BookOnlineReviews 5,849

He was so nice, very cordial, and patient with me as I had problems getting all the information to him!

I Needed to book quick when the web was down. I appreciated the help I received from the on line professional

Kerri-Lee, was the most wonderful lady I have ever spoke to, Kerri-Lee bent over backwards to make sure that we had the best room to fit our budject, Kerri scanned the area for us, her personally above and beyond, I thank you Karri you are a pure professional. Thank you, Robert & Alice Sterc

Paige was very professional and exceptionally polite. I was having difficulty making a reservation. She got everything taken care of and I felt relieved. Thank you very mu ch Paige.

Very helpful and getting my reservation and helping getting the best price. The agent was knowledgeable.

Patient and really nice. Took his time to help meet my needs. Thank You Alan 🙏😁🙏 Love Love Him I wish there more Alan's... Rather than push 1 push 2 etc

The representative was knowledgeable fast and professional The booking thru the website was showing not availability but the representative was able to find a room at a lower rate.

I had searched for a hotel room for one night and was helped throughout to find an affordable. Thank you for all your help and not giving up on me

The rep gave me the highest price available. The hotel gave me a different quote which was cancellable and when I ask to speak to the hotel first I got cut off on the phone. No reservation number but my credit card was charged right away. I had to call back to get the reservation number.

Olivia was explained every detail and was very thorough in are booking. She was very pleasant to talk to and made the booking very simple and easy.

We received top notch service booking our rooms. Our agent was helpful and friendly. Hopefully our hotel experience will be great as the booking experience.

My experience was very well of my agent Mario done a very, very professional and good job and he was very helpful

Got my rooms. Pleasant agent. Ver satisfied, good good good good good good good good good good good good good good good

I could not believe! I was promised paid parking and paid breakfast! I was not! I had no hot water, fridge did not get cold, the baseboards were all chipped and cracked, bathroom had cracked door, I could not believe this was the hilton.

Shannon was very polite and efficient. It was very easy to make a reservation. Looking forward to staying at this hotel in Fort Collins.

Almirah was very patient, considerate and knowledgeable. Answered all questions professionally. 100% satisfaction received.

Very professional...
Easy process.
Knowledgeable people.
Quick & Easy.
Would use this again on future hotel needs.

Unsatisfied, tried booking 3 rooms got confirmation for 2 rooms took 25 minutes to do it on the phone and still get it wrong. Now I have to spend an hour going back and doing it over. Sorry but what a waste of time.

So comfortable, the beds are divine! We had an amazing handicap accessible room, it was perfect, worked great, nice night slept well!

Joyce was professional and helpful. Though obviously not a native English speaker, her command of the language was very good. I would only suggest that she slow down the delivery of all the "rules, etc." so that the customer can absorb them more easily. I understand that all that information is included in the confirmation email, but her recitation of it was too fast to understand.