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From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoo...
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
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Neil did a great job getting my reservation at another Marriott property when the one I asked for was full
I booked a bed for my niece in an all female 8 bed hostel room and cancellation insurance for a 15 day stay at samesun hostel in Banff ( April 17-30. It was the last bed available in a female room. I was told by Humberto that my niece would be able to cancel her stay once she was there should she need to leave but I needed to purchase cancellation insurance. Firstly-I was never sent ( emailed) a confirmation of the accommodation booking- only a confirmation of the cancellation insurance. Second- when I read the cancellation insurance document it became pretty clear to me that a doctors note or some kind of documentation was needed to cancel the reservation… but I figured she could negotiate leaving early at the hostel and they would receptive. Thirdly-when she arrived, she was booked into a bed in a 12 bed co-ed room not a bed in a female room as promised and on top of that, she was told the hostel would not refund any money when she shortened her stay by 10 days as the booking was fine through a third party. Not impressed. To be clear/ the hostel was fine but the booking experience was dishonest. I thought I was talking to someone at the hostel- but clearly I was talking to an off site agent who made commissions on his sales and would tell me whatever I wanted to hear.
Dennisson was very helpful in booking my rooms. I appreciate her taking time to answer my questions!
Monica greeted me with a happy voice and was so kind, courteous, polite, knowledgeable and professional. She has exceptional customer service skills!
Brenna was very helpful, quick and answered my questions very professionally. She also assisted with my veteran discount which is greatly appreciated and ensures that I will be staying at Trump Tower on my future visit.
Demetrio did an excellent job in helping us with our booking. He is a credit to your organization and I trust you will recognize his excellent service.
Remember, you as an organization win with people like Demetrio!
Al was patient, respectful and informative, she answered all my questions, explained the costs, accommodation s and the cancellation policy.
The agent I spoke with was very helpful, patient, and courteous. I have nothing more to say but apparently I need to get to 100 words to make sure the wonderful agent with whom I spoke gets his well-earned review.
Professional, pleasant experience. Operator patient with my hearing problems... thank you. Arr at 4 p.m. 4/21/2025... c/o at 11 a.m. 4/24/2025 2 bed, refrig and micro..
Benjamin helped me get a good reservation as a Hilton Honors member and senior. He was courteous and efficient.
Thank you for your assistance today. Easy to make my reservation. Enjoy staying at this hotel when in Cookeville, TN
I believe I was misled in this phone call. I asked if this was the Marriott Hotel reservation line and the person responded yes. I did not know that it was not the actual hotel front desk but a booking service. Although my ancient was very pleasant and helpful,
I believe that there needs to be more clarity. Thank you.
Humberto told me there would be gluten free breakfast options at 4 a.m. but
There were not! He told me I could park at the hotel for $4.00 per day and a shuttle would take me to the airport at 4 a.m. but no shuttle service at all! Very disappointed.
He was so nice, very cordial, and patient with me as I had problems getting all the information to him!
I Needed to book quick when the web was down. I appreciated the help I received from the on line professional
Kerri-Lee, was the most wonderful lady I have ever spoke to, Kerri-Lee bent over backwards to make sure that we had the best room to fit our budject, Kerri scanned the area for us, her personally above and beyond, I thank you Karri you are a pure professional. Thank you, Robert & Alice Sterc
Paige was very professional and exceptionally polite. I was having difficulty making a reservation. She got everything taken care of and I felt relieved. Thank you very mu ch Paige.
Very helpful and getting my reservation and helping getting the best price. The agent was knowledgeable.
Patient and really nice. Took his time to help meet my needs. Thank You Alan 🙏😁🙏 Love Love Him I wish there more Alan's... Rather than push 1 push 2 etc
The representative was knowledgeable fast and professional The booking thru the website was showing not availability but the representative was able to find a room at a lower rate.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members