BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America. BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search. The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Great no complaints. Easy to book over phone. Had questions about reservation that were answered throughly. Information about location was given
Rosa was wonderful to talk to and book my stay. Very friendly and professional with great knowledge of her job.
Professional and pleasantly courteously, great experience Professional and pleasantly courteously, great experience Professional and pleasantly courteously, great experience Professional and pleasantly courteously, great experience Professional and pleasantly courteously, great experience Professional and pleasantly courteously, great experience
Professional and pleasantly courteously, great experience Professional and pleasantly courteously, great experience
Mr. Abraham was very efficient and knowledgeable. He was able to find a location that suited my needs
I was placing a reservation and Julia was very helpful in getting exactly what I needed and when I needed it. I appreciate her help, instructions and information
Our gal did a great job getting me booked in, 😀
She was very efficient and made sure to be thorough when confirming our reservation.
Martin was great. Made my experience reserving my room seamless after having difficulty making my reservation online.
We had a very complicated booking criteria at Jeff helped us find the right room at the right price. Thanks, Jeff.! Mike
He was polite and patient with me when I asked him for the distance between your hotel and where I would be having the convention as I could not find the address in time.
Explained room rates well Easy to follow
Ensured details were correct Checked spelling to be sure she understood
We called Michael looking for a room and he went out of his way to find us exactly what we needed for a great price. Very professional and helpful for us.
Pissed you charged more than the hotel would have thought I booked thur the hotel it's self! 😡😡😡
Jordan did an excellent job booking our rooms. She answered all of our questions and was very courteous.
Thanks for making my reservation process so easy. He was courteous and very patient. I appreciate his help.
Jonathan was very helpful and patient with me! The entire process was quick and easy to complete. Thank you very much!
I was told I had a room and then the agent came on the line to tell me the room was already booked.
Took me through everything & made sure I didn't have any questions. Was very patient w/me & understanding when I had to repeat the credit card #. Give that gal a raise!
Ceasar war very professional he helped me with the reservation making sure I was getting an accessible bathroom
He was very patient
Had a genuine gentleman in Nick in whom I had the pleasure of making our reservations for our stay at Holiday Inn Downtown Nashville. Courteous and professional. Answered all of my questions and made our booking smooth and easy. Thanks again Nick!
I'm sincerely glad and grateful for the support and professionalism received from Eddie when I called for my reservations for my stay at Radio City Apartment, I was very impressed and satisfied the way he handled my questions.
Answer: SCAM. Huge Fees, no refunds. Would NOT recommend. Do yourself a favor and Pass by when you see this site.
Answer: Agreed! WHY? Absolutely the most blatantly deceptive company I have ever come across.
Answer: I'd love the answer to this! This agency fraudulently charged us $1800!
Answer: Make sure you are booking directly on the hotel's website.
Answer: I was just too tired to drive 90 minutes home. I needed to be back to this area really early in the morning, so I saved 3 hours of driving time and got a good night's sleep also!