business logo of BookOnline

BookOnlineReviews 5,631

4.6

About the Business

BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America. BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search. The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.


+44
How would you rate BookOnline?
grey star
grey star
grey star
grey star
grey star

BookOnline Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 1 day
Texas
1 review
0 helpful votes
Follow Kynnisha H.
Unfollow Kynnisha H.
Send Message
Share Review
Report Review

Reservation
July 16, 2025

Great no complaints. Easy to book over phone. Had questions about reservation that were answered throughly. Information about location was given

Date of experience: July 6, 2025
New York
1 review
0 helpful votes
Follow Pat P.
Unfollow Pat P.
Send Message
Share Review
Report Review

Summer Trip to Cleveland
July 16, 2025

Rosa was wonderful to talk to and book my stay. Very friendly and professional with great knowledge of her job.

Date of experience: July 6, 2025
Mississippi
1 review
0 helpful votes
Follow T J.
Unfollow T J.
Send Message
Share Review
Report Review

Tru Truly Awesome
July 16, 2025

Professional and pleasantly courteously, great experience Professional and pleasantly courteously, great experience Professional and pleasantly courteously, great experience Professional and pleasantly courteously, great experience Professional and pleasantly courteously, great experience Professional and pleasantly courteously, great experience
Professional and pleasantly courteously, great experience Professional and pleasantly courteously, great experience

Date of experience: July 6, 2025
Canada
1 review
0 helpful votes
Follow Alf B.
Unfollow Alf B.
Send Message
Share Review
Report Review

Great service
July 15, 2025

Mr. Abraham was very efficient and knowledgeable. He was able to find a location that suited my needs

Date of experience: July 5, 2025
Washington
1 review
0 helpful votes
Follow Karen L.
Unfollow Karen L.
Send Message
Share Review
Report Review

Great job at making a reservation
July 15, 2025

I was placing a reservation and Julia was very helpful in getting exactly what I needed and when I needed it. I appreciate her help, instructions and information

Date of experience: July 5, 2025
Canada
1 review
0 helpful votes
Follow Jean G.
Unfollow Jean G.
Send Message
Share Review
Report Review

Reservations
July 15, 2025

Our gal did a great job getting me booked in, 😀
She was very efficient and made sure to be thorough when confirming our reservation.

Date of experience: July 5, 2025
California
1 review
0 helpful votes
Follow Detraka C.
Unfollow Detraka C.
Send Message
Share Review
Report Review

Excellent Customer Service
July 15, 2025

Martin was great. Made my experience reserving my room seamless after having difficulty making my reservation online.

Date of experience: July 5, 2025
Washington
1 review
0 helpful votes
Follow Joshua L.
Unfollow Joshua L.
Send Message
Share Review
Report Review

Jeff 4 the Win!
July 14, 2025

We had a very complicated booking criteria at Jeff helped us find the right room at the right price. Thanks, Jeff.! Mike

Date of experience: July 4, 2025
Illinois
1 review
0 helpful votes
Follow Sarah S.
Unfollow Sarah S.
Send Message
Share Review
Report Review

Very polite and attentive
July 13, 2025

He was polite and patient with me when I asked him for the distance between your hotel and where I would be having the convention as I could not find the address in time.

Date of experience: July 3, 2025
California
1 review
0 helpful votes
Follow Shelley D.
Unfollow Shelley D.
Send Message
Share Review
Report Review

Fun times Back in Csnada
July 13, 2025

Explained room rates well Easy to follow
Ensured details were correct Checked spelling to be sure she understood

Date of experience: July 3, 2025
North Carolina
1 review
0 helpful votes
Follow John C.
Unfollow John C.
Send Message
Share Review
Report Review

Great Service
July 13, 2025

We called Michael looking for a room and he went out of his way to find us exactly what we needed for a great price. Very professional and helpful for us.

Date of experience: July 3, 2025
New York
1 review
0 helpful votes
Follow Ann P.
Unfollow Ann P.
Send Message
Share Review
Report Review

Not happy!
July 13, 2025

Pissed you charged more than the hotel would have thought I booked thur the hotel it's self! 😡😡😡

Date of experience: July 3, 2025
Washington
1 review
0 helpful votes
Follow Brad w.
Unfollow Brad w.
Send Message
Share Review
Report Review

Booking rooms in Washington
July 13, 2025

Jordan did an excellent job booking our rooms. She answered all of our questions and was very courteous.

Date of experience: July 3, 2025
Connecticut
1 review
0 helpful votes
Follow Erin L.
Unfollow Erin L.
Send Message
Share Review
Report Review

Very helpful
July 13, 2025

Thanks for making my reservation process so easy. He was courteous and very patient. I appreciate his help.

Date of experience: July 3, 2025
Pennsylvania
1 review
0 helpful votes
Follow Sarah H.
Unfollow Sarah H.
Send Message
Share Review
Report Review

Quick & easy
July 13, 2025

Jonathan was very helpful and patient with me! The entire process was quick and easy to complete. Thank you very much!

Date of experience: July 3, 2025
New Jersey
1 review
0 helpful votes
Follow Eileen P.
Unfollow Eileen P.
Send Message
Share Review
Report Review

Bad booking experience
July 12, 2025

I was told I had a room and then the agent came on the line to tell me the room was already booked.

Date of experience: July 2, 2025
Pennsylvania
1 review
0 helpful votes
Follow Anita J.
Unfollow Anita J.
Send Message
Share Review
Report Review

Excellent service from Petronella!
July 12, 2025

Took me through everything & made sure I didn't have any questions. Was very patient w/me & understanding when I had to repeat the credit card #. Give that gal a raise!

Date of experience: July 2, 2025
New York
1 review
0 helpful votes
Follow Virginia B.
Unfollow Virginia B.
Send Message
Share Review
Report Review

Booked reservations with Ceasar-
July 12, 2025

Ceasar war very professional he helped me with the reservation making sure I was getting an accessible bathroom
He was very patient

Date of experience: July 2, 2025
Georgia
1 review
0 helpful votes
Follow Robert R.
Unfollow Robert R.
Send Message
Share Review
Report Review

Reservation With Nick
July 11, 2025

Had a genuine gentleman in Nick in whom I had the pleasure of making our reservations for our stay at Holiday Inn Downtown Nashville. Courteous and professional. Answered all of my questions and made our booking smooth and easy. Thanks again Nick!

Date of experience: July 1, 2025
New York
1 review
0 helpful votes
Follow Priscilla U.
Unfollow Priscilla U.
Send Message
Share Review
Report Review

Review post booking
July 11, 2025

I'm sincerely glad and grateful for the support and professionalism received from Eddie when I called for my reservations for my stay at Radio City Apartment, I was very impressed and satisfied the way he handled my questions.

Date of experience: July 1, 2025