BookOnline has a rating of 4.6 stars from 5,353 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job and hotel room. BookOnline ranks 4th among Hotels sites.
Demetrio did an excellent job in helping us with our booking. He is a credit to your organization and I trust you will recognize his excellent service.
Remember, you as an organization win with people like Demetrio!
The agent I spoke with was very helpful, patient, and courteous. I have nothing more to say but apparently I need to get to 100 words to make sure the wonderful agent with whom I spoke gets his well-earned review.
Expert. Very easy and efficient.
Mr. Joel was polite, professional, and knew what he was doing.
I'm very pleased with my experience.
Since you're asking for a minimum of 100 characters, I'll take this moment to recommend his promotion to the next level within the Hilton organization. More smart and courteous people like Mr. Joel is what we need in our workforce.
Mae did a great job. I had a little difficulty understanding her at times but we got it done. There was a lot of background noise that could have contributed to me not understanding or hearing her. She did a great job though and definitely knows what she's doing.
Very nice gentleman on the phone and answered all of my questions. Very accommodating and pet friendly. A lot of hotels claim to be pet friendly but they have a weight size plus charge fees for the pets. This hotel did not do that.
Professional, pleasant experience. Operator patient with my hearing problems... thank you. Arr at 4 p.m. 4/21/2025... c/o at 11 a.m. 4/24/2025 2 bed, refrig and micro..
Brenna was extremely patient while making a very last-minute phone reservation to stay at the Pacific edge this week. She made sure that I had not only received my text confirmation but also the email confirmation and the insurance information. I was very pleased with her patience and I'm very happy to be returning to the Pacific edge because it is an affordable hotel on the oceanfront in Laguna Beach. Thank you Brenna for all your assistance!
I was trying to book a hotel a business trip, but it was sold out. Luis Eduardo was quick to find another hotel within range, and made the booking process feel flawless. He was patient, accommodating, and friendly.
Miguel spent 46 minutes helping me in every way possible. Extremely curtious and funny. I have to say it was one of my most favorite booking time yet. I usually do online but that lol I did by phone. Wish I could get him all the time, he would be a reason I would book more. Thanks Miguel!
The young man that I dealt with was named Marc he was very knowledgeable and professional. He helped as much as he possibly could. He was very clear in the whole process of making reservations for six days
Alejandro Sergio walked me through booking a room for my son, and expectations for him to check in. Very friendly, very quick, and very enjoyable experience!
Painless, less than 5 mins answered all my questions. But now it's painful because I need to write 100 characters on the stupid goddamn website to tell you guys that Luis the nice gentleman that helped me did a great job but this review system sucks $#*!. Just let us say that the person who helped us did a good job like what the $#*! bruh gahhtdam
Dave has been very helpful with a great accent to boot! I'm truly looking forward to my stay and Dave made me feel like I was going to be taken care of. I really appreciate that and I'm looking forward to seeing Vegas again!
Mariel was extremely friendly and very professional.
She did a great job explaining the rooms and the room rates. She repeated all the information I gave her correctly. You are so blessed to have her as an employee.
Best online service I ever had. Very pleasant experience. She sounds good very professional in her speech. I know she is a good one cause I too work in customer service at the Austin airport. You keep her she knows what she's doing!
I spoke with Shadonna and she helped me with reservations for the 6 of us in no time.
Great rooms with breakfast for all and cancellation insurance as well. She was so helpful and I'm sure we will enjoy our stay.
I had a complicated situation with trying to make a reservation with Hyatt in Huntington Beach. It's a bit of a long story regarding addresses and credit cards, but Tanisha did not give up and stayed with me and I finally was able to secure and confirm a reservation so that I can visit my children and grandchildren. I thank her very much! It is so important for all of us to try to connect and communicate and resolve a problem together if possible and she did just that Carmen Black
Ebony was very patient and kind. I love that each time she explained what to except during my stay she would pause to allow me to ask questions if needed. Just the phone call alone with Ebony makes me want to book again. Great job Ebony!
Lindsey was very sweet and kind when gently letting me know that the hotels I was looking at in Stratford, Ontario, Canada were almost completely booked for the dates I needed, five months ahead! She found me a room within walking distance of the Festival theaters. I was very relieved. She is warm and friendly as well as extremely professional and efficient. She turned my disappointment into relief! 😇
Bethany was very helpful, giving me the charges for the room and what the total cost would be. Let me know there is a $12 a night for park and fly. I really appreciated her expertise in booking our room.
Answer: SCAM. Huge Fees, no refunds. Would NOT recommend. Do yourself a favor and Pass by when you see this site.
Answer: Agreed! WHY? Absolutely the most blatantly deceptive company I have ever come across.
Answer: I'd love the answer to this! This agency fraudulently charged us $1800!
Answer: Make sure you are booking directly on the hotel's website.
Answer: I was just too tired to drive 90 minutes home. I needed to be back to this area really early in the morning, so I saved 3 hours of driving time and got a good night's sleep also!