From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Did an outstanding job assisting me with my hotel reservation!
Friendly, knowledgeable, listened to me and what I was looking for.
Jennifer was very helpful on the phone, but she said she was giving me a number to the front desk of the hotel I was calling for, but it was to a national reservation desk.
Wonderful very nice lady she was helpful and understood what I had going on very special woman...
We were on the road for a funeral after 30 minutes on the phone with the booking agent she tried 3 times for hotels in the area we were stopping at booked us a room at days in by wind am at Ormond Beach got my credit card info reservation completed when we got to the hotel there wasn't any room available! We had to drive another hour to get another room which we did on our own..
Customer service oriented, personable and attentive to my needs
She was very good and helpful! She answered my questions and was patient. She looked for ways to meet my needs with which town and pricing.
Excellent experience. The agent was so helpful and kind. Made it so easy to book my hotel room.Her name was Fawn. Super sweet!
Edgar was very efficient. He was able to compare rates between hotels. That should have been my first clue that I wasn't talking directly with the hotel. I did confirm that we were talking about the 4 points in Sheraton, so I thought that everything was fine. I had no idea that I was being overcharged until it was too late. I confirmed directly with the hotel, after the fact, that the charge is high.My credit card is charged for a service I have yet to enjoy and I am not able to talk to anyone about this dispute. Shame on me for being taken, and shame on you!
Very pleasant experience nicole made the whole process, simple and enjoyable
We had never made a same day reservation before and were apprehensive regarding the entire price. We received friendly and prompt advice from start to finish.
Alicia was very professional and very easy to work with. She looked until she found the hotel I was looking for. She is a gem.
My experience was amazing,I was given 5 star quality service and I am so pleased
Clerk was very informative and made me feel welcomed.
Reservation by phone. Great customer service. We even had a few laughs as they patiently looked for my request. King bed city view. Things us men do to impress the ladies lol
Nicole was kind, informative, and super friendly. She is amazing!
I was very very happy with the results she was very professional and went out of her way to make sure that she located a room for me
Candice was a great help. I had my check in day wrong and she went back and corrected it, no problem.
Very helpful and professional loved it nice and sweet
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members