From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Professional and very helpful. She was friendly and quick. No complaints here.
Excellent, keep up the good work Ryan. U were great, I wish there were more pleasant people on the other end.
She took time with me to confirm the location was close to the person I wanted to visit and was very pleasant.
It was like talkin to a good friend who wanted the best for you and your time.
Quick n easy! He took good care of me in my time of need, I am very satisfied!
Xavier, The gentleman that helped me went above and beyond expectation to assist me with booking a room. He was knowledgeable, efficient and very courteous. Good job!
Thanks
S Williams
I am a visually impaired woman who was having problems, maneuvering through the website, and Emilio assisted me and getting the best value for a room. Throughout the transaction, he was very personable and friendly and wanting to help. I would recommend him to any of my peers, friends, and family. Thank you Emilio for your kindness.
Ms. Alicia did a fantastic job while assisting my wife and I in arranging our hotel stay on a last minute vacation getaway. Took the time to hear our request and locate the best priced hotel accommodations to meet our needs. One of the best experiences I have had in a very long time.
My son-in-law was flown to the medical center in Knoxville Tennessee on 4/7/23, my daughter and granddaughter couldn't find a good motel room. I called around until I found Karen, she was very customer friendly and went the extra mile to help me. She was a blessing to my family. Thank you Karen for your help.
I needed to guarantee that a family member had an easy time accessing the hotel. Candace did excellent. Thank you.
Tamara did an amazing job booking my room, explaining amenities, & cost.
Excellent service and ease in booking! Very helpful and friendly.
I was pleased with my experience. He was Very personable and friendly.
Christopher was very helpful in booking my reservation. Coming from out of town for a last minute event. He found us rooms.
Very helpful and i was able to reserve the room I wanted
Thank you
Service was excellent. Agent explained everything well.
Easy info, got the number for front desk texted to me. Very helpful.
The woman that helped me went above and beyond to search for hotels for the weekend my family wanted, which was not easy! She was very helpful and pleasant to talk to.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members