From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Jesus was very helpful when the hotel I'd originally called about was out of my price range. He helped find me something down the street with 24/7 airport shuttles and saved me over $60!
I had to make several call for an answer to a question to confirm the location of the hotel. I also needed to change from pay now to pay at arrival.
Courteous knowledgeable as well as done quickly with kindness!
Everything was good and the sale lady helped a lot she did a great job
Junior was Polite, knowledgeable, well spoken. Thank you.
Denise pleasently helped me fine the best priced hotel in the area that I was looking for.
Fast, quick, and easy, the agent Alicia was very knowledgeable and had very good customer service skills! I give her an A+!
Very pleasant and helpful! Juan made my booking very easy!
BEWARE! OVER PRICED FEES! So I booked last minute because they had the room I needed. The fees were like double but needed this room so thought it was a mistake. I was very very wrong. Once we got there the place was degraded and poorly managed. I checked with others staying there and their fees were half what I paid on this site. This sites fees are about double most other booking sites. I asked for an itemization and they denied it. No help what so ever. Bad Booking Site! I gave them 3 chances to make it right.
Polite, courteous and helpful. James is a true asset to reservations.
As always I am taken care of at the sleep inn in hennessey ok. Thank you and keep up the great work!
Juan It was very professional and new what he was doing it was very friendly.
This young lady was patient and very experienced to make me feel comfortable and safe with the website and finding me a hotel at affordable price she has made me feel to use this number for booking again thank you
Hugo was very accommodating in completion of my reservation.
Cell and truck phone connect was not so great and we lost connection during the call. Called back on different cell phone and issue was fixed and reserved the room we needed.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members