From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
She went far and above to help me with two hotel rooms, one with wheelchair accessible
Very helpful, courteous, and cheerful!
Helped me when the online registration would not work.
The lady I spoke with with very nice and understanding of my situation and did the best she could to get me the best deal she was able to
He was very helpful in booking our room. There was a short 55 second wait and everything I asked for was accomplished.
Very patience and willing to help throughout the process. Very knowledgeable
Thanks, Juan, for making our booking easy and enjoyable!
Great experience she went above and beyond to accommodate me during a last minute sudden death in our family. She ran pricing/accommodation scenarios. She looked at local hotels in the area all with a positive attitude and patient demeanor.
Erica was very helpful and pleasant and we completed the transaction quickly and to my satisfaction.
Once I called and was answered by reservations, the customer service representative was very helpful and accommodating to my request.
Great experience very courteous and very helpful. Will book again in the future!
Very personable and helpful customer service from Cesar.
Very helpful thanks, he is a patient person, and polite……………….
Ashley was fantastic and took care of my medical necessities so my health would be protected. I have severe chemical sensitivities to fragrances and she put that in the notes.
I wasn't on the phone for to long of a time. She understood what I was asking. I very happy with her services.
Very helpful and thorough. Found a hotel in the area that was affordable for us.
Efficient and informative
Courteous and encouraging
Amanda was very courteous and helpful, needed to make two separate reservations and she took time to explain everything thoroughly
Booked room for 2 nights looking for a deal. He made this a enjoyable experience
David was able to help me book a room close to the venue! I appreciate his assistance!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members