From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Friendly and knowledgeable, great recommendations on things to do locally
Excellent and informative service. Very kind and helpful.
Very nicely done. Listed well to my questions and addressed them
He was easy to speak with, and had a calm voice. Very pleasant!
Junior was super. He helped me to find a room with a Jacuzzi and non-smoking and told me about the hotel. I am very excited and hoping that we can use it again can't wait to arrive.
Suleima was very pleasant and professional and reviewed the information again to insure all was correct.
She did a very good job helping us finding a hotel we need more people like her in the industry.
Amy was very polite and helpful while booking a room for us.
Thing D Joe was a great salesperson. He took the card information got back to me. It was very professional and I feel like he's probably the best person that runs the telephone on this side of wherever the other side is. Thank you very much and have a nice day.
Your person I spoke with on the phone booked my room in the wrong state so now I won't even get my money back I paid $118 for nothing
Joel was very respectful and helpful! I wish everyone was like this. Have a great day
Mike Edwin is a real asset. He is excellent at his job. I am so grateful for his service. Please let him know how amazing he is and how happy I am with his service. A big thank you from Isabella Di Florio.
Not comfortable with using booking services because of previous experience. Joyce was was a good listener, understood my goals, and helped me get what I needed. She was pleasant and easy to talk to as well.
Top notch the gentleman did a super job assisting me in getting a room booked for my business trip. Very knowledgeable and polite!
I made a telephone reservation thru Windham which was a simple process
What excessive fees they charge. I am trying to get a refund, but not looking good. I emailed two times and no response.
Help me with all my needs made it very simple and easy
You're the greatest experience she knew how well her job well and let me know a professionally what I need to do and what I need to know
Awesome. Juan the Specialist was very professional.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members