From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Callled to make reservation. As usual got a helpful person and the task was completed quickly and thoroughly.
Very very friendly and knowledgeable. And had patience. Thanks Barbara.
Good job and got booking done
Appreciated the help and patience
She was very helpful and full of information about the whole thing! I'd definitely be a return customer and will call for the remaining of my traveling adventures!
Helped with getting the best room for my dad and I
Pretty efficient, though it took prompting for the agent to get our simple name correct.
I had made a reservation, but did not have a reservation number on hand because BW mis-transcribed my email. I'm disappointed that BW did not call me when the reservation email bounced, but the agent did a terrific job of sorting things out.
I spoke with Daviedra and she was able to find a close hotel at a good price, helping me very much. She has a most pleasant demeanor and was very helpful.
Called to book my daughters wedding weekend and you were so helpful and professional. Thank you!
Hayley was amazing! 5 Stars! She went above and beyond to assist me. I really appreciate her. Thanks!
I was booking a hotel and David was extremely patient, kind and helped look for the best rate for my family! His customer service is outstanding! You don't get service like that any more! Thank you again David!
Hung up phone while asking about hotel being safe I guess it's not
Edgar was very kind and professional. He was able to get me the room I wanted.
Thank you!
Polite way to speak with easily understood i felt at ease friendly yet professional
Great job- great disposition, great knowledge took good care of our needs!
We were trying to find out if the radisson offered parking for our pontoon boat. Susan was kind enough to text the hotel and find out that they do not offer this service.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members