BookOnlineReviews 5,814

Explaining a problem I have about a missing confirmation number the agent just hung up. This happened 3 times with different agents. Hanging up on a caller is a rude. Will avoid doing business with BookOnline in the future

I spoke with Jamie. She was very friendly, pleasant, and showed concern in helping me to find what I was looking for in a hotel. She is good at what she does.

She was very polite and help me getting what I was looking for.

Felicia was very friendly and accommodating. I would do on line booking. It was a great experience!

The booking agent was impressive patient very courteous and exhibited great competence in trying to satisfy our needs a very worthwhile employee and very superior in comparison to my usual experience with others in the same occupation

Eric was exceptionally helpful and very friendly! He was very thorough and he did a very good job of doing a lot of research to really help us find the right hotel at the right price and, most importantly, at the right location for our needs. Thank you very much!

Paige was very courteous and helpful, room booked last minute and was completed within minutes.

Mervin was great. He helped me fix my problem. He was polite, and listened to my problem and got it fixed quickly.

This gal was amazing. She found us two rooms where there were few to be found. She was smart and quick and patient and made me feel like I was the only person she was worried for. She made all of us laugh.she was on speakerphone. What a treasure she is. Give this princess a raise!

Needing to find a pet friendly hotel for some booking mistakes we made on our end and needed a place that would be close and clean that would also allow our dog. Susan helped us in a very short conversation.

Sounds like your talking into a can. I can hook up a string through 2 cans and have a better conversation. Not helpful when asking about government rates or military discount.

I worked with Ada and Laura and both were great about finding a solution for a last minute, pet friendly, breakfast and specific location booking. Helpful, friendly, fast. Went above and beyond.

Great...although I would have liked a better rate.

She was wonderful. She was also very helpful in trying to find rooms that would accommodate what we were looking for.

Susan was very professional, kind & helpful. She went beyond the call of duty to help me find another Hotel near Medical center

Tried booking me on Vegas when I wanted St. Louis. Took forever

Edgar was very helpful In securing my reservation.

Excellent clear communication and support. My online reservation would not process and I called I for support.

What a wonderful representative that assisted me. Very pleasant, helped with finding rooms in a different hotel than I was hoping to get, since la Quinta was booked full. His voice was so calm, pleasant and very respectful. This was customer service at it finest. Thank you!

Laura was great! She was willing to look at several options and very helpful. A very pleasant experience!