From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Very helpful, quick, efficient, professional service.
Very pleasant receptionist. Easy to understand. Made booking fast & painless.
Very accurate.thank you for the great service. He was very polite and kind.
Adrian was very efficient and friendly. He made our reservation for us by phone because the internet wouldn't complete the booking. Thank you.
Edgarcwas exceptionally friendly and kind, and he helped me to choose the best room to fit my needs.
Our agent worked with me to offer a great deal for two rooms and two nights! She was both competent and kind.
Very easy and simple as she was very knowledgeable
Christopher assisted me with my reservation over the phone and was spectacular with his service.
She was very patient and kind throughout the whole process. Answered all the questions and believe she gave me the best discount possible.
Made reservations for a birthday celebration and Salvador made the reservations go smoothly
Svc was fast, friendly, and efficient and all questions were answered,
Amanda was extremely helpful figuring out our needs and the hotel's availability and making the reservations while explaining it all to me patiently!
Very helpful in all aspects. Thank you very much. Made reservation process much easier.
The problem is the best Western even though I called them and talk to Adrian at 12:07 AM and thought I had a reservation when I got there they said I did not. And I said when they told me that they had one room left so you screwed up you get me a room somewhere else we don't do that, not to mention the fact the room was $274 that is highway robbery and thievery.
Got really good service when I called your rep to book a stay in new milford ct today
Pleasant personality. Good with details. Patient in working reservation.
Recently booked a weekend say in Hershey, PA and David in reservations was extremely helpful and knowledgeable.
I was very frustrated trying to find a reasonable one- night hotel in MSP. Online prices didn't seem to match reality. Was trying to book Marriott and ended up with the agent Susan who was very helpful, calm and even a bit humorous. She made a frustrating experience almost enjoyable. We'll see how the hotel is. Thanks, Susan. Mary Hanley
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members