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BookOnlineReviews 5,814

4.6

From the business

BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.

BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.

The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.


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BookOnline Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 1 day
Texas
1 review
0 helpful votes
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Edgar- bwH
June 4, 2023

Smooth- friendly call made it easy to adjust our plans and get a room on short notice in the area

Date of experience: June 4, 2023
California
1 review
0 helpful votes
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Excellent help!
June 4, 2023

Cory was patient and helpful even when our call got dropped and I had to call back.

Date of experience: June 4, 2023
Texas
1 review
0 helpful votes
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Economy worth the money
June 4, 2023

Served my need. Cheap.
Fairly clean. Simple. Maybe a little to close to highway traffic on the side I was on. Kinda Lou d.

Date of experience: June 4, 2023
Georgia
1 review
0 helpful votes
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Great help!
June 4, 2023

Joyce helped with a reservation and I appreciate her professionalism!

Date of experience: June 4, 2023
Texas
1 review
0 helpful votes
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Awesome!
June 4, 2023

So sweet and patient! So nice we wanted her to go on the cruise with us old ladies! Lol

Date of experience: June 4, 2023
Arkansas
1 review
0 helpful votes
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Costumer Services
June 4, 2023

Ashley was wonderful, very professional and pleasant. I felt very comfortable talking with her.

Date of experience: June 4, 2023
Rhode Island
1 review
0 helpful votes
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Courteous and Efficient
June 4, 2023

He was clear and obviously experienced. When his usual system couldn't read my credit card number, he sent me a link and finished the process that way.

Date of experience: June 4, 2023
Colorado
1 review
0 helpful votes
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Booking room
June 4, 2023

Lydia was excellent and went above and beyond to find a room for my husband and me. Thank you Lydia!

Date of experience: June 4, 2023
Texas
1 review
0 helpful votes
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Dialect hard to understand
July 4, 2023

Sorry, I was having trouble understanding you.
So I hung up and called the hotel directly to book 2 rooms.

Date of experience: June 4, 2023
Nevada
1 review
0 helpful votes
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Great servixe
June 3, 2023

He did an Amazing job was super helpful and made my booking experience simple

Date of experience: June 3, 2023
Arkansas
1 review
0 helpful votes
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Excellent service
June 3, 2023

Very friendly & helpful. Made booking super easy.
Offered options, reviews & directions.
Highly recommend

Date of experience: June 3, 2023
New York
1 review
0 helpful votes
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Not worried about AI
June 3, 2023

Trivia was great after I struggled with your website! Real person who knows her job and a pleasure to speak with!

Date of experience: June 3, 2023
Nebraska
1 review
0 helpful votes
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Friendly Paula!
June 3, 2023

Paula was very friendly and helpful and got us exactly what we needed!

Date of experience: June 3, 2023
Utah
1 review
0 helpful votes
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St. Grorge
June 3, 2023

Fast and easy! The lady was very helpful and correct my mistake for me.

Date of experience: June 3, 2023
Florida
1 review
0 helpful votes
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Very Helpful Service
June 3, 2023

The hotel I called about didnt meet our needs, but Junior listened well and found us a better alternative and booked it for us. Thank you Junior!

Date of experience: June 3, 2023
Texas
1 review
0 helpful votes
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Reservation
June 3, 2023

She was attentive and did everything possible to satisfy my needs, great job

Date of experience: June 3, 2023
Texas
2 reviews
0 helpful votes
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TOP NOTCH CUSTOMER SERVICE
June 3, 2023

After not receiving a confirmation email from the online booking company, which apparently was a third party vendor, I spoke with customer service representative Abigail, who was very patient with me and helped me with my booking. Abby was very friendly, fast and efficient, and extremely knowledgeable in servicing my booking needs. She is certainly a valuable asset to your business!

Date of experience: June 3, 2023
Canada
1 review
0 helpful votes
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Excellence
June 3, 2023

By far the best person I've ever had on the other end of the phone doing a booking. Friendly, Funny Excellent Attitude

Date of experience: June 3, 2023
Florida
1 review
0 helpful votes
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Positive
June 3, 2023

Junior was a very Patient man...very pleasant and accommodating

Date of experience: June 3, 2023
Louisiana
1 review
0 helpful votes
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Customer
June 3, 2023

Resolving charges- Mervin did a highly professional and great job!

Date of experience: June 3, 2023