BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Smooth- friendly call made it easy to adjust our plans and get a room on short notice in the area
Cory was patient and helpful even when our call got dropped and I had to call back.
Served my need. Cheap.
Fairly clean. Simple. Maybe a little to close to highway traffic on the side I was on. Kinda Lou d.
Joyce helped with a reservation and I appreciate her professionalism!
Ashley was wonderful, very professional and pleasant. I felt very comfortable talking with her.
He was clear and obviously experienced. When his usual system couldn't read my credit card number, he sent me a link and finished the process that way.
Lydia was excellent and went above and beyond to find a room for my husband and me. Thank you Lydia!
Sorry, I was having trouble understanding you.
So I hung up and called the hotel directly to book 2 rooms.
He did an Amazing job was super helpful and made my booking experience simple
Very friendly & helpful. Made booking super easy.
Offered options, reviews & directions.
Highly recommend
Trivia was great after I struggled with your website! Real person who knows her job and a pleasure to speak with!
Paula was very friendly and helpful and got us exactly what we needed!
Fast and easy! The lady was very helpful and correct my mistake for me.
The hotel I called about didnt meet our needs, but Junior listened well and found us a better alternative and booked it for us. Thank you Junior!
She was attentive and did everything possible to satisfy my needs, great job
After not receiving a confirmation email from the online booking company, which apparently was a third party vendor, I spoke with customer service representative Abigail, who was very patient with me and helped me with my booking. Abby was very friendly, fast and efficient, and extremely knowledgeable in servicing my booking needs. She is certainly a valuable asset to your business!
By far the best person I've ever had on the other end of the phone doing a booking. Friendly, Funny Excellent Attitude
Answer: SCAM. Huge Fees, no refunds. Would NOT recommend. Do yourself a favor and Pass by when you see this site.
Answer: Agreed! WHY? Absolutely the most blatantly deceptive company I have ever come across.
Answer: I'd love the answer to this! This agency fraudulently charged us $1800!
Answer: Make sure you are booking directly on the hotel's website.
Answer: I was just too tired to drive 90 minutes home. I needed to be back to this area really early in the morning, so I saved 3 hours of driving time and got a good night's sleep also!