From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
He was clear and polite he explained all the details and the process.
Great working with the agent however the system is cumbersome. I would like to speak with Essex House in zNYC.
Very simple process to book rooms. Price is reasonable for such a nice facility
Horrible business. DO NOT USE. We booked a hotel through them for a rate of $156. Once we had accepted the reservation and paid, we realized they had charged us 50% of the hotel's rate as taxes and fees ($85) instead of the 9% state's fees we expected. We complained and asked for a refund of $70, since the taxes and fees would have been around $15. They sent us a coupon for $50 which would mean we would have to use their website again and it would not even cover their taxes and fees anyway. They say we should have "known better" but the taxes and fees when you pay show up in tiny letters below some other useless information and there is no rate chart on their website either. All in all it is a fraudulent business with predatory customer practices. STAY AWAY.
Very polite, she speaks English! Fast and efficient!
Very helpful and kind, told me car park info and confirmed parking was available at the hotel
Don was a very nice person with a lot of patience. I didn't get the room on the first floor that I wanted but that is ok. I can live with that. Thank you Don!
Excellent experience job very knowledgeable enjoyed how professional he was.
She was so patient on the phone with us. It took a while to get us registered and she was really good
Rachel made the process quick & easy and she was very personable.
Very polite n helpful. It's difficult to get good customer service and that is appreciated!
Very helpful when booking our rooms. He answered all the questions appropriately and kindly.
Thank you!
I was overcharged for 3rd rate hotel and tried to get my money back but no one wants to help me. I explained that there's no way I'm taking my wife to this dive that I was charged over 200 for, not even worth the $55 norm rate
Just booked a hotel room in South Carolina for my daughters wedding in September. Lourdes provided me with great service was very clear, quick and extremely friendly. Super excited about my gift as well.
Johnny was very professional & kind. I could almost feel him smiling through the phone!
Very well, we had lots of questions and confusion and Joel helped with all of it.
Amanda was a great help to myself and to my family very far from home. She quickly answered all questions, checked distance to the hospital from the hotel, when I was in a very stressed out situation. She kindly waited until I checked that I had received the confirmation on text and email before leaving the call. Thank you.
Very helpful & friendly. Listened to me with the room amenities I needed, and got me all set up. Originally I was just calling to gather information. But he got me all set up with everything I needed & answered all my questions. So now I'm all booked up.
By far one of the best experiences while booking a room. Santiago was polite and professional. He was helpful and informative.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members