From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
She was very helpful and pleasant.
Refreshing nowadays for sure.
Very fast and well explained, would recommend using booking services.
Very pleasant and helpful lady. Answered all our questions.
Representative excellent. 5 stars. Keep up the good work. Thank you
I am not happier with the service of this company or the way they treat are military service employees. When I ask to speak with a manager I was hung up on. As a rewards customer I will not be returning to your company
I was speaking with the operator and he hung up on me.
Quick and easy! Customer service "Brandon" was excellent
Brandon was very nice, on the phone. He helped me, and was very helpful!
David was very helpful, knowledgeable and patient. I appreciate his help so much!
Guest service clerk was very attentive and polite. Also patient with poor service connection on my end.
Somehow I got transferred to this booking site from my RSVP REWARDS and got charged 80.00 is fees on a 101.00 room. The agent took my member number as if she was writing it down for discount and led me to believe she was from RSVP REWARDS and when I checked in the hotel desk had no idea who booked it and why so much plus couldn't even get reward points. Charged my card and the astronomical fees and I did ask for explanation which I was told the front desk would show me but they had no idea.
STAY CLEAR OF THIS SCAMMER
1 STAR CAUSE IT WONT LET ME GIVE 0
It was a pleasure to be served to my needs.
The interaction was short,but warm and pleasant.
The company is very lucky to her as part of their team.
Very pleasant very helpful life saver helpful helpful helpful
I was close to giving up. Till Lourdes answered my call. She did not laugh she went beyond the call of duty and found a location for me and my grandsons get away.
Santiago was very professional, polite and knowledgeable.
He addressed all of my concerns in a timely fashion.
Thank you, Santiago!
With the 120th Harley Davidson Anniversary event Nancy, I think she said her last name was Barnes, got me a room! Thank you!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members