About the Business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America. BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search. The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
My call was answered immediately. The reservation was quick and easy and the representative was helpful
I asked questions and he answer them. He was real nice. When I'm in Greenville nc, I will know where to go. Thanks. Sammy J.
Mae did a great job. I had a little difficulty understanding her at times but we got it done. There was a lot of background noise that could have contributed to me not understanding or hearing her. She did a great job though and definitely knows what she's doing.
Service and room were great. Eric had checked in and in our room in just a couple of minutes. Wonderful experience. Lauren handled our reservation and was excellent to work with.
Excellent. Very professional. When room on initial booked room was sold out, Chelsea was able to find another room immediately.
The 3rd try finally worked. The first 2 agents misunderstood a lot or, offered no legitimate accommodations.
I was trying to book a hotel a business trip, but it was sold out. Luis Eduardo was quick to find another hotel within range, and made the booking process feel flawless. He was patient, accommodating, and friendly.
Flight got cancelled and they helped me to find a place with room cause everything got booked really fast.
The young man that I dealt with was named Marc he was very knowledgeable and professional. He helped as much as he possibly could. He was very clear in the whole process of making reservations for six days
Marsha was very nice to deal with! Marsha gave me options for rooms and prices! Marsha was very accommodating
Jeanne was very helpful getting us a room for last night. We are. Coming to South Carolina to live, moving here from Florida. It is getting too expensive down there
Made it easy and quick. Very knowledgeable and friendly. I have to write 100 characters or my review doesn't count. Ain't that something!
Kenneth was very nice, professional, and helpful in finding a room for me in the area I needed to stay. He was patient while answering all my questions and I appreciate his help very much.
I needed a hotel on short notice, and you were able to book one.
I initially asked about Mariotte at the hotel, but that was too much for me, about $400/night.
Wonderful customer service experience! Highly recommend! The customer service agent was friendly and knowledgeable and extremely helpful. Very clear communication. I would definitely use them again!
This person was efficient, nice ans helpful. What more can a person hope for? Im waiting on a Cancellations refund as well
The service was excellent. They assisted me with all my issues. I will always use hotels.com. Jeanne was very helpful and quick with resolving my situation
Mario was very personable and nice. He was professionnal and answered all of my questions. Will book a stay here again
The agent was very patient with my question. Knew the area very well. Very happy with the process. Will be using app again.
Brenna was extremely patient while making a very last-minute phone reservation to stay at the Pacific edge this week. She made sure that I had not only received my text confirmation but also the email confirmation and the insurance information. I was very pleased with her patience and I'm very happy to be returning to the Pacific edge because it is an affordable hotel on the oceanfront in Laguna Beach. Thank you Brenna for all your assistance!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members