From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Kevin who was my reservation agent was awesome in helping get a room at the best rate...plus We had good conversation along the way!
I just spoke to Caroline and had some questions about what I'm reading online at Expedia for rates & cancellation rules and how that actually works. I got good information, and she was kind and courteous.
Dawn is very helpful and provided excellent customer service
Placed call to make reservation for friends travelling to the area...It all was smooth and was booked right away...Requested a handicapped accessible room...it too was granted...
Very helpful with the reservation, helped with finding the best room for the Christmas weekend.
Booking through the toll free number was very easy and quick. Representative was very knowledgeable and very nice.
Carolyn did an amazing job of booking the three rooms I needed in a timely manner. She was polite and thorough, which is always appreciated!
Great job keep up the good work and have a Super Christmas
From the beginning of the call to the end Kellee was extremely helpful and knowledgeable in her assistance and booking of my reservation. Kellee is professional, apt and very effective. Kellee is went above and beyond in her assistance with me and googled all my locations for my visit to give me all the available options. Kellee is extremely pleasant and is a beautiful personality which was evident throughout the call. At one point I was thinking of asking Kellee for suggestions for a local Barber for a haircut, but I felt she had done far too much with her pleasant and polite behavior. I wish all the best for Kellee and her career aspiration as she is an great asset to the organization.
I called work questions and Amanda swiftly provided me with the correct answers.
The customer service personnel that assisted with my booking was excellent and willing to clarify my questions. She made the booking super easy and straightforward
Damien was professional but all he did was refer me to another department and they told me to call the bank
The person who made my reservation told me I could cancel by tonight at 6 pm without any penalty. I called back in about 1 hour which was 11 am to cancel and she said I would get a refund of 1,666,68 in 3-7 days! If she had told me initially I would be charged before our arrival I would not have made the reservation! I asked to speak to her supervisor when she got rude with me and she said she is the supervisor. I said I want to speak to your boss. Everybody has one. She assured me she does not because she is the top supervisor. I was speaking and she kept interrupting me saying ma'm three times. I said you're interrupting. Me and being rude. She said she told me the money came out when reservation was made. I asked if conversation was recorded because she absolutely did not tell me that. She continued being rude until I gave up and hung ip. She needs to find another job because she clearly is not suited to this one!
I called before. Second call with you. I need to cancel the reservation due to death in family. I need you to cancel the reservation & credit my charge account.
Very pleasant and helpful experience. Great friendly service. I would recommend this service to anyone.
I booked my reservation with Megan. She was very sweet and kind. She went over all the details of the reservation to make sure I was satisfied.
Heather was patient and kind helping me make last minute reservations for our family at a difficult time.
Very professional. She was delightful to communicate with and very helpful.
Helped at a difficult time when we needed rooms last minute. I'm very grateful.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members