From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Very professional. She was delightful to communicate with and very helpful.
Helped at a difficult time when we needed rooms last minute. I'm very grateful.
Very informative
Guided me in the right direction
Was very clear with what room I was paying for and how much it would be.
Clear with check in and check out.
10/10
Cesar was courteous and quick about getting us booked at the last minute! Thank you!
She was very cheerful and patient with my questions 10/10
Professional great customer service very much satisfied
Xavier was very helpful and answered all my questions.
A Titanium some hotel see to the effort…these guys where stars
Excellent would recommend based on service rendered.
Was very helpful and professional I appreciate their service
It was a nice experience on call with Jennie. She answered all my queries with ease. Very Professional.
Not helpful and just disconnected me when I asked to be transferred
Ralph. For some great help he went out his way to find me a hotel closer to the concert that we have tickets for excellent job.
The person helping me was very professional and knowledgeable. She made booking very easy.
Excellent personality and great service. Quick and efficient and friendly
I spoke on the phone with Megan. She was very professional and helpful, and gave me all the information I needed.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members