From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Rachel was very professional and helpful. She reviewed everything at the end for accuracy.
Overnight only. Funeral. Very understanding. Thank you.
Laura helped me book and she was professional, kind, helpful, and patient. I really appreciate her work.
Patrick was very nice and easy to understand he helped a ton.
Cesar was very helpful and professional and was able to find the group rate for the fundraising event we are attending
Brittany was pleasant and determined. Rooms kept selling out before she could confirm them, but she didn't give up. She secured a last minute room for me to rest after a grueling day of flight delays and cancellations.
Cesar was very helpful in getting our room booked for the weekend.
I'm flying into Salt lake for my son's wedding soon and Miguel was a great help getting a room. The information on Expedia was very confusing but he helped me get the room I needed.
Wonderful. He was very helpful. He help fix my situation.
Well, we were able to get the two rooms needed without any problems. Plus, happy to learn that there is a guest reception that starts at 4.
Super experience friendly helped to reduce price efficient
Promptly answered call and provided directions. Agent was professional and courteous!
Tnesha who booked my daughter's reservation was amazing. My daughter who is 18 with a cat needed a place to stay due to work since her dorm doesn't open back up until a later date. She looked at multiple places, reviewed amenities, location, ratings, safety, etc. She found a place in no time!
Quite good, excellent service. Pleasure to talk to him.
Super easy and friendly service! Edgar was pleasant, patient and so easy to work with!
Easy, fast, helpful. Thank goodness there was availability and I was able to make the reservation at what I believe was a fair price for the hotel.
Went beyond to help me when no one else did.you need to hire more people like him
Kenisha (sp) was able to get me lodging after I explained my predicament with the absolutely horrible conditions at the Oyo. Very understanding, sympathetic, thorough, and professional!
She was extremely nice and personable! It's the little things that matte the most!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members