Booking.comReviews 4,267

I booked with these because they're meant to be trustworthy, however the hotel left me stranded in new york city with no where to stay and booking.com are refusing to refund me for the stay I did not get, on the basis 'my bank should refund me'.

I used to use this company and achieved Genius 3 level status. I no longer use them and consider them the worst of all the accommodation booking companies, by far. The customer service is effectively useless, only way is to phone them and then that is pointless anyway. They simply do not care about problems or issues that invariably happen. I am presently trying to get back refunds on two FREE to cancel cancellations, totaling over $2000. Most annoying and time-consuming. My only advice is, do not use them at all, use one of the others that provide customer service and don't try to thieve your money.

I made a reservation through booking and did not receive the confirmation email. So I rebooked the same reservation. And then I canceled.

But the first reservation was debited from my bank account. I've been trying to get a refund for 3 months and NOTHING.

Do not book on this site. FILTH.

I never enter this site again.

We checked into Casa Vacanze Sky and Sea on June 8th. First the owner refused to meet us. Then a vile smell of sewage in the apartment. Blocked drains and no hot water. Booking com sided with the owner and we're left with no choice but to leave on the third night. We couldn't find anywhere in Sorrento so had to pay €35 in a taxi to an apartment outside of the city at 10.30 at night. They let us down badly. Terrible company

I would strongly recommend you stay away from this site. The customer service number listed rings into the abyss, no one every answers it. The email responses, according to the property manager at the condo we rented, are not valid. The information listed on the site is different then the actual property listing and getting your money refunded can only happens once you involve the credit card companies with a dispute. I would say they are as close to criminal as one site can get. NEVER USE THEM

The worst company ever, employees are so arguemantive and they make so much lies, they do not help you, what ever you ask they say we do not have an answer, what ever you need help they do not help you, I have been calling them for a name correction (only adding an extra letter) for more than a week, and I am still waiting a response, they make it so complicated, every employee tell you somthing different, you feel that they are not eligible to run a business and help the customer, I am so disappointed that I have booked my ticket through this company, I call them for asking about the process of my request, they answer the phone but they do not talk or speak, therefore to let me feel not welcomed and I hang up the phone, disrespectful treatment for the customers.

I have booked with bookings.com 4 times and the first 3 worked out fine. Unfortunately the 4th time I was charged %50 more then what my total was said to be. I assumed it would be easy to get a partial refund due to the obvious mistake.
I contacted customer service through the chat service provided on the booking.com app, which I had also used to book the room. I sent a screen shot of their app screen displaying the total I believed to be paying which was 104.52 Euro's. I also included a picture of my credit card statement that displayed I was charged 154.20 Euro.
The first reply consisted of that I didn't understand how currency conversion worked and I had been charged correctly. After some back and forth they started requesting screen shots with various information. All information requested (aside from a url because I was using their app) was available in the screenshots I had already sent. So I had to re-screenshot, then circle all information and clarify each time that it displayed the answer to their queries. Every time I answered a question they had a new question. Finally I was able to get a check list of all points needed. All the answers were again visible in the original screenshot.
After days of this I was met with a message saying all screen shots sent via the chat were not applicable and I would need to email them. Keep in mind they requested the screen shots in the chat.
I did follow up by sending an email to the email provided to me. I have yet to receive an automated msg, a reply or a partial refund after two weeks. I have a feeling I never will reading some of these other reviews.

If you use this site to book a hotel, not only are you going to pay more than booking directly but you are on your own for any customer service issues. Booking employs customer service agents however they DO NOTHING. They say they are sorry and promise to resolve an issue. If they mess up your reservation, as they did mine, you will have to find your own alternate accommodations at a last-minute higher cost, they share reservations with Priceline, (sister company) and each blame the other for errors and neither take accountability. After the fact, trying to get reimbursed for charges they made for fake reservations that the hotel does not know of, is impossible. I have written responses from Victor, R. Allen M, Yumi S, Shainah V, Leah Vandana G, Cherry May A, Mark Dexter M. All booking.com customer service agents, each apologized for the error they made, each contradicted each other by asking for different information which I provided, each promised a resolve and a refund. NOT ONE of them ever followed through as they promised. They are all useless, it is very frustrating, time consuming and a wasted effort. I hope this review saves you from the possibility of the same experience. Stay away from Booking.com, you will save money booking directly with your hotel choice and save yourself aggravation if there is ever an issue. There is no lower standard set for customer service than you will experience with the team at the booking.com customer "DIS" service department. They have set the bar for being useless.

They are the WORST company to work with. I booked a room 2 months ago using booking.com and when I get into the room the lock of my door was broken, so I asked the hotel to give me a new room and they told me they don't have any room available, so I left the hotel and asked them to give me a refund. Since I booked through booking.com, the hotel told me that I needed to get my refund from them. It's been more than 2 months I'm trying to get my refund from the Booking.com and they are not giving me my refund.
Another worst thing about this company is their customer service. You don't understand what they say and it's super unprofessional.

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First time tried booking.com and it will be my last time.
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When we arrived to pick up the car, there was no car. No arrangement was proposed and no refund. Extremely poor customer service.

I rent car from rentalcars/booking in Bergen/Europe car and at pickup day they had charged my visa but had no car for me and no refund and there was no cars available in Bergen. I was stuck for 11 days and my trip dropen dead. Now I only use Expedia.com with a grate luck and spend less money. Goodby rentalcars.com and booking.com which has the same owners. EXPEDIA.COM

Today I called the number *******501 four times and on all occasions the agent dropped the call on me. There's an error with my hotel reservation and the hotel will not assist because of the fact that the reservation was done via booking.com. The room booked and paid for is not the same room the hotel has reserved. There's no support whatsoever from Booking.com agents. I asked for a 1-800 number which isn't available or atleast the support agent(s) are not familiar with. If there was a zero rating that would be my first choice.

This is why I HATE working with you guys!

1) You invoice me R4000 more than you should, then suspend your service, and send us automated emails to prompt us to "pay the oustanding amount" - WITHOUT fixing your WRONG INVOICE!
2) You INSIST one CALLS telephonically, then REFUSE to ASSIST without demanding that an operator calls one back?
3) The call operators can't speak Englsih properly, they have heavy accents and even heavier egos. Talking to them has been SUCH a hassle.
4) It is IMPOSSIBLE to log into an account without "verifying" my account by calling TELEPHONICALLY! What is has happened to sending your password to your registered email account?

I would definitely NOT advise ANYONE in our tourism community to EVER join hands with this mentally impaired excuse of a "partner".

It has been THE MOST frustrating experience of my WHOLE. ENTIRE. LIFE!

Found out that I was charged both by booking.com as well as the property/hotel directly. Booking.com is impossible to get hold of. They keep asking for more documentation of me and some things aren't even possible to retrieve though the double charges are clearly documented. HORRIBLE customer service - have already wasted over an hour WITH stress. It's their mistake but the customer becomes the one to have to resolve it. Will never use again and might have to cancel charges as fraud as they are in no hurry to resolve.

When we arrived at Riga AirPort 24 june we was pick up by the taxi service and when we arrived the Hotel we ordered our taxi back to the AirPort 27 june. Today we check our Mail because we have not got an confirmation and it seems booking.com has $#*!ed up our order. Now we Are sitting her with our taxi back to the AirPort and booking.com Are we not able to Get in contact with in any way. We have paid for a taxi service we dont Get and Are now really pissed!

booking.com took payment out of my credit card WHEN I SAID NOT TO, i payed at the property when i arrived. Then a day later when i was looking at my credit card account on line i seen what booking.com had done, so 1 1/2 hours an a long drive to the bank to have a claim in process, now i am waiting for my money back for booking.com THEIR MISTAKE not happy

I cancelled a hotel booking via the "customer services" email 5 days prior
They did not cancel so i was listed as no show and had to pay full price. When i queried by phone i was told i had used the wrong email! How can "customer services" be wrong? Rubbish company who just want to fleece çustomers.