Booking.comReviews 4,267

Offers early check in but does not uphold it. Why even offer it? Going to have to put on my wedding dress in the lobby restroom. Thanks booking.com.

If you want find a reliable site to book a hotel, DO NOT USE BOOKING.COM! It's a complete scam! You have to be certain that you are booking the place you want to stay in or else you can kiss your money good bye because they won't even try to give you a refund back.

Had to contact customer service multiple times... 3 times I spent on hold for over 30 minutes only to have someone answer and the call disconnect, and I then had to send the photos of the maggots in the coffee pot and human fingernails in our room twice. The hotel would not respond and would not refund our money and Booking.com offered $16 for our distress. DISTRESS?! Our stay was ruined and we received ZERO service from either place!

Accidentally booked a hotel room thru the site as I was trying to figure out a last minute solution for my parents. Called booking.com within 10 minutes after it happened. Lady said that because it was a partner offer with the hotel I would have to call them to have them cancel. No problem I said (after being on the phone for 26 minutes). Called the hotel and they were super understanding! Said I would need to reach out to booking.com afterwards though because it was done thru their website and that's where the money would go, instead of back to my card. Once again I completely understand. FYI-the manager at Quality Inn in Twin Falls, ID was great! So I called booking.com and they said sure no problem but with the holiday weekend it could take a few days. Once again, completely understand. Well 6 days went by and I kept trying to reach out to booking.com but their phones were down (probably for the holiday weekend) and their chat bots online were no help. Finally get ahold of someone today, 9 days since this all started. I've been on the phone now for 31 minutes. The gal kept saying it's a partner offer. I had to explain it three times that the hotel had already refunded the money and sent it back to booking.com. This "partner offer" is a joke! Now they claim they can't return the $158. When I asked how does that work? The hotel refunded the money back to you and you're going to keep the full amount for services that weren't rendered? Her only response was the typical sorry this is a partner offer. Heck, I'd even understand if I got charged a cancellation fee but not the entire amount.
So, if life happens and you have to make a change or cancellation do not use this website for your hotel needs. You'll just hear the words Sorry Partner Offer as if that's any explanation whatsoever. What a joke!

Forget attempting to modify your hotel reservations - Booking passes you off to the hotel and the Hotel has NO idea of what you are talking about since Booking gives you a confirmation that means NOTHING to the hotel. This is the second time this has happened... I will not use Booking again.

I made a reservation for college orientation near the college my son is going to in the fall. My cancellation date was June 29th. My son tested positive on July 1. I cancelled online and called and was told that due to his COVID test result they would waive the cancellation fee of one night. Over 200.00. I have been on the phone both with the Booking.com people and the hotel management and they will not waive the cancellation fee as they said that is what I agreed to when I made the booking on June 6th. I would never had made a reservation where I could not cancel for any reason when making it so far in the future. I would never use Booking.com again. I was on the phone 4 different times each time over one hour and got no where.

I purchased round-trip tickets to Miami for a cruise on 6/20/22, on American Airlines. Both of my flights were cancelled by the airlines so I was issued a refund by American. After 2 weeks without my account being credited, I called American to inquire. I was told that the refund had been completed on 6/27 and I had to request it from Booking.com. When I called, the representative was extremely rude. Despite providing him with proof that my flights were cancelled he continued to assert that I was a "no-show" and no refund would be given. Once again, I offered proof that not only were the flights cancelled, but American Airlines had issued a refund. He continued to state that I was a "no-show" and would not receive a refund. When asked to speak to a Supervisor I was told that no Supervisor was available and there was no further recourse in this situation because he had the final say. In addition to this, there are no additional numbers that I have found to address this issue. I am now waiting for an email response.

The worst experience I've ever had. Wouldn't recommend it to anyone. I spent over a week trying to change a flight, hours and hours on hold and they couldn't help me at all. So I decided to count my losses and booked another flight with a different company. NEVER AGAIN.

Do not use this website they steal your money they won't give it back for bookings you didn't make they are a bunch of thieves

I would definitely say DO NOT use this site to book any vacation stay! We used them to book our 4th of July stay at the Tropicana hotel in Laughlin Nevada. What a mistake! The hotel did not have our reservation on their books or the "notes". When we showed up they would not accommodate us either. ( that's another review). My husband and I called booking.com to resolve the issue for us and all they did was call the hotel, left us on hold for 30 minutes and said "sorry no one is answering", and asked us if we could call them back in a little while. WTH! We have no place to stay on a holiday weekend, and that all you can say! We trusted them with our accommodations and this is what happens? Ontop of that we were charge for the room we never had a reservation at! Bad business! Do not use them or try to stay at the Tropicana either because they are just as rude!
Serena B.

I booked an apartment for June 14th through June 22th 2022. The corporate site was Sobeny. Literally 3 days before they email me and canceled my booking. I had to find a new place to stay and spend more money. It's now June 5th I have sent bank statements an multiple messages to Booking.com an still have no refund. I had to use bill money for new hotel thinking I would have my money back by now. I am literally begging and pleading for my own damn money back. All I get is please have patience? It has been no compensation or nothing to help me. I just want my money back. I will never use Booking.com again. Sobeny has a reputation for being a scam. Yet they promoted this property on there site. This has been so stress ful for me. Do not use this site. They will take your money and not care..

Booking. Com is horrible used them two weeks in a row and had problems both times. Booked a room thru them got there I had no room. It was a prepaid room. I'm going back and forth with booking and hotel by now it's after 6pm I have a show to get to by 8 needless to say I had to pay for another room at a higher rate. I ended up missing my show smh money wasted and paid for a room twice. Now everytime I call to get my refund they hang up. I'm tired of calling so my next call is BBB and a lawyer.

The so called discount they offer on Rome taxis ot transport is around 50% higher than if you simply turn up and hail a cab or hop on a train

We made a reservation and paid in advance for a week in Santorini. (Not cheap) The owner did a bait and switch by canceling our reservation (full fee penalty) directing us to a different hotel that we did not book. The new hotel was under construction, no air conditioning, no WiFi, no place to sit, no tv, no amenities at all. Booking.com allowed them to defraud us. We spent hours on the phone with them, and they would tell us exactly what we wanted to hear. Then 20 minutes later we would get an email to tell us there's nothing they can do. I'm interested in opening a class action lawsuit. I feel like they bank on people not doing anything based on a couple of thousand dollar loss, but just think how many people have lost money through this company.

We booked months in advance. The Week of our trip we get a call that our room was not reserved and the resort is fully booked so we're out of luck. Poor excuse of a company don't spend your money or time with this joke of a booking agency you will get screwed over

If I could give this company NEGATIVE STARS I would. I was hesitant to book a flight thru booking.com after reading not great reviews, but did it anyway since the airline is typically reliable. Well, the airline canceled my flight and I was given the option from booking.com to rebook or be refunded. Booking.com informed me there were no available flights for rebooking and would be refunded within 3-5 days as I expressed urgency in needing to find a new flight. 3-5 days passed, no refund. Called back, was informed that it would actually take 7-10 days. Ok, fine. 7-10 days pass still no refund so I call back again. Their customer service literally gave me no information and refused to escalate to a supervisor. They just said it was pending approval. What does that even mean? Ya'll canceled my flight! Booking.com is still holding my $3000 hostage and has not refunded my money despite the fact my flight was canceled. There customer service is extremely unhelpful and will give you little to no information. DO NOT, REPEAT DO NOT book airline travel through this site. They're a literal nightmare to deal with. Thanks for nothing booking.com, we won't be traveling now due to your lack of responsiveness and refusal to refund me. Honestly IDK if I'm actually going to get my money back. Such a scam.

I was always fan of bookings.com but I will never use them again after the last experience. They didn't stand up as they should as intermediaries to a total fraud booking and unreliable property manager who not only put our lives in danger during wildfires in the area, but also marked us as 'no-show' after we needed to evacuate as per the government's guidelines. He denied to us and bookings.com that we ever showed up or stayed in the apartment (even for a short period), and we were charged with an additional no-show fee on top. After a lot back and forth with bookings.com (worst experience ever!) with support agents lacking responsiveness and reliability in their responses, we were only refunded 1 day's stay and nothing more. They never escalated the query even repeatedly asking or really understanding the issue trying to find a reasonable solution. They were just communicating the property manager's lies and inaccurate responses. Totally disappointing service.

I was booked into an Aiport Express Suite.
Wasn't in a sweet area of Philadelphia.
Stray cats and trashy in a cul de sac.
We never got an entrance code and never stayed. But we paid. They should post outside of the property and room pictures before getting paid. Waited hours on hold and all I want is a refund. They kept giving me options. I didn't want to hear about options. They hung up.