Booking.comReviews 4,267

This is most dangerous app.Don't believe this app. PLEASE delete this app first. See the photos which they made Fraud

Cost of stay = $365
Cost of canellation = $205
The "FREE cancellation" was my motivation because winter was on the horizon. As I suspected, the weather turned for the worst. I called 6 days before my trip to notify booking.com of my cancellation. They took me on a rather unpleasant wild goose chase with the hotel to cancel the reservation. Hotel said it was booking.com and booking.com said it was hotel. I hope this helps someone else. Don't use booking.com. There's a ton of better alternatives that are transparent and helpful.

They inform the reservation was free cancelation, but to cancel they are not giving the money back and blaming the hotel. So, if you want to deal with honest company, do not go with booking.com. They ask me to call the hotel and even proving them, I was right, they kept my money. So they are liars and thieves.

I had a car reservation, but I couldn't afford the deposit. I do not pick up the car. I still have to pay for the car.

I am extremely dissatisfied with my recent experience with Booking.com. I reserved a property four months ago and chose the option "scheduled payment". I received an email from Booking.com reminding me that my credit card would be charged on a specified date. No problem, I made sure I had sufficient funds in my account and that my bank would put the charge through. I expected everything to be processed smoothly because I used that same card to book another property using the same "scheduled payment" option. To my disappointment, I received an email the next day notifying me that my reservation was canceled due to "invalid credit card". I immediately called Booking.com and spoke with a supervisor but it was too late. There was no longer availability at the property and she said there was nothing she could do. She did not even offer to help me find another property nor was any compensation offered. My point is this, even if there was a payment issue, Booking.com should have called or emailed me before cancellation. Now I have no place to stay and will probably have to pay extra because I'm reserving last minute. I can tell you one thing, I WILL NOT use Booking.com again! This is the first time I have ever taken the time to write a review but felt it important to share my experience with others.

I wouldn't waste my time with booking.com as the service was so bad the way they make the motels look bad then it's not the motel fault it's booking com

Took forever to contact booking.com, and when you get them, all they do is tell you they can't get hold of the hotel, then give you the hotel number and ask you to contact them directly. Then the ball bounces back and forth the hotel and booking.com and eventually nothing was solved. Very irresponsible and lousy service from booking.com

My husband and I booked a resort in Israel, through Booking.com There own policy states if you see it cheaper, they will give us the cheaper rate. There own site had the same resort and same dates cheaper after we booked. We asked for the difference and they would not comply!
We sent them snapshots of the cheaper rate and they kept saying they never got it, however they did!

Unless they correct this we will not book through them again.

After having a nightmare 5 day experience in a derilict hotel supported by booking.com and being treated like dirt, I finally found alternate accommodation. Booking.com will promote accomodation providers who have mould, broken windows, dirty sheets, no lights, no electricity, toxic dust, no hot water, being locked out upon entry, you name it. You can be a dog kennel or drug lab and advertise on booking.com. They have no standards. Look at the reviews and avoid. Book direct and do your research.

Their business model was fraud, and companies like AVIS and BUDGET who accociate with them. My flight was delayed and instead of letting us get our PREPAID 30 DAY rental for only 29 days they cancelled the booking, without telling us, and pocketed the cash.

They owe me money, never answer why, their team doesn't have a clue how the system works. Had to take my property down since they were keeping all the money guests paid!

Prices seem to be okay when you book your room but make sure you check your Resort fees, pet fees, and taxes at the end. Yoi may end up paying two three $400 or more extra on your booking

I can't believe what these gangsters get away with, selling people dangerous flea ridden sub standard hotels then when things go wrong they just wash their hands of it, try anywhere else it couldn't be as bad as booking.con.

They will take you're money. I booked a room a it wasn't a good room the TV and ac didn't work the room was dirty cockroaches climbing on the walls it was not worth $141 for two nights it's been two weeks and they still giving me the run around about my money it's so sad a big company has to rip off homeless people

We made a reservation with booking.com which included breakfast as per their website. We were charged for breakfast. Neither CitizenM Tower London or Booking.com will refund breakfast charged on top of the room rate on our invoice.

We arrived at our caravan to a disconnected unit.
No hot water electricity or heating.
Haven reconnected it, but the boiler didn't work.
Why is booking. Com letting places that are not fit for purpose?
Almost £300 for 3 nights last weekend in October, stay completely ruined by these people. Compensation offered £21.10
Avoid booking with these, cowboys without compassion.
If I could have awarded zero stars I definitely would.
Please consider other letting agents, don't be caught out.

Do not use booking.com
I had the unfortunate experience of using this service and will never book again.
For almost 3 weeks I tried to make changes to a flight I booked online with them only to be told that they couldn't help me to go to the airline. When I called the airline I was told I had to go back to booking. Com as this was the method I booked with. They kept saying they couldn't access my profile. And they were escalating it and I would get a call back. I never received a call back and I continued to call. I asked to speak with a manager and was always told one was not available. This continued for 2.5 weeks. Less than 24 hours before the flight o again called trying to get the dates changed and again was told I had to wait they would call me back. I continued to call and finally 12 hours before the flight they said it could be changed and the cost of the new flight was an additional $200. Had they been able to help me when I initially tried to book there was no increase in flights and the delays resulted in the airline increasing prices. I asked that they pay for the change and they would not. I asked for them to pay half and they refused. I was angry and disappointed as I was trying to make this change for weeks for my elderly mother and the lack of urgency and customer service was appalling.

I made a reservation two months in advance for two rooms for seven days almost 2,000. I received confirmation and payment had no issue clearing. Once I arrived at hotel they had no reservation from booking and after three ours in the lobby with a four year old and being hung up four times from booking including an hour and half hold, I paid for a one night stay for rooms I already paid for! And still nothing from booking!

They simply refuse to post negative pictures uploaded as proof of a bad say. The location in question was Irma Manarola in Italy.