Booking.comReviews 4,272

I bought the insurance for a flight booked through Booking.com. Needed to cancel the flight. When it came time pay the insurance claim, Booking.com came up with all kinds of reasons why it can't be paid. And worse, they "footballed" me around from department to department only to get nothing done.

They are the worst! Don't every use Booking.com for anything. It would be worth paying a few more dollars for whatever you are doing to avoid this company.

The amount you pay at the moment your credit card information is asked will be different from the amount you're really charged and on the receipt you will get later on an email. This way of conducting business was shocking and hurtful to me.

Might as well be non-existent. Shocking. You spend time trying to explain a problem and they DO NOT LISTEN, or read even. Just send random completely unrelated forms. Hire some proper staff!

I booked one night on May 12,2023 for Convenience guest house from Booking.com. When I got there, nobody was in this property,which is dark house and locked. They ask me to pay deposits with weird link after I phoned them. But my iphone blocked this link. Then I had to leave this property. Nobody contact me before and after May 12. Next day I phoned booking, one week later, I phoned booking again. They can't refund me because property owner refuse to. I have no way to get money back even Nobody open the door for me.

They changed my flight and said they had sent email about it but they hadn't. At the time they rearranged it for. I had just got from Guernsey to Manchester or was still in the air. Tried calling them but they don't answer and website us useless. I went to check in with Desk of flight as soon as I got to manchester about 0820 and it was closed, so how could flight have been rearranged for that time. No accountability. Don't suppose I'll get money back. Loganair said could not book me on Later flight to Lerwick as I had booked with 3rd party ie booking. Com
I had to pay for whole flight again and lose a day of my trip.

Less than 24 hours after booking, my wife's father died - I can't even get booking.com on the phone to discuss and hotel won't do anything either.

Booking.com flights were cancelled by airline and no refund was received over 3 months later, despite over 30 emails and phone calls to booking.com. Their customer service did nothing to help, gave conflicting and confusing information and I had to take further action and open a dispute resolution case with them. Do not use booking.com for flights.

Customer service agent and supervisor were unable to provide proper support in order to change a date at a hotel when we had car trouble and couldn't stay on the intended day. I would NEVER go through booking.com again.

I will never ever again book with booking again. I'm so upset with the deceit, this was my vacation and bday weekend. I wanted everything to be perfect but instead I got placed in a rats nest. The pictures they had on booking was our room next door. The room was small and looked nothing like what I thought I booked. Total misleading. So I called booking, they say call the property manager, call them they say call booking. Issue never resolved what a waste. But never again.

After years of using booking.com, I finally earned some credit dollars which they said I can use the credit to book hotels. I recently spent three weeks in Japan and tried to book rooms with the credit. Every time it said it didn't work or something went wrong. Tried to email their customer service for two weeks to ask for help. They just run me in circles without solving the issue. Hopeless!

I wanted to reserve an apartment in Paris for June 2023, reservation subject to approval of the owner. His answer was supposed to reach me within 24 hours. 3 days later, still nothing. I try to contact Booking.com but to contact them is almost impossible without a reservation number. It seems that Booking has never considered a situation where you would have a problem before you even have a reservation! Stupid!
Well, I end up getting a phone number, I explain my case, Booking apologizes (that's a shame!) but is unable to explain what happened. Then Booking tells me that the accommodation in question is still available on my dates. So they know exactly which accommodation it is. So, because I hadn't kept the name of the accommodation, I ask Booking to give me the name again, so I can book (or try to...) again. No answer for 5 days, and as many emails. Very frustrating and unpleasant experience.
Booking's customer service is a joke, they don't give a damn about their customers.

Worst place and people to ever deal with. Won't be long before they go out of business. They switched my motel room from handicapped to a regular room on the 2nd floor toward the end of the hall, which I can't access due to my disability.

Same property advertised on Air B& B, only it was £10 cheaper even AFTER a 10% genius discount provided by Booking.com. On review Booking.com stated that the offer wasn't the same since Air B&B only offered a free cancellation for 48 hours rather than <7 days prior to travel. Absolutely disgusted. The customer Service rep I spoke to was pleasant, but the system/Manager was truly dreadful. I won't use Booking.com again as a guest, and the property that I currently advertise on Air B&B won't be moving or shared with Booking.com. Shame on you Booking.com

BOOKING.COM, THEY ARE THIEVES, THEY DID NOT DO BUSINESS WITH KELLY RENTAL CAR AND I HAD TO PAY AGAIN FOR THE CAR I RENT, booking.com charged me for the car again, I do not recommend them to anyone.

Especially if you are doing a last-minute booking, be sure to read EVERYTHING regarding fees for additional drivers, mandatory purchased insurance (regardless of what your credit card covers, or your own auto insurance), and the narrow window for cancellations. You may end up with some surprise charges and the person with whom you chat is unable to really offer you any meaningful resolution. Terrible experience all around - due to the additional charges to add a driver and purchase the mandatory insurance coverage, the cost would have been twice as high as advertised.

Most worst experience I've ever had using Booking.com. My reservation was canceled six days before my reservation actually started. Then I was lied to by customer service saying that they can't rebook my trip lost plane tickets and rental car funds and reservation funds and now I have to wait 7 to 12 business days to receive my refund total scam I will never use that app again. And never gave me a valid reason to why my booking was canceled. I will be seeking counsel to get refund on plane tickets, rental car for my whole family. I have family coming in from Italy to celebrate with me and we have nowhere to stay now.

Stay away. Horrible. DON'T USE. Misleading info on properties. Terrible customer service. Avoid!

Absolute trash! Will not refund ticket and will not allow for name corrections. Kept lying and saying to reach out to the airline meanwhile the airline states that ONLY the booking agency can assist. Customer service agents are very RUDE.

Booked a car for hire for a weeks holiday from the 9th to 16th of May.
On arrival at the off airport campus rental office I was told that the car had been cancelled as it was booked for 11.00 am and it was now between 5 and 6pm.
On top of this I was told by booking.com that I would only get 4 days rental credit unless I rebooked through booking.com.
Guess what? The rebooking was now at a 30% price increase.
I rebooked with booking.com to ensure a 100% refund and avoid hassle. Would I use the company again? No!
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