Booking.com

I used their website april 16 2017 to book 2 rooms out of town may 25-27. As these were for out of town specialist appointments we selected from their website for quality inn in mississauga with free cancelation. We went through the process and got our confirmation email. When we opened it, it said the rooms where not booked with free cancelation. I immediately emailed booking.com as you wait forever on hold for a rep and told them this is not what we wanted. (within an hour of booking). We got an immediate response back saying they will contact the hotel and get back to us. We waited a few days and no one did. So I emailed back. They said they need to get ahold of the manager of the hotel and still nothing. I then emailed the hotel they said we have to go through booking. Com. So last week I called booking.com and the rep there said she cant do anything on her end she will call the manager. She never did get back to me. I called booking.com over the weekend they said the manager emailed them back and told them it is too bad. If our appointment are canceled or rescheduled we still have to pay full price for the rooms. I am upset as I notified booking.com right away that there is a problem with my order and all I get is too bad. I can honestly see if I waited days after entering it in but I let them know right away.
Now booking.com says the hotel can't switch it over because the hotel has no spots for free cancelations open. So I assume now at the time of my order someone else entered it a few seconds before and the rooms were taken and it reverted to not what I wanted and I am forced into an agreement that I do not want to agree on.
I will never use this site again as they will not address techinical issues immediately and there only response is "too bad"

Please don't ever use this company. Misleading and no help they will take your money with no regard

I had a horrible experience on Booking.

I booked a round trip plane ride for me and my family of four through Booking. Weeks later, I wanted to move my first flight up a few hours. I confirmed the new flight and seat on the airline's site, and then logged on to Booking. There is no way to switch my flight via the desktop website, so I called customer service. I told the rep I wished to switch my first flight. He confirmed the new flight, and then charged me $1,500 for new round trip tickets for 4. He then kept me on hold, saying he was still confirming something. After ~10 minutes, he said he would call me back, since it was taking so long.

The next day I checked the airline website, and my flight was successfully changed. I checked Booking, and it still showed my old flight. I also had received an email from Booking saying my reservation had updated, but the email showed the old flight. (The Booking reservation number has not changed.) I called Booking and asked when they will update the flight on their end, and the rep could not answer that. I then asked when would I get my refund, since the first agent had charged me for a whole new round trip. She said that Booking doesn't give refunds. I told her that I had asked if I could switch my flight, and the first rep did not say anything about buying a whole new fare. She then explained that it is Booking's policy to pay/refund the difference in price when switching flights. I again told her that I have paid double for my tickets, so Booking was not following their own policy. She repeated some script and did not offer any real help. Eventually she said she would escalate this. She said I should expect a call in 48 hours. My flight leaves in 3 days, and Booking's website still doesn't have the correct information on my flight, for which I've double paid.

The next day, I discover that the first guy had also changed my second flight. I had never mentioned that flight, and neither did he. The rep moved my seats from row 9 to row 34, and split up my family across 3 rows. This is on top of him charging me again for the exact same flight.

This has been a completely horrible experience with Booking. Why would someone switch seats on a flight that I never mentioned? Why would someone charge me for 4 additional tickets, for the exact same flight? Why is Booking's database still telling me the wrong flight information 3 days after two reps have confirmed the change to my first flight? Why did the second Booking customer service representative refuse to help fix this when it is such an obvious screw up?

I rented a car in Austin, TX on 2/13/23 through Booking.com. My wife and I were on a business trip and I was going to take her to see the silos in Waco. She's always wanted to see them and I had some free time to take her on a day-trip. The day of the rental, I was about to arrange an Uber to go pick up the rental and I received a text saying my reservation had been cancelled as they did not have a car. I spent an hour on the phone trying to see if I could get another car but the rental company basically told me "too bad". So far, I was pretty ticked, but this is not Booking.com's fault. Now a month later I receive my credit card statement and it says I was charged by Expedia (tied to Booking.com) for a car rental on 2/13/23. OK, not great, but we can resolve this. Long story, short - I have spent 2 days trying to get Booking.com to respond the fact that I was inconvienced on my trip AND charged for the priveledge. I could not get a hold of a person using their customer service options. They DO NOT respond to my messages on their website. I could not get past the 2nd or 3rd step in my complaint because I don't have a confirmation number. News-flash - I deleted that email when you ding-dongs cancelled my reservation at the last minute! I sent a nasty message today and got an email response to call them in the Netherlands. I responded that I do not want to spend international phone charges to resolve this and asked if we could fix it via email. Another option I suggested was for them to send my confirmation number so I could take care of it domestically. I received several emails back saying to call them in the Netherlands. At this point I was fed up and called my credit card company and opened a claim. It was an 8 minute phone conversation with Chase and it was resolved. What a cluster. Sorry Booking.com. We had a good run but your customer service SUCKS. I could have called the car rental place in person to find out they didn't have a car to rent without making it an international affair. I will not put myself in that position again. There are plenty of other options for travel.

We booked an apartment on Booking.com in Morocco for four of our wedding guests (two couples). It was the worst accommodation experience I have ever had. The man in charge of the apartment (Appartement AbouTarik – do NOT stay at this place) lied to us about everything from the start. It all started from the moment we reserved the apartment, but I'll cut out some things to keep it brief. When we arrived with our guests, Tarik said we had to pay more money than on the confirmation from Booking.com because we (according to him) only selected two people for the reservation, but four people were staying there. However, it states explicitly on our confirmation that we reserved the apartment for up to 8 people – there was never an option to select the number of people. But he wouldn't budge and refused to call the Booking.com customer service. We couldn't back out of the reservation because then Booking.com would charge us the full price (if you cancel after the 7-day grace period before the start of your reservation, you pay the full amount). We were locked in. I contacted Booking.com after the fact, but they have done nothing but support Tarik. I have been corresponding with Booking.com customer service for over three months. They initially stopped contacting me, but then offered me a refund after I contacted Consumer Affairs. However, they still have not sent me the refund. Every email I received from Booking.com was from a different person who was not familiar with my situation (half of them in French and half in English). In the end, Booking.com has done nothing but prove to me that con-men can operate on their website and Booking.com supports them instead of their customers. If you have problems with Booking.com, they will do nothing. They will give you the run around and your correspondence will never be with the same person.

DON'T use this co! They told me and their website states FREE cancellation & NO Prepayment needed. A LIE!

Our group of 8 booked an apartment from Rome Sweet Home at Piazza del Biscione 91 in Rome from Sept 11-16,2017 through booking.com primarily because of its proximity to Campo di Fiori. The photos, especially the terrace, were very inviting. We knew it was a walk-up but did not expect the narrow, poorly lit winding stone stairwell going up to the 2nd and 3rd floor bedrooms.We had to ask for assistance in bringing up our luggage which we were charged for.
We were met at the apartment later than agreed upon because she had to meet other guests. The nearby restaurant on the piazza kindly allowed us to park our over 10 pieces of luggage while we ate their very good food to pass the time. The key lady also advised us she had to leave quickly to meet other arrivals. Not very welcoming.
Upon arrival, the foyer was full of sacks of debris and bags of assorted linens, not a welcoming sight. This pile diminished little by little as we complained.
The apartment was not as clean as expected, with mildew in the bathrooms, a slow draining lavatory basin, a clogged shower area that collected water, a faucet with a continuous drip, and a showerhead between the lavatory and toilet bowl in a small bathroom which wet the entire are when used.
There was no promised WiFi until the 3rd day when the modem was replaced. Three table lamps had busted lamps which were never replaced until we left. There was no hot water in the 2nd unit on the 2nd night. We could not make the TV work even after following instructions carefully.
The table in the terrace which we wanted to enjoy was rickety and lopsided with 2 legs resting on glass ashtrays to prop it up.In the lower terrace, there was a ladder, a hose and assorted items just strewn around.
Altogether sad but we dealt with it as best we could and did not allow it to dampen our spirits. The real saving grace was the location.

Trying to work with customer service rep for months to resolve a tech issue. No results. Horrible!

The best Place to be serviceCleanowners friendlyand i shall be back with my family

From Pearl zikhethele

We booked a condo on Memorial weekend in Branson - arriving at 9pm at night - the condo was OCCUPIED - we called the owner who told us they had no open listing with booking.com - totally surprised them- we got on the phone with booking.com and they told us they would find us another place - being memorial weekend, there wasn't much - we had booked a CONDO - brought groceries - THEY wanted to book us into a HOTEL -we said no because our groceries would ruin- we needed something comparable - after 45 minutes of the kind agent not finding anything (because memorial weekend), he TOLD US that we could book something on our own, send the invoice in, and Booking.com would reimburse us - including any overage. We FINALLY found an air bnb at 11pm - told him what we found and he said great - just make sure and turn in the invoice - we even have a message from CS telling us that when we turn it in, they will reimburse us - we turned it in THREE TIMES at their request - they refunded us $26! I called them and they said because we wouldn't accept what they offered us, they wouldn't okay the refund - WHAT? Your agent is ON RECORD telling us we could book something on our own.
They literally WILL NOT refund back what they told us they would - they literally TOOK an additional $600 from us and refused to reimburse it - EVEN THOUGH it was THEIR mistake to begin with.
BAD CUSTOMER SERVICE - BAD BUSINESS PRACTICES - we will NOT be using them anymore -

DO NOT USE BOOKING.COM!
Booked Spacesavers apartment in Sheffield, I paid £79 by card through Booking.com. After confirming my booking I received a message asking for £150 cash bank transfer and copies of my passport/driving licence from Spacesavers.

I found this very unusual as all the years using booking.com this is the first time I've been asked for this.

I think in the world of cybercrime that we live in, it wasn't unreasonable for me to think I'm being scammed.

I declined the request and asked to cancel the booking and for a refund, this is all within a few minutes of the booking. Spacesavers refused my request and quoted their t&c's, I asked several times and was refused each time.

I had to book alternative accommodation for the night, again through booking.com. I contacted booking.com straight away and they contacted Spacesavers who again refused to cancel and refund.

I asked the advisor with booking.com to allow me to speak to a manager, he put me on hold and said a manager refused to speak with me. After more than 1 hour on the call I finally got to speak with a manager who clearly couldn't care less regarding my situation, showed no empathy whatsoever. Very flippant.

I've contacted my credit card company for their help, hopefully I will get my money back.

I have emailed booking.com with my concerns, they offered me €25 as compensation. I said you can put that on my account as a goodwill gesture, however. I still want my £79 back!
Im still waiting on the €25 goodwill gesture.

I left a negative review on booking.com and had several messages between myself and Spacesavers, all have disappeared. I've emailed booking.com on several occasions with no response.

I want to start off by saying the reviews might not be so terrible if you actually got a response from the property when you contact them. I dunno why I'd expect that it's been 14 days give or take a day and no response at all. I booked through booking.com for July 21,2023 until Sunday before leaving on our cruise. The outside wasn't appealing to the eye but at least they were making an effort to make it better. However when I got to my room which was a good size I went straight to the kitchen to put supplies away and was greated by four or five german roaches on the kitchen counter. Imagine my disgust, I went straight to the desk and the young man there said nothing could be done until maintenance got there the next day. So unfortunately after paying 715.00 for two days searching for another hotel was out of the question. So I told my kids to keep their suitcases closed and I'd go down in the morning. Well morning came and no maintenance, so around noon I went to the desk to the young lady and again voiced my concerns. Now we got in late that night so I didn't even see some of the other things lacking in our room, other issues. Like the broken handle in the masters bathroom to the shower. Or no blinds in the master bedroom, just shear curtains. I could pick many things a part but I don't live for perfection.Also the ac was on the Fritz. But BUGS NO! I went to the desk several times for my room 501. No one in my room saw maintenance come or go. However I did go to my room at one point and my door was wide open. So if they did come they left the door open with all of our things exposed. I'd like to tell you this is the worst of it. But those little pest hitched a ride home. So now I have to take care of that cost. It would have been nice when I reached out to them if they made an effort to resolve the problem or at the very least apologize but nope they did not. The only positive I have is for the bartenders. After to warming up to them they made me feel a bit better. But if there are roaches in one room there are roaches in others and they apparently do not care because they didn't even try to move us. Please don't comment back with some generic response from the owner of the hotel. In all the bad reviews I saw apologies never anything to make it right or something to try to fix it. A discount to customers who you might want to come back not just an "I'm sorry" which I suppose is better then nothing. The funny thing is I ran a hotel at one point in my career so I know that complaints can be tough, but making no effort for your guest is not going to help your business and to me is unacceptable. I also know it was the hotel's responsibility to to make an effort legally when it comes to pest control. But that's not what it's about for me and I made an effort to keep this to myself in hopes they'd reach out to me.

Booking never even cared to respond to the hotel they advertised for.

Hi there. My name is Furkat Kasimov, and I was completely scammed by Booking.com earlier this year. I have used Booking.com many times to make travel arrangements, but I will not be doing so again after this horrible experience.

I made a reservation for 22 nights using the Booking.com service, hoping to stay at a hotel from March 1 through March 23. The day after I made the reservation, I got an email from Booking.com. This email was supposed to be a "booking confirmation email," and in many circumstances, I might not have even opened this email, since it seemed like just a standard confirmation.

Luckily, I did open the email as soon as I got it, and I'm glad I did because it contained a very nasty surprise. Apparently, my reservation had been canceled for no reason whatsoever. I called the Booking.com customer service team to try and sort this out. When I did so, I was informed that their "internal team" made a decision based on my data. The customer service rep gave me no further information, and they would not connect me to a manager who could tell me more.

I also was not allowed to refund my reservation, and they would not let me dispute the charge. This was 3 days before my trip when I found this out, and I had to scramble to make a new reservation, not to mention the money I lost.

My issue here is the total lack of communication. If I had just received more warning or more information, I might have been less upset about this whole issue. I get plenty of spammy text messages and emails from Booking.com, but nothing about this important turn of events.

If I hadn't had the extra money available to make a new reservation, or if I hadn't looked at the email when I did, I might have shown up to my destination completely out of luck. I could have easily shown up to the hotel with no means of getting a reservation anywhere else, stuck without a place to stay.

Overall, I will not be using Booking.com again, as they scammed me out of my money and also my time. I recommend to anyone that you should use a different service for booking your travel reservations.

Booking com is full of abusive representatives who obsessively steal payments for my reservations. Booking com Amsterdam finantial department allow account manager to perform finantial malversation, to steal my payments and to remove my property in order to steal about 7000 euros of my payments. We were one of bestsellers property in my City. Booking com CEO Gillian Tans never responded to me, completely support discrimination, torture, finantial malversation at Amstaerdam Booking com office, support abusive, arrogant and aggresive account managers, customer relations support. Booking com company trained representattives to be tyrant. Account manager Srdan Honovic made falsificated criminal, abusive statement about me, falsificated all property documentation and finantial reports and refused to pay for my reservations more than 2000 Eures. Srdan Honovic planned to take and keep it unpaid about 5000 euros of my reservation, planned not to pay me. All of this crime, falsification and unpaid reservations has been approved by Viktor Yanchevsky Customer relation executive who is person who legalised crime on Booking com. That is the best description of Booking com from my side. Booking com pay representatives to abuse, discriminate, to steal reservation payment and they are organised like tyrant who torture and torture.