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Booking.com

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Texas
1 review
0 helpful votes
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Woke company
January 8, 2023

They are woke, don't use them. When will companies learn that the majority doesn't like agendas pushed on us

Date of experience: January 8, 2023
India
1 review
0 helpful votes
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GREAT
February 1, 2017

Don't know why my experience is different than anybody else's but I have never had any issues using Booking.com. Awesome website!

Date of experience: February 1, 2017
Texas
1 review
0 helpful votes
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Booking dot com booked a room that was already sold. Last time I deal with this operation. My wife is handicapped

Date of experience: April 20, 2023
Connecticut
1 review
0 helpful votes
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They do not disclose all their costs. Rip-off artists. Customer service took 2- minutes to connect. I would never, ever use this site again.

Date of experience: April 1, 2017
France
2 reviews
1 helpful vote
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An excellent site
December 28, 2016

I love using this site! It's so efficient. It makes booking accommodation such a pleasure! Well done.

Date of experience: December 28, 2016
Malta
2 reviews
0 helpful votes
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Conned by this scum again
December 12, 2019

Charged me 242 euros instead of advertised 225.00 booking. Com run by german conning scum do not use these thieves

Date of experience: December 12, 2019
Tennessee
1 review
0 helpful votes
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Horrible experience 2-14-2020 and I still have not received my refund. Also denied the access to a supervisor.

Date of experience: March 5, 2020
Utah
1 review
2 helpful votes
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Avoid Booking.com
January 19, 2016

Booking.com will charge you with hidden rates. Their customer service is horrible. Please avoid this business.

Date of experience: January 19, 2016
Ohio
1 review
0 helpful votes
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Terrible service
March 8, 2023

I purchased a flexible ticket with trip insurance and cannot switch my return flight by one day? Ridiculous

Date of experience: March 8, 2023
Texas
1 review
0 helpful votes
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I booked a hotel in Tampa Florida, drove 10 hours to get there, no rooms available and they will not refund my money or honor it elsewhere.

Date of experience: February 14, 2021
GB
1 review
1 helpful vote
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Had i gone direct to the hotel or even used airbnb i'd have saved myself a whole lot of money -lesson learnt

Date of experience: September 22, 2017
California
1 review
0 helpful votes
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Very good for the price
September 22, 2017

Pretty clean and check in was quick. Housekeepers gave me extra towels when I already had some. Staff is on it thank you.

Date of experience: September 22, 2017
Canada
1 review
0 helpful votes
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Dont use, advertise a discounted price with account but wont let you complete the reservation, very misleading

Date of experience: July 21, 2023
AE
2 reviews
1 helpful vote
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Average
August 5, 2015

The website doesn't show any special features that can't be found on other websites, but still very reliable

Date of experience: August 5, 2015
GB
1 review
0 helpful votes
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False advertisement of free cancellation for hotel booking. Total scam and will never ever use it again

Date of experience: August 5, 2020
GB
1 review
3 helpful votes
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Disgusting
August 14, 2015

Worst experience when booking a holiday.

Rudest staff... Never ever book with this company. Disgraceful

Date of experience: August 14, 2015
GB
1 review
0 helpful votes
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Have tried to log one or two fair but ad verse. Reviews about bad hotels. However B, C then don't carry them!

Date of experience: August 16, 2021
Texas
1 review
0 helpful votes
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No customer service
August 3, 2022

Booked a flight but can't talk to anyone about changes. It has been so frustrating! I will not use them again.

Date of experience: August 3, 2022
Pennsylvania
1 review
2 helpful votes
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Terrible customer service
September 4, 2017

Terrible customer service there is no manager or supervisor to help you even at request. Don't use booking.

Date of experience: September 4, 2017
Jordan
1 review
0 helpful votes
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I booked an appartment with them in line and cancelled for a emergency booking.com gig not care to help

Date of experience: July 22, 2023

Overview

Booking.com has a rating of 1.2 stars from 4,236 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Booking.com most frequently mention customer service, credit card and free cancellation. Booking.com ranks 445th among Hotels sites.

service
1,806
value
1,649
shipping
684
returns
1,046
quality
1,418
This company does not typically respond to reviews
+1173