Booking.comReviews 4,265

I listed my own apartment on Booking.com, I had never rented it before and still, when published, it was listed as ¨often rented out! ¨.

Terrible service - received some marketing stating that because I am a loyal customer I would receive £100 cashback. On this basis I booked a hotel costing £800. The only terms and conditions were that the booking had to be made before 24 October 2018 which I have clearly done, and the booking value had to be over £500, which I have also done. Have spoken to customer services three times who can't seem to resolve the issue because this is apparently a 'booking basic' - nothing basic about spending £800! I have asked to speak to a manager who apparently was busy at the time I called so I was promised a call back - 2 weeks later and still no call. Also I have emailed the customer service email address which they keep referring me to 3 times but still no reply, and now it has been over 2 weeks! This is a cheat company and they have now lost me as a loyal customer who has spent considerable amounts with them in the last two years.

I spent weeks searching for the perfect place for our group of 20 to spend New Year's Eve. After finally finding a place, getting every person to agree to it, and booking it I felt immensely relieved. One day later I received an email that an error was made and the price would be $800 more than I had already charged to my card. This put the price outside of my budget forcing us to cancel and begin the search all over again. Regardless of if the error was made by the property owner, Booking.com should work to make things right with the customer, in this case covering the difference in cost. If I booked a room on any other website (like Orbitz, Priceline, Expedia, Hotels.com) for $100 and the hotel meant to charge me $120, Orbitz would NEVER try to come back to me for an additional $20. These other websites are real companies who care about maintaining their customers, clearly Booking.com is not. I will never use this website again and I will make sure my 20 guests never do either.

I recently booked a hotel, after check-in I realized that the hotel was charging me quite a bit more than what I had booked the room on booking.com. I called the customer service number provided on the booking app and after being put on hold for 20 minutes they told me the hotel wouldn't answer and that I would just have to email their customer service the correct paperwork to help me any further. I sent the paperwork but no word! The hotel was accommodating and eventually corrected the overcharge, no follow up from booking.com and the call to customer service turned out to be long distance so it cost me $60 in international charges on my phone! After requesting some sort of compensation for this charge they finally answered my emails and said there was nothing they would do. Will never use them in the future.

I have used booking.com several times, meanwhile it's true don't chekc or can't check every room they got on their site, I have both good and bad experiences, however I can say, anytime I had a problem, their customer service sorted it out very quick.
The only thing I wish they wouldn't let hosts to charge for deposit by cash. You give a large amount of money to someone, there is no record about the transaction, if the host keeps it is nothing you can do, it is only cash hand to hand. That stopped me several times to book some nice rooms. I don't mind to pay deposit but if you can't provide any record of the transaction then no thank you.

I booked through booking.com for a one night stay. The booking for the hotel said, Risk free: book now and cancel for freeGuess what, after I booked the room and got the confirmation email, I realized that I had entered the incorrect dates, so I
Went to the website to cancel the booking and guess whatI was told I would be charged a total amount of $139 for cancelling the booking (original booking amount
$187). When I called customer service (which was 5 mins after I had made the booking), I was told that I should have been more careful cause the room I booked was non refundable. Since there was nothing I could do, I canceled
My booking hoping I would get refunded at least $50. Wrong again, they charged me the whole booking fee, even though they sent me an email saying the total cost for cancellation is 179 Canadian dollars (about $139 US dollars).

I booked an Airbnd with booking.com. It's was the worse experience with a booking company. Come to find out they don't actually check the companies that contacts rooms with them. I booked a room in New York with my family. The pictures on site for the room was great but when we got there we found out they was photo shot. And I booked a 4 bed apartment and it only had 3 beds. We spent all day trying to get our money back and the booking company to accommodate us with a new room, Well, that didn't happen so I ended up paying twice for a room. If option permitted I wouldn't give them one star.

Booking.com cancelled my booking to Athens
Less than a week before my trip.

Any and all attempts at getting a refund were
Met with either all kinds of exaggerated requests (3 documents from my bank all
Amounting to the same thing: proof that I paid, even though I paid through
THEIR website) or outright false information (sending me a link for the refund
Which proved false and I was told no refund was due to me). Beside leaving me
Last minute without accommodation, they make it the responsibility of the
Customer to sort out the refund with the property which uses their website to
Sell (KesTour in Athens). I lost about five days scrambling for a solution and
After plenty of misleading information I was told I was on my own. This could
Happen to you.