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How would you rate Boogzel?
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Netherlands
1 review
0 helpful votes
Follow Charles J.
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Shopping on boogzel has always been so easy ( i legit just buy my boots and shoes there and it will never change!) Even the customer care have a fast answer if you need help or if you need some informations. Im not disapointed in anything :)

Date of experience: December 11, 2022
RU
1 review
0 helpful votes
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Oh my gosh, boogzel apparel is FABULOUS! One of a kind items with reasonable prices especially with the sales they have going on. I bought 2 tops which I absolutely am in love with and got a ton of compliments on my first day wearing them.

Date of experience: May 17, 2021
Malaysia
1 review
0 helpful votes
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Love the clothes and vibes! I accidentally put my apt number in the wrong section so it didn't save it and my package got held at a carrier warehouse but i emailed and the got back to me like within the next day and got it all sorted out! Only thing i recommend is maybe make it easier to find the email to get a response bc i tried a different email before that and i also tried texting calling and it said that service wasn't working. But hopefully i get my package tomorrow since it's the next town over. Angel the employee who i was talking to was super nice! Thanks xoxox

Date of experience: December 11, 2022
Bangladesh
1 review
0 helpful votes
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I contacted customer support as I wasn't happy with one of my items. I spoke to Charlotte and she was very responsive and helpful and dealt with my concern very quickly. Great service. Thank you.

Date of experience: September 11, 2023
Arizona
1 review
1 helpful vote
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I have been shopping at Boogzel for years now. They have the best styles and keep on always improving their services and shippings. The customer service is the best in the world! They are the sweetest and most helpful! Always responding incredibly fast and go out of their way to help you and delivery a heartfelt messages!
Big thanks to Polina for helping me with my last order and tracking down the Grandma Sweater for me.

Date of experience: May 18, 2021
RU
1 review
0 helpful votes
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So good!
April 15, 2021

Honestly i saw bad revies, but now i don't really understand why. I ordered a couple of items, and each piece is made soooo well, and i also got a mask as a gift =)

Date of experience: April 14, 2021
New York
1 review
0 helpful votes
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UPS lost my package in transit. Unfortunately boogzel did make me wait 1 month until I could be issued a refund or resend my package despite using express shipping. However as soon as I hit the 1 month timeline they issued a refund on the orders that were now out of stock and resent the items that were in stock on their fastest shipping. Thanks to Victoria and Angel for the help.

Date of experience: February 4, 2023
Canada
1 review
1 helpful vote
Follow Alana E.
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Products did not match pictures, were the incorrect sizes and very poor quality. I followed all their instructions for return but have not received a refund and have had all my emails ignored for months!

Date of experience: May 11, 2022
Oregon
1 review
0 helpful votes
Follow Jennifer C.
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Terrible quality products, sent the wrong size and would not refund/exchange without me sending item to FRANCE, which would cost more than the price of the item. BEWARE they are scammers selling terrible merchandise with shady return practices.

Date of experience: August 30, 2023
Alabama
1 review
0 helpful votes
Follow Chris R.
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I ordered some items for my daughter over a month ago. The items are poor quality and and ship partially. If the four items I ordered I only received two. There is no customer service number and they will only reply to emails. Save your money for a more reputable company. You will be sorry.

Date of experience: December 18, 2022
Nevada
1 review
3 helpful votes
Follow M H.
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Ordered a pair of shoes. Took almost 3 weeks to receive because it shipped from China! Opened the package to discover they sent me the wrong size from what I ordered. No phone number to call so had to send an email. Takes them more than 24 hours (often more than 48 hours) to respond to my emails. Relentless back and forth asking me for pictures, etc which I provided to them only for them to then tell me that before they issue me a refund or exchange, they want me to pay international shipping to ship the product to some address in FRANCE (despite the fact that their website says they are based in California and that this was THEIR MISTAKE) and only after they receive the shoes will they then issue me a refund or exchange. Yeah right, like I believe that. Don't trust this company!

Date of experience: December 15, 2022
North Carolina
1 review
0 helpful votes
Follow Kimberly K.
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Ordered a hat from this HORRIBLE company. They sent the wrong color & wanted me to mail it back to France. Are you kidding me? You made an error and want me to pay shipping back to France.

You are warned!

Date of experience: January 22, 2023
Slovakia
3 reviews
26 helpful votes
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I ordered from them twice. The first order was delivered but the shoes were kinda bad quality and after like month of wearing them they started squeaking every time i stepped on them. The second order was like 70$ and i didnt even get any email after i paid so i guess it wasnt even shipped. I spammed them with emails and they never replied. When i tried to contact them on instagram, they blocked me.

Date of experience: June 24, 2020
France
1 review
0 helpful votes
Follow Emilie V.
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Great customer service
December 29, 2022

I have bought a few things from boogzel and i absolutely love everything i've gotten
They have a deal going on for free express shipping if you spend more than $100, I thought I had chosen it at checkout but somehow it got swapped back to standart. I emailed them and before I ever replied to their first email, they went ahead and fixed it forme!
Great customet serviceand i have never been let down!

Date of experience: December 27, 2022
New York
1 review
3 helpful votes
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Awesome experience! Very kind and helpful! Beautiful products as well Of course, I want to recommends them for everyone without any type of hesitations!

Date of experience: May 22, 2021
Virginia
1 review
0 helpful votes
Follow Cheryl M.
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I ordered a hoodie and jeans from Boogzel Clothing and was thrilled with the quality. My order arrived in just 8 days and I couldn't be happier with my purchase.

Date of experience: March 26, 2023
California
1 review
0 helpful votes
Follow Sarah L.
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Boogzel Apparel is my favorite online store for alternative fashion. I order from this site aaall the time. The customer service is also brilliant and very welcoming.

Date of experience: September 30, 2022
Wyoming
1 review
0 helpful votes
Follow Dominick O.
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Timely delivery & very good customer support. Ordered a t-shirt last week from boogzel, it was good quality and the sizing was very accurate :)

Date of experience: April 7, 2023
Florida
1 review
0 helpful votes
Follow Bernard S.
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Wooow! I am in love, Boogzel has the coolest online shop that I've seen in a long time. They also helped me track my package

Date of experience: June 18, 2021
Ohio
1 review
2 helpful votes
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Love the products
January 27, 2023

Love the products but shipping was delayed by a week even though I paid for the faster shipping. Satisfied with it.

Date of experience: January 26, 2023

Overview

Boogzel has a rating of 2.5 stars from 50 reviews, indicating that most customers are generally dissatisfied with their purchases. Boogzel ranks 209th among Women's Clothing sites.

service
34
value
32
shipping
31
returns
28
quality
30