Bon Ton

Ordered 2 dog beds with a $50 off coupon, they cancelled my order, didn't offer an alternative and wouldn't honor my coupon on a substitute item. Toll free number to reps working out of their homes have no manager or supervisor to connect to and do not offer any solutions. My emails are being ignored also. Facebook is loaded with similar complaints. No wonder they are doing poorly. I will never ever purchase from this website/store again.

I ordered a top and when it arrived it was nothing like described. I then attempted to return it, but the email address where you are supposed to send return inquires just sent everything back 'undeliverable', I then called and left multiple messages. Finally, someone called my back at 8pm on a Friday, but did not leave a way to contact them back, so I left another message and sent two emails to the general 'contact us' address. I have been getting the run around for over two weeks and still nothing about how to actually return the item. Today, I received an email stating that my item was final sale... there was nothing stating that when I purchased it. This is ridiculous and horrible customer service.

Buyer beware: I placed an order for a king size down comforter, and was sent a microfiber twin comforter that retails for $10 in the packaging of a down comforter. Upon receiving it, I contacted their customer service and they insisted I send it back so they could exchange it for the right comforter. I did so but when they received the inferior comforter back, they said they would instead refund me and asked me to buy the down comforter again at a higher price.
I would have never sent the comforter back had they sent me the correct one, but now they want me to repurchase at a higher price for their mistake?!
I have never heard of such terrible customer service in all of my life.
If you do purchase from them- be prepared to get the wrong item, possibly even packaged in the right retail packaging. And if you do return it- be prepared to jump through hoops and fork out more money, all in an attempt to possibly get the correct item.

I purchased two pairs of shoes from Bon-Ton Feb 10 2016. The shoes were priced nicely and were delivered quickly. I have had this type of shoe before so after making sure they fit I recycled the boxes. About a week or two later one of the eyelets for the shoe strings came loose on one pair. Bon-Ton's return policy states the merchandise must be returned in the original packaging so I tried twice to contact Bon-Ton's customer service via their online customer service and never even received a response. Good prices and quick shipping DO NOT replace good customer service. If you buy form this merchant you had better hope you don't have any problems because you won't get any help from Bon-Ton! I will never use this company again.

DO NOT ORDER FROM BONTON, be forewarned

#1 no communication unless I reach out
#2 when something is communicated, it's taken back (their reps gave out wrong information twice, on the phone and via email.
#3 then a decision was made I'm not to receive the boots, nor the shipping charge I was promised refunded and I only find that out because I reached out again.

This company promised a refund of shipping, they rescinded, I have the promise in writing, and on the phone.
They don't have a manager on duty, yet that is the person who changed my order.

DO NOT ORDER FROM BONTON... find what you're looking for from another company and check their consumer affairs rating. It's worth any price difference.

I ended up wasting money and have no product to show for it.

Awful experience. Grill arrived and the box was clearly ripped open and taped back up again. Only item in the box was grill. No drip pan, instructions, etc. I called and the nice lady told me they would send out another one right away, along with a confirmation email. Never received confirmation email, sent several emails inquiring, no response from BonTon. Called today and they want me to ship back the box, told me the original customer service person didn't know what she was doing. This means a trip to the post office I dont have time for and another few weeks before I get my item. So disappointed.

Wow, I will NEVER order from these people again. I ordered a dress and it was too big so I needed one size smaller. I called their CS department and the guy told me that the label attached to the packing list is a pre-paid label. So I sent the package out and a week later it came back (guess what? It wasn't a prepaid label). So I called the CS department again and they said they would email me a pre-paid label and that I should receive it in 24 hours. Well, it never came so I had to call again and wait another 24 hours. Finally got the label, sent the package out and they received in on June 3. They still have not sent the dress. It's in stock - I've checked every week online. They can't tell me why it's not been processed - they say it takes time. I was originally told 10 days - which I think is crazy anyway for an even exchange. But as you can see, it's been 4 weeks tomorrow. Very disappointed and I've never had such a bad online shopping experience in my life.

I ordered Lancome cosmetics on line and selected gift with purchase. For gift with purchase they had three selection items, all showed as available. They send my order several days later and then notified me by e-mail that the gift item was cancelled. I called customer service and asked to send me the gift from the remaining selection. They said that they can not do that. My conversation with customer service rep and her supervisor was a week after my order, at this time all gift with purchase items were still shown as available on their website. I am very disappointed with my shopping experience on Bonton/Carson's site and will be returning the items and will never shop at those stores again.

Part 1:12/26/17
I ordered perfume set along with my free gift. My free gift was shipped first for some reason and was "delivered" but I never received any package. Sent several emails but no answer. My actually perfume supposed to arrive Friday, so we'll see...

Update: Recieved my perfume set with no free gifts. I got an email back saying they were out of stock for the free items and then another saying they weren't able to send me a free gift anymore. I will definitely NOT be purchasing anything from this site. ACTUALLY LISTEN TO THESE REVIEWS PEOPLE!