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i am hesitant to order after reading all the bad reviews about your company , please give a reason to go with ordering from you .

asked by Lowell T. on 12/10/18

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Trying to find a service for the Former Carson store now closed. I have warranty protection that was purchased and told its thru a company they used.
I placed an order for a coats. Once everything was completed the system said "order processing error". Contact credit issuing company. I tried to place the order again and again and again. Same message. The Bon Ton is taking the money out of my account but no order. Called credit card company they said it is the store. Called the store they said it's credit card company. Called customer service they refuse to remove the charges knowing no order was placed. I want my money back, how can i do it?
Awful experience. Grill arrived and the box was clearly ripped open and taped back up again. Only item in the box was grill. No drip pan, instructions, etc. I called and the nice lady told me they would send out another one right away, along with a confirmation email. Never received confirmation email, sent several emails inquiring, no response from BonTon. Called today and they want me to ship back the box, told me the original customer service person didn't know what she was doing. This means a trip to the post office I dont have time for and another few weeks before I get my item. So disappointed.
Hi Bonton, When I order from your site. My credit is always declined. I call my credit card company, they told me that they did not receive any charge from Bonton. It is like your website cannot do not recognize my card. My credit card rep did a three way call to bonton customer service. The person at bonton can not figure it out. There was no problem last year ordering. Some how this year, my good credit card was rejected every time I place an order. No one at CS can fix it even after they contact her supervisor, super said card is fine and ask me to hit place Order again but it still cannot go through. Something must be wrong with the website. What can be done to solve this problem. I use contact us on site describing the above but never heard back
HI Team, I was xurios how genuine this site is and how early shud i be expecting my order to be delievered. Thanks

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Bon Ton Questions & Answers

i am hesitant to order after reading all the bad reviews about your company , please give a reason to go with ordering from you .

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