eve a.

Ordered 2 dog beds with a $50 off coupon, they cancelled my order, didn't offer an alternative and wouldn't honor my coupon on a substitute item. Toll free number to reps working out of their homes have no manager or supervisor to connect to and do not offer any solutions. My emails are being ignored also. Facebook is loaded with similar complaints. No wonder they are doing poorly. I will never ever purchase from this website/store again.

Their returns department is terrible. They say you returned something damaged, or without tags, or too late. I never had multiple issues with any other company as I've had with avenue. Be prepared to argue with customer service about any returns you make. They do not care about the customer and I give them an F for customer service.