Bonanza

I purchased off Bonanza and my experience was good, but I had an advantage, I am an active seller on Bonanza and I am a member of the forum so I see who is active and I go to them. For the buyers I am SO SORRY that you are angry and disappointed. For the sellers... every story is different. I work hard on my booth, really really hard. I get a few sales, nothing great to shout off the roof tops., but I know that if I build it the buyers will come. Right now buyers do NOT know that I exist. I think my job is to advertise my booth, and also try to help the buyers who are angry. I want to help them have a good buying experience. I want them to come back to me again and again. I don't care if I get one sale per month, or 3 sales per week, of course I want ALL the sales every single day and with work I will. Right now, I want you the buyer to come look at my booth, and think about me. Do I have something you like? How can I help you buy form me? Email me, what will make you happy to come back to me? I am not Amazon or eBay, but it is true the customer MUST be first. One day at a time and one person at a time, I can do it. Please stay safe https://www.bonanza.com/booths/LadysClothesJewelry

All you need to do is look at the completely useless boilerplate that "Mark" copy-pastes to EVERY bad review, regardless of the content. Clearly, this "Mark" person/robot isn't even reading these complaints -- only the ratings -- as "Mark's" one-and-only ever-repeating response doesn't even apply to many issues raised here. The fact that "Mark" thinks this is an acceptable form of dealing with customers who are complaining about Bonanza's LACK of customer support should tell you everything you need to know. Their concerns about Bonanza's truly laughable customer support are not only real, but manifested here for all to see. If the "Mark" robot posts the same blurb about the BBB on this review as "Mark" has on all other low-rated reviews, then you can rest assured that no one at Bonanza.com is listening or gives a crap.

To "Mark": if you are a real person, prove it by replying to the specific issue in this post (that Bonanza doesn't even read their customer's concerns, let alone provide any kind of support). If you are not a real person, then show it by posting the same weak line about the Better Business Bureau as has been posted already to every bad review here. Make sure there is no variation in any way to your usual response if you want us to believe that you are just an algorithm.

To be honest I stumbled upon Bonanza.com quite by accident browsing for hoodies and wallets to purchase online. I had never heard of them before or known anyone who had interacted with them before, so I was flying completely in the dark, so to speak, when I first purchased from a member there. Every now and then you take a risk when purchasing online not knowing if you will ever receive the merchandise you paid for when its not directly in front of you. I took a gamble, but I have to say in all honesty, I couldn't be more pleased with the outcome. The item I purchased was a rather pricey hoodie, but being unable to locate another of its kind anywhere else I looked I rolled the dice and sent the funds to the seller. The end result was impressive to say the least. I feel it is now my honor to try and spread the word about them, as I've not seen any advertisement of there's of any kind to date, and that's a shame. If I had known about this hidden gem sooner, I would have been doing more business with them before not I assure you. The item in question took very little time to arrive considering its vast distance from where I'm located and customs enforcement. But I have to rate them with a 5 star review all around. Communication was superb, shipping was fantastic, and i would be lying if I said I found one thing to complain about with the whole experience. I urge you if you are on the fence about ordering from them, do yourself a favor and order. You won't be disappointed.

I have bought off Bonanza numerous times, mostly for Manchester United jerseys, my very first buy was a New 2014/2015 Manchester United Home #9 Falcao Long Sleeve Jersey for 35$ I thought it was too good to be true but couldn't pass up the opportunity, shipped quickly took a couple days, the jersey was New unopened with tags still on it, and the best part: IT WAS AUTHENTIC I was going nuts, great site to buy off, GGMU

I placed a purchase for 2 Adobe Acrobat XI Professional for Windows software discs from Bonanza's website. The seller was Oracle_Technologies' booth New York, NY. I did receive the discs but they were obviously bootleg copies with a fake Adobe sticker on them. And there was no authorization code included so I knew right away it was a scam. I tried contacting Oracle Technologies at least 6 times and never heard anything back. I then started contacting Bonanza and Katie G. At *******@bonanza.zendesk.com is the only way they say I can contact them. I would get endless emails saying I needed to talk to Amazon Pay about the transaction but Amazon Pay did not even have the transaction number in their system. A week after placing the order my Credit Card was compromised and I had to cancel the card because there were fraudulent charges coming onto it because of this scam. My email address was also shared with numerous vendors because I now get at least 30+ scam emails a day, mostly sex relate sites. Bonanza is a bad site with bad people operating it. Saty far away! Still no help from Bonanza and they say they do not have a phone number to contact them at so I am left with no choice but to file a complaint. The crazy thing is that Bonanza still allows the seller "Oracle technologies" to continue to sell on their site. BONANZA IS ONE BIG SCAM!

I want to get out of eBay.
They aren't always easy to get a call to you
For a couple years we've not been able to call in.
I will not go to another co. That has only online.

First and last time I ever purchase from Bonanza, the seller they had once backed now gets kicked off their site immediately after my purchase and Bonanza plays push the buck onto PayPal. No help at all trying to get this resolved they just took my money and sent me a dispute ID # for PayPal. Almost like I just purchased a dispute ID # for $227.29,
Since I don't use PayPal, and purchased this as a guest only now PayPal is making it extremely difficult to try to get my credit. Not too sure of what the outcome will be but I know of about 20 other things I would rather do with my weekend then spend alll morning trying to get a lousy 227 bucks back.
Thank god I used my Capitalone credit card because if I don't hear anything from PayPal I will just be filing a dispute with Capitalone and they don't screw around.
No matter, since Bonanza didn't even attempt any support what so ever in this matter I will never be using them again. One and done!
Just for the record I have had an issue with a seller on Amazon one time as well and received an immediate refund. I assumed all these places were the same but at least I found this out on a small purchase instead of a large purchase.
Go try anyone else instead of Bonanaza maybe you'll receive better support

When I started selling on Bonanza I opted for the Platinum plan and only had a single sale in one month (my item cheaper $3). I canceled the plan and never had more than two sales a month and today make more than 1.5 month without selling anything in Bonanza. It is very common to end a month without selling anything in Bonanza. More than two years after I started selling on Bonanza and I have more sales in eCrater. Another fact is that in Bonanza a buyer never give me a feedback and at eCrater already made several positive feedbacks.
All of my products imported from eBay to Bonanza were with the wrong value of international shipping and I had to fix one on one.
Another fact is that Bonanza promise lower fees and suggest you discount it in product prices, but if you accept promote with Bonaza's partners like Google, Bing or Nextag and make a sale through them, the rates go up much further than of the amounts levied by eBay.
Do not spend your time and efforts with Bonaza, they only are interested that you sign in expensive plans with promises to sell more.
Also do not believe that talk of "Bonanza has an A + rating with the Better Business Bureau and... bla bla bla", many eBay sellers have made good reviews for Bonanza to affect eBay and believe that future research Bonanza will lose positions.
I rarely remember the Bonanza exists because of lack of sales, but I need to remember to cancel my account there and remove my products.

If anyone has the potential to combat eBay, this will be the eCrater.

If something changes in Bonanza and I have good sales there, I'll come back here and change my feedback.

Been a seller here since last April no problems at all with over 80 sales right now, I find sitejabber a scam itself these comments are not honest I found many good sites and when I check sitejabber they always seem to be lower alot lower and not a very thing to do which makes me suspect alot of sitejabber's reviews are by rival companies or haters who don't think before writing a comment or simply just because they get a late order they assume that is the problem of the site hello Bonanza is just a platform to buy and sell it's out there to protect you but it can't stop the scammers from signing up as with any site that can't stop scammers so that shouldnt reflect on the companies reputation you should blame the sellers when you recieve something late and claims of not receiving your package at all is an obvious lie, Bonanza would ban anyone who seems like there scamming, This site needs more credit stop being selfish

I set up items on Bonanza and then ported them to eBay. The interface caused my calculated shipping options to show up in all my eBay listings as free shipping and free expedited shipping. I asked for support - there is no phone or direct option, you fill in a form and wait. Other than the autoreply saying they got my request, no response. After a week, a new autoreply saying was I happy now? New bug report. New autoreply.
After more than six weeks, still nada.
I gave up on them and filled out the online form to close my account. Nothing, not even an autoreply. Did it again, still nothing. Went to the site and found my booth and webstore still active. Closed it again, again no response.

Filed a complaint with the BBB for Seattle. They assured the BBB that a) they make no promises about support response time (not true) and b)_my account has been closed. Still no direct communication with them about closing my account.

Epilogue: Today I got a new email asking if I was satisfied with their response to my support request. There has still been no response. Good grief. Skip them. If they survive a few years (questionable) perhaps they will put business processes in place.