Blue Shield of California

They do not actually want you to ever use their insurance. They make it impossible to find out what your coverage is. Website constantly says password or id is wrong but when i hit help with password, it either doesn't send an email at all, or it sends it but by the time it arrives more than 30' later, the link has timed out and the pw reset is no longer valid. I bet that's not the case with the premium payment button though.

If you wish to have headaches, go for them!
Blueshield is really and literally awful. The only thing they can do is get their money. They do not even try to help, do not follow up, and do not care about the customers. At all!
The supervisors are always busy, and one of them even told me he did not have time to talk. Seriously?
Do not recommend their service. If you have problems connected with them, you will have to deal on your own. They are not willing to help, nor do they want to understand what is going on. They are either not listening, or not taking care at all!
Also, the agents do not even know enough to help you! Do not be surprised if they say one thing, then it turns out another agent says a completely different thing!

By far and away the worst medical insruance provider I have ever come across. The fact that they have a monopoly as the only offering for PPO insurance through Covered CA should be a crime. The only thing they are good at is taking the money out of my account for the monthly billing. They constantly deny claims in error which results in me having to spend hours with their incompetent customer support teams to try to resolve something. There should be a class action started against this company immediately for falsely impersonating a medical insurance company.

I have made several appts with mental health care providers whom either cancel night before or consider me to be too damaged to take on. Thanks guys! Way to be great therapists. Hope you aren't treated half as dismissed and rejected as i have felt trying to secure an appt. Rude. I feel for any one else who has experienced this, know it has nothing to do with you! These ppl are goofy to call themselves therapists. Found some info online. Apparently the company is called Magellan. An article written in 2015 " Blue Shield of California and Magellan: A Deceptive Arrangement " https://theinsurancemaze.com/articles/magellan/

Since the website doesn't allow me to make any real changes to the account, I'm forced to call the 800 number. I needed to change my HMO to a PPO. Of course, that option is not available under "self-service", so I have to waste my time (at work) talking to a person for over an hour instead of spending 2 seconds placing a checkmark in a box. I had to provide my birthdate to the useless automated system (Avery?) about 12 times, sit on hold for over 10 minutes repeatedly, request a transfer to another department/call back/"wait 2 minutes while I pull up your account" an unacceptable number of times. I am NOT wasting another second on the phone to cancel my account, I'm simply stopping the "Autopay".

Do not sign up for Blue Shield Medicare Supplement. Just don't. Their system is arcane and outdated. My pet insurance company works a thousand times better. The website and app are useless and if you try to talk to someone on the phone their entire phone system sounds as if you are talking to someone at the bottom of the Pacific Ocean during a heavy storm. (And I have no hearing deficit.) State your claim as clearly as you can to the first person you talk to, and they will shunt you to a series of different agents, each of whom has no idea what to do. I am currently on the phone with the fourth agent this morning, (fifth if you count the first one who hung up on me.) This is the fifth time I've called about this claim. They verify the details each time, then send me to another agent so I can explain it all again. I'm expecting the next agent in line to be the one who tells me there's no one there who can help me, and hang up on me again. (Edit: I was wrong. This is the agent who told me to resubmit the whole claim to a new address.) Oh, and just be forewarned, they will change the details of your policy with no notice to you. Please learn by my sad tale and go with another option, this is really bad.

I have been trying to cancel my policy for well over a month and they STILL HAVE NOT CANCELLED. DO NOT SIGNUP WITH THIS COMPANY BECAUSE THEY WILL TAKE ALL YOUR MONEY AND REFUSE TO CANCEL YOUR POLICY EVEN THOUGH THEY CLAIM THEY CANCELLED IT EVERY TIME YOU CALL. I JUST SPENT ANOTHER 30 MINUTES ON THE PHONE WITH THEM JUST TO GET THE RUN AROUND. THIS IS CRAZY!

I am so tired of Blue Shield, I need to getaway from them. My doctor has prescribed different weight loss medications but this crooked company continues to find ways to shut it down (den). Then they want to send a manuscript that explains why...I'm not reading all of that fluff. If I were back with Kaiser I would have these prescriptions by now. Maybe I will tell my husband let's do that...makes more sense. My BMI is dangerously high, I am paying out of pocket for stuff that is working however, what's the point of the insurance if most of the prescriptions don't get approved. Thank God I have the VA, I will soon be able to get something through their program. Just waiting for my orientation. It's sad and disgusting that we pay money for medical services that are limited and these crooks play around with your health. I'm not surprised, just frustrated and this is not the only issue I have with Blue Shield. I mean my goodness...people on Medicare/Medi-Cal whatever it is get approved like there's no tomorrow. People incarcerated get better medical here in California, they go to most of what's considered top notch hospitals...I know, I've taken them there. PPO is another option, wayyyyyy better than dealing with this budget HMO stuff. I like my doctor and the fact that they communicate with the VA is a plus...I'll have to find another way to keep that going unless I go to Kaiser.

LAST FRIDAY SEPTEMBER 29 I CALL MANY TIMES! TO BLUESHIELDS. I WAS IN SANTA ANA LOOKING THE OFFICE OF THE COMPANY BUT HAPPEND THAT IT DOES NOT EXIST! AND DAYS AGO I WENT TO GARDEN GROVE CALIFORNIA AND THERE IS A OFFICE OF ANOTHER COMPANY! SO I CALL TO BLUESHIELDS AND I SAID WHAT HAPPEND? CAN YOU TELL ME WHERE IS THE OFFICE OF THE COMPANY BECAUSE I CANT FIND IT AND THE MAN THAT ANSWER TELL ME I DONT SPEAK SPANISH SORRY SO I WAS EXPLAINED IN ENGLISH AND HE CUT THE PHONE! I CALLED MANY TIMES AND THIS MAN FINISHED THE CALL! THIS IS TERRIBLE AND THEN LAST MONDAY ( OCTOBER) I CALL AGAIN AND HE ANSWER AGAIN AND I ASK SOMETHING AND HE GAVE ME ANOTHER ANSWER AND I SAID HEY PLEASE CAN YOU TELL ME WHAT I AM ASKING? AND HE CONTINUID REPEAT ANOTHER THING OMG THIS IS THE WORST COMPANY THAT I HAD SPOKEN! THE SERVICE IS HORRIBLEEEEEEEEEE

I don't know how to spelling her name it sound like Hiry, she was very helpful, professional compasive, if I can give her a 10 stars I would.

I have a left knee which is almost bone on bone in certain areas of the knee. I tried cortisone injections - they did not work, I tried Ibuprofen and had two adverse reactions (one of my feet having severe swelling, the other of my blood pressure shooting up (I already have high blood pressure)). Then, miracle of miracles, I started using Euflexxa injections which are a gel injection administered directly into my left knee. It was truly like a miracle, took away all of my pain, kept my knee from "catching" which caused further severe pain, prevented my left knee from buckling right out from under me. While I was being given these injection, I did not even know that I had a knee problem. I was given two sets of injections - a set consists of three injections given every 6 months. When I went to get my third set after one year, without any warning, Blue Shield of CA denied me stating some bogus studies about their findings on Euflexxa. I say bogus, because I thoroughly researched Euflexxa (having been a retired Registered Nurse) and the FDA does not state what Blue Shield of CA is stating, nor does Ferring Pharmaceuticals (the actual manufacturer of Euflexxa). Also, Blue Shield's so-called studies contradict written evidence of actual documented patient experiences. To sum it up, Blue Shield of CA is stating one thing - absolutely everyone else is stating the opposite. This so-called health insurance provider is a SCAM. I really want to make as many people aware of this as I can so that, very hopefully, no one else goes through the pain and suffering (not being hardly able to walk) that Blue Shield of CA has inflicted upon me. Oh, and as a side note, I pay them $733 each and every month so that I can sit here like this.