Bluefly

Ordered a diamond ring, which was way smaller than it was looking on the pictures. I returned it and ordered a more expansive one. Same issue, way to small. Did send it back. Than the nightmare startet! I got an e-mail, telling me, I wont get a refund, because the ring was not in the box, when they recieved it, attached a picture from the emty box! They accused me, Ive stolen the ring! So I answered, that it was in the box, when I delivered it at Fedex. And this picture, just ridiculous! Who knows, if they didt take it out? Or it got stolen on the way? So they told me, that I have to file a claim against Fedex. Ha? I answered, that thats not my problem, Blufly has to do it. No answer, but they sent me back the emty box! I will take a lawyer!

Just got my box of UGGs and upon opening the package, I could tell they were fake!
Between me and my kids, I have purchase 4 pairs in the last 2 years and can easily tell the difference!
What I received is a VERY good imitation - can easily fool someone, unless they know what they are looking for. The material is an excellent man-made imitation of sheep skin. But its FABRIC.
There is no security feature/QR code.
You could tell just looking at the box and opening it that it lacked the quality of an authentic UGG product!
I didn't waste any more time investigating.
Called Bluefly right away to complain and ask for a full refund.
They, of course, started arguing with me, telling me that all their vendors sell is authentic. Asked me for pictures so their vendor can investigate.

The service rep I spoke with, although not rude, came across as rather unprofessional. When I asked to speak with a supervisor, I was told there wasn't one, he didn't know when one would be there and that even if there was, they would tell me the same thing.
I am disputing the transaction with my credit card company.
Not paying they return shipping fee, as I fund it ridiculous!

I don't like there return policy.It's hard to know your shoe size with different brands.I didn't know they charged $20 to return. Probably my last purchase from Bluefly.com

NIGHTMARE! BEWARE!
This was my first purchase with Bluefly. I bought 2 pair of AG jeans. They arrived in a week and I needed to return them. I bought them with a discount and wanted to get another size for the discount price... OMG, I wish I had Googled Bluefly reviews first. So, I called the customer service number and this woman said "No, problem, I can reorder the right size with the discount". She attempted to process the order FIVE times and EVERYTIME it charged my card. She blamed my card so we tried Paypal and the same thing happened. I was on the phone with her for 2.5 hours. It took a week and half and many phone calls to get the charge dropped from the Paypal account. The order was never processed and the "supervisor" was a glorified rep. She could do nothing to override or correct anything. At this point they offered no resolution so I simply sent the 2 pair of jeans back. 2.5 weeks after they have received the return I still have not received my refund. When I called to ask I was met with a condescending male rep who told me "Bluefly has been in business for 15 years and that everyone makes mistakes". Of course, he had "no control" over any refunds..."But don't worry, it takes 10 business days". Apparently, he can't add. I have never had a refund take weeks once it has been received. I think Blufly is an unstable "business" and probably floats its money. I filed a claim with the payee and will get my refund BUT will NEVER buy from Bluefly again. Everything about Bluefly from beginning to end is an unprofessional joke.

I have tried to order a pair of shoes THREE times from this company - one pair twice, and a separate pair once. All three times the order went through and then a week later i get an email that the item was out of stock and the order was cancelled. How, in today's day and computerized age, is a company so incompetent that they have fouled up not one, not two, but THREE orders?! I have NEVER experienced anything like this ever before with any other company. I was hoping third time was going to be a charm, but it turns out it was third strike and i'm out. And when they inform me, they give me a code for free shipping - well, all three orders had free shipping to begin with so THANKS FOR YOUR OVERWHELMING GENEROSITY.

This was my first time ordering from this company and it will be my last I placed an order received two emails with shipping and tracking so I waited 48 hours tracked my two shipments I get message saying USPS waiting package so I call blue fly they tell me the will look into and call me back nothing from them I called two days later tell them I have two orders with tracking explained the issue there reply give it a view more days until monday they stick to there scripts and seem not intrested in helping there customers locate packages they have cleared paid for, I will contact them again until they either locate my packages or I cancel and get refunded Dont buy from here if you need asap. Very slow and unsupportive yo there customers

I placed a order for A Lanvin hat the order was Flagged for Fraud it didn't go through I let the bank know that it was me they told me place it again so it would go I did I received to different orders I started a return but I wanted to know why was I being held responsible for the return charge somebody from the response team emailed me with a nasty respond we went back and forth I asked to speak with a actual person because whoever keeps emailing me needs to be retrained I also provided proof that the 1st order said it didn't go through the person was so mad that Blue fly waived the return fee they made sure I knew that also the hat came without the rags attached but since I was treated so nasty over $20.00 I'm going to pay the return fee for the order hat they can return me my money this is probably why the bank flagged it in the 1st beginning no number no nothing to speak to somebody.

I am a long time customer of Bluefly, and until now, never had a problem. Historically, I was always able to return items and to speak with a customer service rep when I had questions. Something has changed terribly with this site. There now seems to be no customer service at all. I hadn't ordered anything in many months, but ordered several dresses about a month back. Delivery of merchandise was fine, but when one of the dresses didn't fit the way I expected, I initiated a return on the same day (I had a 21 day window) and was instructed that I would get an e-mail with my return label. After a few days with no e-mail from Bluefly, I logged on and saw that there was an error in my process for return and that I needed to contact a customer service representative. Since that time, all attempts at communicating with Bluefly have been fruitless. Multiple e-mails have not been returned. And you cannot get anyone on the phone at all! I even tried calling the corporate number in New York to see if I could just get a human being, but that number doesn't seem to connect to any humans at all. What happened to this wonderful site? Did it change ownership or management? I just don't get it.

I purchased a $300 bag on Bluefly.com. I used the bag for a little over a month and the leather around one of the handles has completely torn off. I contacted customer service and they said that I can not return because I have "used" the bag and it is over 21 days. As I can not see into the future, I am not exactly sure how I could have known the bag was DEFECTIVE without actually using the bag first. Realistic? Rational thinking? Hmm... Clearly, I will not be shopping with BlueFly again - I will make my purchases at a retailer (online or brick and mortar) who will stand behind items they sell.

---- Update 6/23: This is the how they handle it: I am a supervisor with Bluefly and was given your request to speak with a supervisor. I have reached out by phone, but was unable to reach you. We are very sorry, but after review we are unable to accept a return or refund you for this item due to the time frame that has passed. Please contact the manufacturer or a repair shop for further assistance

Should you require assistance, please call Bluefly Customer Service at 1.877. BLUEFLY (*******359). If you are calling from outside the United States, please dial *******000 and press 1 to speak with Customer Service. Our FlyReps are there to serve you Monday through Friday from 8:00 a.m. to 9:00 p.m., Saturday from 10:00 a.m. to 6:00 p.m. and Sunday from 12:00 p.m. to 6:00 p.m. Eastern Standard Time.

I ordered a chair with chrome legs that bluefly had dropped shipped from the manufacture. The chair came with wood legs and the company wanted me to install two chrome legs as a solution I wanted to return the chair but Bluefly refused to allow the return. They said all sales final... even though they didn't deliver what was described and ordered. Im out $1000. Im taking this company to small claims court.
DO NOT DO BUSINESS WITH BLUEFLY. IF YOUR ORDER IS WRONG THEY WILL NOT STAND BEHIND WHAT THEY SELL YOU OR DROP SHIP TO YOU.

As everyone can see bluefly responds to this site with some disingenuous request to please email them privately... after one or two emails with a promise to have a resolution they go silent. EVERYONE BEWARE THAT THE RESPONSES YIU SEE FROM BLUEFLY IN THIS SITE MEAN NOTNING... just more unethical behavior.

THIS IS THE $#*!TIEST BUSINESS EVER! I PLACED AN ORDER ON 11-5-13 CALLED 3 TIMES BECAUSE ONLY GOT A PARTIAL ORDER, CALLED TO CANCEL THE REMAINDER OF MY ORDER 12-20-13 AS I HAD HEARD NOTHING FROM ANYONE. CONVENIENTLY THEY COULD NOT CANCELL MY ORDER BECAUSE IT WAS ALREADY SHIPPED BUT I HAD NO SHIPPING CONFIRMATION STILL DO NOT AND MY CARD GOT CHARGED. BULL$#*!! SO MUCH FOR MY CHRISTMAS GIFT. ALSO THEY HAVE HORRIBLE CUSTOMER SERVICE.

I ordered an expensive men's coat in large but it arrived XXLarge. I immediately contacted Bluefly.com and was instructed on how to return for a full refund. After following their return procedure I received an email from Jackie in Bluefly cystomer support that they were processing my refund. After a month of not receiving my refund I sent emails and letters For several weeks to their corporate office requesting they issue the refund they owed me as they do not have a number to call them direct. After being ignored for many months Dominic from Bluefly support emailed me that a few months after my return, Bluefly. Com relaunched and although they have the same online name, the relaunch eliminated their responsibility to refund past due money to customers. I informed the company that I would warn the public through social media as well as by filing a complaint with the better business bureau to ensure the public Knows that BLUEFLY.COM IS NOT A REPUTABLE COMPANY.

***Please don't buy any cashmere from bluefly.com***. I bought 10-15 pieces of Bluefly cashmeres between 1-2 years ago. This winter season, I took them out and most of cashmeres have holes on them. First of all, I thought my closet has ants to bite all my clothes, however only Bluefly's cashmeres (brand: Hayden, C3 Collection, Magaschoni, Autumn and Wyatt) has at least 2 HOLES -- BUNCCH HOLES...

I was very very upset about my cashmeres, which I spent at least $60-145 for each cashmere from Bluefly.com. At this point, I don't expect any refund, but hope other customers can see my review and DON'T spent money on Bluefly's cashmeres, otherwise you only wear one year and next winter you will have to trash them -- WASTE YOUR MONEY*************

I just got off the phone with a rep a minute ago. I received a damaged Gucci bag- scratched and worn metal- displayed online as "new" on Oct. 30, I called the SAME DAY to report it and got an email 5 days later asking if I wanted to return and I replied yes, 9 days ago they said they were going to send me the label- still haven't received it. I called at 9 am this morning, a rep told me their supervisor has it under "urgent" and I would receive it by the end of the day. Nope. Just called again and they said I would get it "later today". Based on the last incidents I HIGHLY doubt it.

From reading so many other's awful return experiences with BF, I'm terrified that I'm not even going to receive my refund once they receive the package. If that's the case, I would absolutely consider chargeback or BBB. I am extremely disappointed in your company, Bluefly. I expected a more helpful and efficient customer service from you- especially when it's dealing with an $1,800 order!

From my experience, I would advise anyone to stay away from this company.

**UPDATE: No return label. After having a rep telling me "business hours are technically till 9..." Well, its 9 now and I have received nothing from you guys. I can't believe the way these people blatantly lie and give horrible excuses. Disgusted.

These guys sell fake stuff they dont have a phone number... They say they accept returns but they dont... and they sell fake stuff once again