Martina K.

I am a long time customer of Bluefly, and until now, never had a problem. Historically, I was always able to return items and to speak with a customer service rep when I had questions. Something has changed terribly with this site. There now seems to be no customer service at all. I hadn't ordered anything in many months, but ordered several dresses about a month back. Delivery of merchandise was fine, but when one of the dresses didn't fit the way I expected, I initiated a return on the same day (I had a 21 day window) and was instructed that I would get an e-mail with my return label. After a few days with no e-mail from Bluefly, I logged on and saw that there was an error in my process for return and that I needed to contact a customer service representative. Since that time, all attempts at communicating with Bluefly have been fruitless. Multiple e-mails have not been returned. And you cannot get anyone on the phone at all! I even tried calling the corporate number in New York to see if I could just get a human being, but that number doesn't seem to connect to any humans at all. What happened to this wonderful site? Did it change ownership or management? I just don't get it.