Jen n.

I purchased a $300 bag on Bluefly.com. I used the bag for a little over a month and the leather around one of the handles has completely torn off. I contacted customer service and they said that I can not return because I have "used" the bag and it is over 21 days. As I can not see into the future, I am not exactly sure how I could have known the bag was DEFECTIVE without actually using the bag first. Realistic? Rational thinking? Hmm... Clearly, I will not be shopping with BlueFly again - I will make my purchases at a retailer (online or brick and mortar) who will stand behind items they sell.

---- Update 6/23: This is the how they handle it: I am a supervisor with Bluefly and was given your request to speak with a supervisor. I have reached out by phone, but was unable to reach you. We are very sorry, but after review we are unable to accept a return or refund you for this item due to the time frame that has passed. Please contact the manufacturer or a repair shop for further assistance

Should you require assistance, please call Bluefly Customer Service at 1.877. BLUEFLY (*******359). If you are calling from outside the United States, please dial *******000 and press 1 to speak with Customer Service. Our FlyReps are there to serve you Monday through Friday from 8:00 a.m. to 9:00 p.m., Saturday from 10:00 a.m. to 6:00 p.m. and Sunday from 12:00 p.m. to 6:00 p.m. Eastern Standard Time.