Blossom Flower DeliveryReviews 1,044

BBB should require reviews to be posted on company website. Had I seen the reviews I certainly wouldn't have ordered from these liars! So many issues! They promised delivery on Saturday then on Saturday sayid delivery for my substitute order will be delivered on Tuesday. But, I never saw or approved a substitute order! They said they didn't deliver to residences?! But allowed residences to be selected! They placed me on hold Saturday evening for 15 mins to talk to the florist about the selection they made on my behalf, knowing there were no florists working Sat after 5:00 in this area! Of course the call was "disconnected "! Ha! Never, ever, again! These phoney apologies are useless and pointless. Purchasing flowers, especially funeral spays, is such an emotional time and should be handled with care, honesty and empathy. They should be ashamed!

I went to Blossom as they advertised as same day delivery. I paid a marked-up price for the same delivery and I paid %5 extra for early delivery on the same day. Unfortunately, the delivery was done not on the same day, not on the next day but 2 days after. And the excuse was that the provider did not have fresh flowers on that day. Avoid Blossom as they do not keep their promise and they offer you %10 coupon for next order. I'll never will work with them again.

I ordered my wife a dozen rose bouquet. It was supposed to be delivered by 5. I got no call, update or email about them not being able to deliver until the next day. The best they could come up with was maybe delivered the next day by 5pm. Way too late and not even worth doing anymore. I cant believe how much they screwed things up. Highly disappointed and can not remotely recommend even a little bit. If your counting on them, dont!

No one live answers to check status. You will wait on hold only to be disconnected although they are quick to answer on the sales/ order line. Flowers did not arrive. They had wrong date to match the day. The email is a chatbot that just keeps repeating itself.

Weeks after placing the order that was to be delivered the next day, still nothing! They called a few days ago to say it had been delivered but, when I asked for proof of delivery, they said it was being assembled still. DO NOT USE THIS COMPANY!

This place called my daughter in the hospital and asked her when she wanted her flowers, Then delivered them 2 days earlier than she said, they stayed on her porch for 2 days, after I spent 27$ to have them delivered ON THE SAME DATE PLACED. NOT ONLY THAT. NOT ONE FLOWER SHE RECEIVED WAS ONE I ORDERED. CHECK OUT THE PHOTOS… They offered me 20% discount? First pict is what I should have received and on the right what she got!

Arrangement was left on the porch of person who was not home and in the hospital. The flowers were not discovered on the front for 2 weeks! The delivery instructions were to call before delivery. They say they called but didn't receive an answer (because recipient was in the hospital!)so they just left the arrangement! They did not try to call me for further instructions, did not attempt to leave with a neighbor or return the arrangement to the shop.
When I learned of the debacle I called the company who was refusing to refund the order but said they would review and call or email me; of course they did not! I called again only to speak to the same inept customer service rep that decided to not make a refund because it had been 2 weeks since the delivery. It was 2 weeks because the person is still hospitalized and the flowers were discovered 2 weeks after delivery. I was sent a photo of the arrangement by the person who discovered it on the porch; even thought it was dead and rotting in the vase it still appeared to look like a kindergartener just shoved flowers haphazardly into the vase. DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES! Will be reporting the BBB and making a complaint to the florist who used this company!

For 7 days straight my flowers were not delivered. They kept saying I needed to pay more as flower wasn't available. Same thing for a week straight. Promised me everyday "tomorrow they will be delivered" yeah well the person passed away and never got my flowers or card :( customer service was horrible and did not have any sympathy. I even expressed we didn't have much time… for a week!? Should be ashamed. I asked to speak to a supervisor they said that'll take two days, still no call been 2 weeks

Do not use them did not deliver order that was put in 3 weeks ahead of time and they did not want to refund the 80$ that was paid to them missed graduation celebration

Flowers were a week late. I had to try and find them through several attempts and emails! I was going to file a dispute with my bank, then my granddaughter told me they finally came a week later and definitely not the arrangement I paid for! Order directly from a local florist or FTD. I got this company while searching for a local florist. Never again! The worst. BBB has hundreds of complaints.

It was mothers day/ my wifes birthday and she lost her father and I spent over $150 and she never received her flowers. I put in the instructions to call before delivering and that never happened. They say I entered the wrong address and they were delivered to that address. Well I hope they enjoy them. Talking to the rep they were very rude and said this is my issue not there's. I have been using Blossom for years and now I will never use them again as a customer they made me feel worthless.

Absolutely horrible experience! Customer service was very poor you can spend over an hour just waiting on a phone, they will not answer the emails, the day of the delivery may change so be aware if you are ordering the flowers to be delivered on a same or even next day it will not be there, and on top of all if you think the flowers you are ordering will look like the picture on a website-think twice!

This company needs to be pushed out of business by not using them. I ordered a large arrangement for Mother's Day. I was given same day delivery options as well as the days following. I chose a two day delivery window since it was a holiday weekend. If that wasn't actually available, it shouldn't have been an option. The company is run on a bot. They use off shore customer service call centers, and all you can do is wait and hope that someone actually calls you back. I am still waiting. I cannot get my money refunded until someone contacts me back. This is a scam. If you use them, you are risking complete disappointment and loss.

Ordered for mothers day and I was never told or emailed the date would change- 3 days late- they said they delieved the flowers and they were not delivered and trying to charge me for them. Stay away

No flowers delivered on mother's day, no refund, no call back. Once they have your money you have to fight thru your own bank

Flowers were never delivered even though their website tracking said they were. Tried to contact them multiple ways and never could.

I paid 106 dollars. I gave the girl the item number. It was supposed to be a spring flower arrangement in a glass vase that I paid extra for the vase and paid extra for a balloon. I gave 20 dollar tip for the driver and was promised delivery the same day. It was delivered the next day. Well it was delivered u p s and u p s drivers can't accept tips. Where did the 20 dollars go? No balloon vase. They sent 5 roses in an ups box. Tried calling customer service and was thrown into a pool of others complaining. I was caller 16. Got down to caller 2 and they disconnected me. This happened 3 times with a total of 4 hours on the phone. I don't know how this place is in business! They are the worst I've ever dealt with. People stop at a gas station and pick up flowers before you use these nimrods. You'll get more for your money that way. I'm also filing a complaint with the better business bureau. And called my bank to stop the payment. They suck do not use them. The vase you see was my own and this is not even close to my order

They take your money, don't deliver flowers, don't respond to customer emails, don't give money back

I am disgusted. I ordered an expensive bouquet and the company sent a cheap, skimpy arrangement with a dead tulip hanging over the side-not what I ordered. The arrangement looks like a four year old put it together. I called customer service two times last weekend with no help, and emailed with a bot with no resolution. I want the situation rectified and what I ordered to be delivered. How could a company function at this level with so much competition and zero integrity? I would give zero stars if I could. See photo for what I ordered versus what was delivered. There was also zero notification the flowers were delivered. Further, the recipient was embarrassed to tell me how bad the bouquet was and it was her birthday.

I ordered flowers for same day delivery for a friend who had just had knee surgery. I got an email that evening it was delayed and would be delivered the next day with no offer of refund or credit for delivery/handling fee. My friend received them today and they look NOTHING like what I ordered! I could have picked up something at the local grocery store that looked better for $20 than the almost $90 I spent. Worst flower delivery experience I've ever had. See photos for what I ordered versus what was delivered