Blossom Flower Delivery

Sent a plant for a funeral. $77 for a plant. They couldn't find the funeral home (!), so order was delayed by a day. Plant I requested wasn't available, so they sent a Peace Lily, which I didn't want, and informed me of the switch AFTER the funeral. Trying to get resolution to this is a joke. Next step is disputing the charge directly with Visa. Call local to find people who know what they are doing!

Ordered $160 bouquet and it was left on a side walk by the them and the recipient never got the bouquet. I had notes to walk it in to the building. And i didn't even request a refund I just wanted them to resend a bouquet. They refused to do that and refused to do a refund. Highly disappointed

I understand mistakes are bound to happen during the busiest business time of the year, but my experience after showed me that everything I experienced was not an issue of an overrun business. Everything I experienced was an issue of a business run terribly.

The NUMBER ONE thing to keep in mind is that their delivery service sends orders to OTHER flower shops. They may promise a list of products but the only thing they can promise is whatever your local flower shop will have.

Then there are two options; you can either allow them to steal money from you and carelessly give you the wrong order late after ordering or you can muster through the worst customer service on the planet. Their customer service messaging system is completely run by AI chatbots that will not direct you anywhere. And if you're like me and you're given a confirmation number that is nonapplicable to the resources on the website, you will never be able to find your flowers until you talk to a human. None of the AI chatbots understand that number.

In person, the process involves waiting for a long time to recieve help in customer service. They promise that they will call you back if you press a number and when you do, they likely forget. Or after the busiest season for the business, they will call you but you likely won't go through on the line until they call you on another number. But you could wait for hours like I did and stumble upon a number that will hang up on you immediately.

While speaking to a person finally allowed me to fix my order, it only happened after I left multiple voicemails to the company pleading for them to call me on another phone number. And now because of the few calls I picked up from Blossom, I now receive more scam calls.

Truthfully Blossom and Flowers in 4 Hours (the company that I ordered from that used Blossom) need to decide how to communicate to customers. Because if they continue promising flowers you may never recieve and they continue to maintain a resource support system that doesn't work, you're better off walking to your local flower shop and using the leftover 40 dollars for other things.

I pay extra to be delivered before 1pm for my daughter's birthday and they didnt and didnt call or let me know the delivery was late. Terrible customer service.

DO NOT ORDER FROM THESE SCAMMERS! I placed an order on 1/13/25, to be delivered to a funeral home on 1/14/25, for a funeral on 1/15/25. The order was never delivered and I didn't get a confirmation email! Tried several times over two days and could never get through! I had to dispute this with my credit card company. SHAME on people who rob and steal from others!

They are scammers every time I've ordered it's never on time usually following day but they guarantee that it will be there on time just to get your order then they will call you when it's late and apologize and ask if they can deliver it the following day when the occasion is already over but too late to call another company then tell you it's going to take 2 weeks to refund your money but they take it from your card in 2 minutes stay away from this company if you don't want your occasion ruined they are lying scammers

I ordered a funeral spray for the visitation/funeral service of a very close friend's father. The spray was not delivered, and I only learned of such after the fact. They blamed it on supplies even though I ordered the spray one week ahead. They offered to deliver it to the family after the visitation/funeral service which was insulting as it was a spray for the service and not something you deliver to someone's house. I've requested a full refund but have yet to receive confirmation. Horrible service and company. Do not use!

I had a terrible experience with Blossom Flower Delivery that completely ruined my anniversary. I ordered a special bouquet to surprise my partner, and it didn't arrive. I tried reaching out to their customer service, but the response was slow and unhelpful. I explained my situation, but they didn't seem to care about my concerns. In the end, I felt completely disregarded. After several frustrating attempts to resolve the issue, I had to stop payment on my credit card. It was disappointing to go through so much hassle, especially for an anniversary. Overall, my experience with Blossom Flower Delivery was very disappointing. I wouldn't recommend them if you're looking for a reliable service, especially for important occasions. Save yourself the stress and choose another florist.

I'm not too sure where to start? The late delivery, the customer service, the dead flowers they delivered. The customer service is mostly AI and the people that email you or call you are plain stupid. Good luck getting someone on the phone, their calls are flagged as spam and you will wait forever on hold for the next agent. Once I got the agent I got hung up on every SINGLE time. The delivery was late which they blamed on bad weather, it was perfectly fine. They then decided to deliver them AFTER 9 PM! Woke my kids up and then to my Suprise, they were the most terrible flowers I have ever seen. It was totally embarrassing sending those to someone and the company should be embarrassed. YOU SHOULD USE THEM IF YOU WANT TO WASTE $100 DOLLARS ON FLOWERS AND HAVE THE WORST EXPERIENCE EVER. THEY DO NOT BACK THEIR PRODUCTS AT ALL AND THEY ACKNOWLEDGED THE FLOWERS WERE HORRIBLE BUT STILL WILL NOT AND DID NOT FIX THE PROBLEM.

This website will keep your credit card information after confirmation of a cancellation and refund. They will go back days later and charge your card $200 and ship a few flowers in a box AFTER cancellation! They don't answer the customer service number. They lie! I filed a police report and complaint with FTC. My credit card company did refund me but I had to cancel my credit card and get a new CC because this site kept making charges to my credit card! See the attached verified cancellation, yet they went back days later and charged anyway!

Never delivered product, ruined my anniversary, fabricated delivery information, and never refunded my money back.

DO NOT ORDER FROM THEM! If I was able to give negative stars I would! I ordered my flowers for my wife a week ahead of time and gave them 4 numbers to call just in case they get lost or have vehicle issues. Well, they didn't call, email, text or anything of course they never showed. I called their customer service line and stayed on there for at least an hour trying to figure out why they didn't deliver the flowers. They tell me it was delayed, and I said why didn't they call, oh we did sir. No you didn't my wife's work has 5 people who answer the phones. Then they promised me they would deliver them today at my home since they messed up. I get a phone call today saying they need more money to deliver to my house. HELL NO, then they are trying to substitute some of the flowers with other ones... Not sure how this company stays in business! DO NOT... I REPEAT DO NOT USE THEM UNLESS YOU LIKE WAITING DAYS AFTER ITS SUPPOSED TO BE DELIVERED.

Flowers ordered for Dec 21, delay, delay... Delivered on Dec 24 half dead and moldy inside.
Beleive they take web orders, and a major portion of the price, then farm out to a real florist in the delivery area.

I sent flowers to my sister for Christmas. They were knocked over in the rain left on her front porch. I wrote to report, and got nowhere. I was on hold for over an hour trying to get help. The most they could refund me was 20%. The flowers were a complete mess! I've never had this issue with any other company.

I ordered flowers for my wife's birthday on 10/15. On 10/21 (the day they were supposed to be delivered) I received an email asking for an additional $12 which I paid, and postponing the delivery until 10/22, my wife's birthday. Then on 10/22 at 3:51 pm I received and email asking for an additional $25. DOES THIS SOUND LIKE SOME KIND OF SCAM OR WHAT?

Wish I would have seen these reviews prior to placing my order of a sympathy wreath for the funeral of my best friend's mother. I was charged and NOTHING was sent. The shop staff is difficult to reach and completely indifferent to their own blunder. I am still waiting for my refund. I am absolutely furious after they offered to send a funeral wreath to the family this week, days AFTER the event. This isn't like they missed a "Have a Great Day" bouquet, they failed where time is of the essence. They don't even deserve the one star I gave them, but unable to rate less. DO NOT do business with Blossom Flower Delivery.

I ordered a beautiful bouquet and it cost me $87.00 with the Groupon. First pic is what I ordered and 2nd what was delivered. The did not rectify this.

Charged my credit card before I had a chance to see that they said the arrangement was sent to Puerto Vallarta, Michigan. Where the hell is Puerto Vallarta Michigan. Tried to call them because the on line chat is useless. They left me on hold for over an hour. Never did talk to anyone. Then I tried to email them but the email address is not legit. The on line chat told me that I needed an ID number to check into it. They never sent an email with an ID number. I warn you, STAY AWAY.

If I could leave a zero star review, I would. I ordered flowers for my granddaughter. They were delivered 30 hours late and looked like something that I could have picked up at a local gas station. I tried to cancel the order when they were 25 hours late. I was told that I could not cancel. We tried to decline the delivery, but the driver handed them to my grandson, turned and ran back to their vehicle and left. No address on the card to be able to return the product. Customer service was horrible! Do NOT waste your money on this company! What was delivered was definitely not a $96 bouquet!