Block Of Gear Reviews Summary
Block Of Gear has a rating of 3.3 stars from 844 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Block Of Gear most frequently mention king size, long time and light weight. Block Of Gear ranks 1st among Bedding sites.
Can not believe that two days before xmas the WRONG item was delivered. I ordered a grandmother to granddaughter with unicorns one as a xmas present and I received one about the BEACH! Ordered this first week of November! I want a FULL refund now!
I ordered this blanket for my grand-daughter as a xmas gift early November and I still don't have it! E-mailed them multiple times and they keep telling me they will contact the shipper! I don't have a tracking number nor do I know where it's shipping from. Extremely frustrated at this point. I feel like nothings being done to rectify this situation and xmas is next week! HELP!
Order 2 personalized blankets on Nov 15. Plenty of time before holidays. Received both on Dec 5. Company made an error and printed same name on both. Contacted them and they said they would reprint. As of today Dec 22, package is still in China. This was their mistake they promised to make good in it but didn't have the decency to overnight package to me since it was their mistake so I would have it for Christmas. Now 3 days before Christmas I have to find another gift to open Christmas morning. I have no issues with purchasing from another country if I like the item but waiting weeks for items to arrive is ridiculous. If you are going to sell all over the world than get better shipping methods. Also this was Block Gears mistake and should have been rectify so I would have it in time for Christmas especially when it was orders 45 days before I needed it. Very disappointed. Alice in customer service was very nice but not happy with outcome and that I need to go shopping 3 days before Christmas.
Dear Cheryl, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. We are working hard with our factory and carriers to reduce shipping delays. Please provide us with your order number here in Inbox. We would love to make things right if you give us another chance.
I ordered my blanket over a month ago. Received a text message saying that it was being sent a month ago. Never received a tracking number. I've called the number no one answered. I've sent emails, no one has responded. I've paid for a product upfront that was a Christmas gift and Christmas is in three days so now I'm left with out their gift.
I place my order on 11/3/20, I received 1 of the three items on 12/3/20, the blanket is nice but not worth $69.95. The other two have not been received as of 12/22/20, these were to be Christmas gifts. As of 12/22/20 shipping still says it is in Maumee, Ohio since 12/9/20 damaged and reported to sender. Still have not heard from Block Gear (Alice) on what is going on. All I want now is a refund of the 2 items I have not received yet. B Wands
For one, delivery took over a month and the product did not resemble the same colors. I was not too happy, but I will accept. Done with this order.
Dear Anna, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. We are working hard with our factory and carriers to reduce shipping delays. Please provide us with your order number here in Inbox. We would love to make things right if you give us another chance.
The Quality of the product is good. Great Gift for my daughter. She loves it The wording has great meaning and comfort.
Dear Karen, thanks alot for your wonderful review. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. It’s so great that you love it. Please provide us with your email address or order number via support@blockofgear.com or this Inbox here so we can send you the discount coupon.
Thank you so much for you're time an help from start to finish an the shipping hope you have a good holiday and we will be buying more from you in the future.
Dear William, It was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us. I'm glad you felt happy. Please provide us with your email address or order number via support@blockofgear.com or this Inbox here so we can send you the discount coupon.
I purchased the quilt as a source of inspiration for my daughter when she's in need and I'm not there. The phrases are ones that I use and let's remind it for her that I'm with her at all times. The variety is wonderful and the quality is great. My only disappointment was the background color was a much paler shade than was depicted. Other than that I would purchase again.
Dear Dahlia, Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. We’re so sorry that your experience with us fell short of expectations. Please provide us with your email address or order number via support@blockofgear.com or Inbox here. We would love to make things right if you give us another chance.
The blanket is definitely NOT a quilt. Please stop calling them quilts! They are printed fabric with lines sewn on top and the thinnest sliver of stuffing inside. Definitely not keeping you warm at night but if you just want what's printed on them, great. The quality of the print is fine. My mom purchased 2 for my kids and when we finally received them (good luck tracking these badboys as they are from China) I was appalled at the amount of money she paid for them.
Dear Amanda, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. We are working hard with our factory to reduce mistakes on quality checks and improve our processing plan day by day. Please provide us with your email address or order number in Inbox here or via support@blockofgear.com We would love to make things right if you give us another chance.
I Would love to write a review but I haven't received it yet. I'm Still waiting. Would love some feedback on this.
Dear Mary, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. We are working hard with our factory and carriers to reduce shipping delays. Please provide us with your order number here in Inbox. We would love to make things right if you give us another chance.
I had a hard time ordering my Queen sized quilt. Took about 4 messages back and forth to get the 2 names I wanted on it and then it was not really confirmed that I had been successful. Customer service doesn't seem to have real people behind it. When I received it I was not really impressed with the weight of the product but I'm a guy, what do I know? Regardless, I ordered Queen sized and the quilt just fits on the top of a queen sized bed. There is nothing hanging over at all. As a top cover that would not be acceptable. Would I recommend this to a friend? No.
Dear Margaret, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. We are working hard with our factory to reduce mistakes on quality checks and improve our processing plan day by day. Please provide us with your email address or order number in Inbox here or via support@blockofgear.com We would love to make things right if you give us another chance.
I made an order revision within less than 5 minutes of my original order. Very poor and unreliable customer service. The wrong item was sent to me in spite me being told it was corrected. I notified the company and the order has still gone uncorrected. It has been weeks amid this confusion and lots of money lost. No consistent contact from the company. Beyond frustrating; and I feel robbed!
I ordered a Queen size quilt, within the hour I changed it to King and they sent a bill for the difference which I immediately paid. They sent me the Queen. I've been back & forth with them, they wanted the measurements so I measured the quilt and sent it to them. It's Christmas and I have not received my King size quilt. They have really given me the run around. Very disappointed in my experience with them. Dianna B
I ordered and never received but I was charged on my credit card. When I asked where my order was they gave me tracking number but USPS said that was not a valid number for them. I have requested information from you and you promised to get right on it. I believe I will talk to credit card company to see if they will giave me my money back. Never order from here again.
The Quilt is beautiful, but it took almost 2 months to receive, and I almost did not receive in time for Christmas.
Dear Mary, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. We are working hard with our factory and carriers to reduce shipping delays. Please provide us with your order number here in Inbox. We would love to make things right if you give us another chance.
I half to give 5 stars to this company I have lukiema and I wanted something for my 2 daughters 2 grand daughters and grandson husband sister and father I received 6 of the seven right away and I can tell you I was very impressed with each one I opened this will be something for each one to treasure when I go home I think they will be very satisfied with them im excited to see each ones face when they unwrap them Christmas eve thank you so much for the special something from me to them to treasure from me I appreciate it so much have a merry Christmas and a blessed new year
Dear Amy, It was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us. I'm glad you felt happy. We hope to give you better service in the future. Please provide us with your email address or order number via support@blockofgear.com or Inbox here, so we can send you the discount coupon.
The product was thin and poor quality. I emailed Block of Gear expressing my dismay and asking for how to return and get a refund. Never got a response. Would NOT recommend!
Wish I could say I should have received my product, but it still has no arrived,, I got concerned 3 weeks ago, and when I spoke to Alice in Support, she said not to worry, it had been shipped,, if I had known the product was coming from out of the country I would have never ordered it, because it shipped on Nov 22nd they say, well it sure will not be here for Christmas, if it gets here at all. Not a company I will ever use again
Dear Lawrence, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. We are working hard with our factory and carriers to reduce shipping delays. Please provide us with your order number here in Inbox. We would love to make things right if you give us another chance.
I'm never received my order. I'm very disappointed cause that was for my Grandsons birthday gift. It's beautiful but sad I never got it
Dear Connie, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. We are working hard with our factory and carriers to reduce shipping delays. Please provide us with your order number here in Inbox or via support@blockofgear.com, so we can review the case and give you an update asap. We would love to make things right if you give us another chance.
I am not sure what my product looks like, because I am yet to receive it. It was allegedly shipped on November 20th, it is Dec 21st and the quilt has yet to arrive. Maybe
Make sure you order with a few months to spare! Unfortunately this was a gift for someone
Dear Brandy, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. We are working hard with our factory and carriers to reduce shipping delays. Please provide us with your order number here in Inbox or via support@blockofgear.com, so we can review the case and give you an update asap. We would love to make things right if you give us another chance.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Susan, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. We are working hard with our factory to reduce mistakes on quality checks and improve our processing plan day by day. Please provide us with your email address or order number in Inbox here or via support@blockofgear.com We would love to make things right if you give us another chance.