Block Of Gear Reviews Summary
Block Of Gear has a rating of 3.3 stars from 844 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Block Of Gear most frequently mention king size, long time and light weight. Block Of Gear ranks 1st among Bedding sites.
I really looked forward towards this quilt as a gift. I found the colors to be a lot less vibrant than what was posted. Secondly, I expected a quilt, instead, altho one could call it a quilt, it was printed pictures on material and there is padding in between the 2 layers of outter material and all stitched together, but a quilt? No. The worst experience was the inability to reach out to customer service. There is no phone number, there is no email, I was only able to log concerns by threats via their Facebook Messenger. Only when I started a complain via my credit card did I get any contact by whoever is running the site. Even then, when I was contacted by them, they kept sending me the same request each time to provide purchase info before they would talk with me via email but nothing getting resolved. They provided shipping tracking but that number to track provided no information and despite my asking multiple times, nothing. It took almost 4 weeks to get the item. I would prefer to return it but there is no way to do so. That's why I will never buy via Facebook sites again. All in all, disappointing product and service. Addition, even when trying to post this review, it would not let me sign in via Facebook ( said it could not) but I had to provided my email.
I purchased a quilt for my husband and he loves it. It is woodsy and more masculine, but has words that touched his heart.
Thanks, Block of Gear!
Dear Patricia, It was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us. I'm glad you felt happy. We hope to give you better service in the future.
Would not allow return on a quilt. Another company without customer service. Will not deal with them ever again.
Dear Royal, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. Please provide us with your email address or order number via support@blockofgear.com or Inbox here. We would love to make things right if you give us another chance.
I bought this Red Truck bedding set for my wife as an early Xmas present and she loves it! Thank you and I hope to order another set for another season
Dear Jim, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to support@blockofgear.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
The quilt was beautiful, but a little bit more like a wall hanging weight than a quilt. Expected it to be heavier for the price.
Dear June, Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. We’re so sorry that your experience with us fell short of expectations. Please provide us with your email address or order number via support@blockofgear.com or Inbox here. We would love to make things right if you give us another chance.
This light weight quilt was just as beautiful as it looks in the photos on the site. I bought this as a gift for my 15 year old daughter and she loved it. It's a gift that can be passed down from generation to generation. I also personalized it with her name and the script is beautiful. Thank you!
Dear Shonta, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Please check your email to get a discount code from us.
So thanks for your kind words and we look forward to seeing you again
Ordered a dachshund quilt for my wife for Christmas. Order was placed 22 Nov 2020. It is now 1 Jan 2021, still have not received my order. Got a lame email from them blaming the chinese communist virus. Really? Nov 22 until 1 Jan, and they want to blame shipping on a virus? I will put Block of Gear on my DO NOT USE list, and paste it on Facebook and every other site and blog I am familiar with. Also will make a point of sending my negative review to Amazon and all my friends and ask them to post to all their friends. Yes, i am pissed, in a big way. This is a rip-off company!
Email Subject
My order is defective or missing
Order number
************** PAYPAL *BLKGEAR PAYPAL *BLKGEAR *******733 CA US
Dear CHARLES, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. We are working hard with our factory and carriers to reduce shipping delays. Please provide us with your order number here in Inbox. We would love to make things right if you give us another chance.
Considering the holidays, my order arrived in a timely manner. The recipients were extremely happy with the quality. I'll be ordering from them again.
DearJeremy, thanks alot for your wonderful review. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. It’s so great that you love it. Please provide us with your email address or order number via support@blockofgear.com or this Inbox here so we can send you the discount coupon.
Buyer beware. This product looked great on Facebook not so much in reality. Very flimsy. Not worth it.
Dear Mark, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. We are working hard with our factory and carriers to reduce shipping delays and improve our processing plan day by day. Please provide us a photo of the item you got via support@blockofgear.com. We would love to make things right if you give us another chance.
I absolutely love this top. It's just the right thickness to keep us warm on cooler nights. I smile every time I see it because it nails the dachshund attitudes that we have seen in our babies. The quality is phenomenal. The only downside was when it was shipped I had no way to track it to know when it would be delivered.
Dear Patricia, thanks alot for your review. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. It’s so great that you love the item. Please provide us with your email address or order number via support@blockofgear.com or this Inbox here so we can send you the discount coupon.
I give a rating of 3 because
#1. The quilts were beautiful. Bright colored, well made and my grandsons loved them.
#2 The customer service was the worst I've ever experienced. Alice did not answer my emails in a timely fashion, actually mostly ignored them. And there is no phone number to contact.
#3 Shipping was absolutely unacceptable. I ordered these quilts on Nov 16th. Received one on Christmas eve. Received the second one on Dec 30th,
#4 They were shipped from China. The company is in the USA but obviously outsource some of their work to China. I will not order from them again because I will NOT support business from China!
Dear Carol, thanks so much for sharing your feedback. We’re sorry your experience didn’t match your expectations. We are working hard with our factory and carriers to reduce shipping delays and improve our processing plan day by day. Please provide us with your email address or order number via support@blockofgear.com. We would love to make things right if you give us another chance.
I never received a tracking order number but I'm pretty sure that what I received was a very small, black fleece blanket that was NOT WHAT I ORDERED. I have tried and tried and TRIED to reach out to these guys and never received a response. I'm HIGHLY DISAPPOINTED THAT I WASTED MONEY on something I really wanted!
Dear Michelle, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. We are working hard with our factory and carriers to reduce shipping delays and improve our processing plan day by day. Please provide us a photo of the item you got via support@blockofgear.com. We would love to make things right if you give us another chance.
First, I would like to thank your company for that great idea for the blanket. My daughter whose is 38 years old, loved her blanket.
Dear Berlinda, thanks alot for your wonderful review. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. It’s so great that you love it. Please provide us with your email address or order number via support@blockofgear.com or this Inbox here so we can send you the discount coupon.
I recieved only 3 if the 5 blankets that I purchased. I purchased all of the blanket in November and I'm still waiting on my son and nephew King size blankets. It is now 12/30/2020. I'm very disappointed that I could not give them these blankets for Christmas, but I would like some sort of tracking number or something or wise i will have to reverse the charges.
Dear Rebecca, thanks so much for sharing your feedback. We’re sorry your experience didn’t match your expectations. We are working hard with our factory and carriers to reduce shipping delays. Please provide us with your email address or order number via support@blockofgear.com. We would love to make things right if you give us another chance.
Everyone loved the blankets when they saw them. They are very comfortable and look awesome on everything!
Dear Melanie, thanks alot for your nice review. We are working hard with our factory and carriers to reduce shipping delays. It’s so great that you love the item. Please provide us with your email address or order number via support@blockofgear.com or this Inbox here so we can send you the discount coupon.
This company in my opinion was difficult from the beginning. They use a Texas address so I mistakenly assumed it was US based. The product turns out is put together in China and shipped from there after you order. They issued a shipping number that turned out to be no good and took the money for the order. When I inquired I got evasive answers and only by digging found out it was shipping from China. I sent three emails to cancel before they turned over to shipping and they responded with formula responses and ignored my request for a refund. They product was finally delivered and wasn't the same as on the web site. The color of the background was very different and hideous looking. I will never use this company again/
I ordered a personalized blanket quilt for my son for Christmas. I ordered in advance. Tracking shows it has been in Orlando since December 9th. I reached out to get help. Got a reasonably timed reply. Second time I asked for a replacement to get to me in time for the holiday. Next reply I got was after Christmas. Not sure if I'll make another purchase.
Dear Teri, thanks so much for sharing your feedback. We’re sorry your experience didn’t match your expectations. We are working hard with our factory and carriers to reduce shipping delays. Please provide us with your email address or order number at the Inbox here. We would love to make things right if you give us another chance.
The product itself was good BUT the delivery time of the product was VERY BAD! It took almost 2 months to receive my order. That is way to long. I will not be purchasing from you again.
Dear Brian, thanks so much for sharing your feedback. We’re sorry your experience didn’t match your expectations. We are working hard with our factory and carriers to reduce shipping delays. Please provide us with your email address or order number at the Inbox here. We would love to make things right if you give us another chance.
I ordered a blanket for my granddaughter. It is magnificent. She absolutely loves it. I am very impressed by the quality of the blanket. I would love to see blankets that are fleece lined. It took a long time to get to me, but it was definitely worth the wait!
Dear Bobbie, thanks alot for your wonderful review. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. It’s so great that you love it. Please provide us with your email address or order number via support@blockofgear.com or this Inbox here so we can send you the discount coupon.
The quilt is beautiful but a queen size is too small for a queen size bed. It also took forever to get here and could not track. When asking for help on when to expect they referred you back to the tracking number and I couldn't get any information from it.
Dear Jean, thanks so much for sharing your feedback. We’re sorry your experience didn’t match your expectations. We are working hard with our factory to reduce mistakes on quality checks and improve our processing plan day by day. Please provide us with your email address or order number at the Inbox here. We would love to make things right if you give us another chance.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Olga, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. Please provide us with your email address or order number via support@blockofgear.com or Inbox here. We would love to make things right if you give us another chance.