From the business
Shop hundreds of quality knives from top brands that include Spyderco and Benchmade. Free shipping on orders over $99!
BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
This summary is generated by AI, based on text from customer reviews
I emailed for a price on a knife and received a response soon after. Excellent customer service as always!
Blade HQ has always a great selection and service and delivery are excellent as well as pricing. I've been a customer for years
Hi Gregory! Thanks for leaving a review and thank you for your loyalty to Blade HQ!
~Lisa
Blade HQ is a great blade merchant, and are highly recommended.
Hey Jeff! Thanks for the great review!
~Lisa
I called about an order, to check on shipping and see if I could add a few items. Hannah was very helpful, also very friendly. She gave me information about the products I added and info on another knife I've been interested in. She's awesome! I've just recently become a Blade HQ customer and I'm very happy with the service I've received.
Hi Britt! Thanks for leaving a review and sharing your experience with Hannah! She is awesome!
~Lisa
Order arrived very quickly. High quality knives at very low prices. Had a small problem with one of the knives, but customer service is sending a new one with no questions asked. Will definitely order from this company again.
Hello Debbie! Thanks for taking time to leave a review! Glad to hear our customer service took care of you!
~Lisa
I had a small issue with an order I received and it was resolved beyond my expectation and I ended up buying another knife. Thank you Dallas
Hi Cy! Dallas is a great agent and provides excellent customer service! I will share this with her!
~Lisa
I had an issue with an old CC still trying to charge things and i got on with help and we worked it out!
Hey Chris! Thanks for the review! Happy to hear you received the help you needed!
~Lisa
My review is based on a question I sent them if they were getting in a specific knife that is impossible to find because they sell out in minutes. They did respond two days later and ironically right after the knife I was asking about came in and sold out. I have purchased here before never an issue with anything I purchased. Honestly at the point I got a response I would have preferred not to get a response at all.
Hi Greg, I am so sorry to hear your response was delayed. It is a busy time and our agents are busy with calls and cannot get to the emails promptly. Thanks for your honest review! ~Tiffany
Never called your business before, on hold a little longer than I wanted but I was patient. Then I got this lady "Jen" who was the nicest person I think I've ever talked too. Very helpful, your business needs many more like her. I hung up phone with a smike on my face thanks to her. Great job.
Hi Wayne, Jen is very kind and treats all customers kindly, she is great! Thank you for the review! ~Tiffany
I attempted to buy some knives from BladeHQ, and during the checkout process was informed that one particular knife could not be shipped to my country. There seemed to be no apparent reason for this, as the knife is perfectly legal in my country, and there do not seem to be any trade restrictions or other reasons, according to my research.
I put the question to BladeHQ customer service, and a day or two later received a response that was either copied straight from a script, or was entirely handled by a Bot. It essentially explained back to me what I had already stated in my email, giving no further explanation or opportunity for interaction. My case was enclosed, and I was asked to provide feedback - so here I am.
I consider all this quite poor customer service. I have given a two star rating; one in respect of my previous good experiences with BladeHQ, and one for actually answering the email in a timely manner.
I hope this helps you to improve.
Hi Steven! Thank you for providing honest feedback. I will be happy to look further into your issue if you will send an email with ATTN LISA in the subject line.
~Lisa
Question on an order was answered and shipped. It's not my first order and certainly not my last. Thank You Blade HQ Team!
Ordered a knife for my Husband for Christmas on Monday & it delivered on Wednesday. Could not be happier. Thanks, Blade HQ
Hi DM! Thanks for taking time to leave a review! Glad to hear that you are happy with your service!
~Lisa
I had an order that was lost by USPS. The rep verified the USPS tracking information, inventory, and reprocessed the order while I was on the phone. No hassles at all.
Hello David! Thank you for leaving a review! Glad to hear our agent resolved your issue promptly!
~Lisa
I made an order on a knife and was getting concerned when I didn't receive any emails about the item being shipped out. Little did I know that the item was a brand new product that didn't drop yet. This was all explained in a email from Customer Service Tech Mr. Dallas M. This man explained it all in detail and was prompt to answer my email. Very helpful and thank you Mr. Dallas
Hello Jack! Happy that Dallas explained it to you. Thank you for the review, we appreciate it! ~Tiffany
Messed up when ordering and wasn't logged into my account and Hannah helped me out immensely!
Hello David. Happy to hear Hannah helped you out with this. Thank you for taking the time to leave a review. ~Tiffany
Called to get the delivery date of my order and the agent I spoke to was very nice and helpful.
I got a bit antsy after my knife didn't arrive in a week, wrote to customer service, they got on it and found out it was in my po box that day. I jumped the gun, busy Christmas at the post office I reckon, thank you for your kind response!
Hi Brandon! Thanks for leaving us a review! Glad to hear our customer service was prompt and that your package was waiting!
~Lisa
10/10 overall experience. I would recommend BladeHQ to anyone and everyone.
Hi Mitch! Thank you for the great review! We sure do appreciate that!
~Lisa
I called to get the expected delivery date. I used the order confirm number. The attendant promptly looked it up and gave me the date. She was very helping, polite and courteous.
Hello Renee! Thank you for leaving a review! Happy to hear you received prompt, courteous service!
~Lisa
Answered all my questions thoroughly. Explained what I was confused about.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Rob, happy to hear you got a fast response! Thank you for taking the time to leave us a review, we appreciate it. ~Tiffany