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BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
This summary is generated by AI, based on text from customer reviews
They are extremely slow. I ordered a knife at midnight last friday. They didnt ship my package till the following monday. And i paid for the fastest shipping they offered. And my knife still isnt here. Now i gottavgo out of town and a 200 dollar knife will be sitting in the mail for the next 8 days. Thanks but ill never buy from them them again
This has to be one of the greatest sites in the knife world! Excellent customer service, knowledgeable sales staff, perfect return policy and follow through, I now always go there before I buy a knife to check prices etc and often end up buying from them.
Answer: Hi. All restrictions are built into our checkout process. If you are able to successfully check out, we will ship it. :) Unfortunately, if you can't checkout, then that means that we will not be able to ship it :(
Answer: Not easy, contacted customer service had no response in 2 business days.
Answer: Hello! Give us a call or an email with your order number and we can check on getting a return initiated for you! Let me know if you have any other questions! :)
Answer: I wouldn't order from them at all. They lied to me about fulfilling an order.