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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
This summary is generated by AI, based on text from customer reviews
I had ordered items with priority shipping and items were not shipped til five days later that's bad customer service
No response for days, no one knows where my order is and I paid hundreds of dollars for terrible service
Hi Stan! Thank you for your feedback. I will be happy to look into your issue if you will send an email with ATTN LISA in the subject line along with your order details.
~Lisa
Great company, customer service, and products. I recommend BladeHQ to any cutlery fan.
Hey Alexander! Thanks for the great review and recommendation! We appreciate that!
~Lisa
The personnel at bladeHQ obviously care about their customers. They responded quickly, in friendly helpful dialogue, and issue was resolved. I'll be a lifelong customer.
Fed ex lost/stole an order and Brooke told me to call back on Tuesday for a replacement order! Blade hq takes care of their customers!
Hey Christopher! Thank you for the review of your experience with Brooke! She takes great care of our customers!
~Lisa
Was disappointed to find that even though I had switched shipping to expedited air on latest shipment, and it was fully confirmed over the phone by your rep, it didn't get done and now shipment is going via you very slow method.
I've been a customer of Blade HQ for years because of the quality of their offerings. Their prices are competitive and website is easy to navigate and find what I'm looking for. Recently, I'd placed an order that was going to arrive the week before Christmas. However, the shipping company delivered the package to the wrong address. I was unable to get any resolution with the shipping company but Blade HQ came through for me. Sweet Melissa assisted in finding similar knives (the ones I originally ordered were now out of stock) and shipped them next day to assure I would have them in time for Christmas. Thank you Melissa!
Hi Marc! Thank you for the review! Happy to hear that Melissa was able to offer a resolution to your issue! I will share your kind words with her!
~Lisa
I placed an order for my son's Christmas gift on 12/17. My order status remains unchanged. I have ordered before & you shipped within 24 hours. Despite the rep saying she would expedite the shipping today, it remains unshipped. Your company has serious fulfillment issues and I will never order from you again.This is unacceptable. You have ruined my son's surprised gift.
I ordered 5 Boker Auto knives at 45-66 dollars a piece. I had each knife engraved for my brothers as Christmas presents (12/2023). I received the package in a very timely manner and proceeded to test out every knife. Every knife worked except for the Blue Scorpion model. It made a funny noise when I pushed the button and it didn't release the blade. I immediately contacted Blade HQ via email on Sunday about the issue. They responded a few days later and said my only option was to send the knife back and they would take a look at it. This would take way too long and I wouldn't be able to get the knife before Christmas for one of my brothers. I responded (rather poorly) to their response stating that this is on them and they should take care of me*. The person then responded and told me to go directly to Boker for the issue. I will not be buying from BladeHQ again. I have always recommended people to them but this is the worst customer service I have seen. I will no longer be working with them. They should have responded by saying they will get a new knife sent out immediately (only $45) and for me to return the old one. That would have made the customer experience amazing and I would pass that along. They are such a large knife distributor and I live 20 minutes from their Provo location... you think would be able take care of their customers better. Two days ago I ended up ordering the same knife (engraved) and paid for Express to get it here in time. I didn't want just one of my brothers getting a defective knife because BladeHQ failed to take care of the customer.
Turns out the PO Box I included in my address was an issue resulting in a message that you were unable to ship. I spoke with o e of you phone support staff Malissa and she was awesome. You email response was also very helpful and allowed me to place my order and I look forward to receiving the two blades soon. Cheers
Hi Greg, thank you so much for taking the time to leave a review! ~Tiffany
I called to place an order, and the person that I talked with was amazing. She was very kind, helpful, and patient. Thank you!
Hello Eric, We're happy to know you're happy with the service you received. Thank you for taking the time to leave is a retund ~Tiffany
I had many questions but the kind operator take my every answer in 2
Hi Andrea, Happy to hear you were taken care of and your questions were answered! ~Tiffany
The person I spoke to went above and beyond to help me with my selection today. I would recommend and gladly come back you buy from BHQ
Hi Josh, We're thrilled to know you're happy with the service you received. Thanks for the review! ~Tiffany
Low score. Ordered 12/12 and paid for expedited shipping. Customer service told me they refunded my extra shipping fee and they weren't sure if I would get it before Christmas. Really! Website advertises order today and get by Christmas! I want mine by Christmas!
Hi Glenda, I see your order was shipped. Hopefully, it will arrive on time! ~Tiffany
This is the second knife/order place in last year that had an issue with long shipping times. Times much longer than other competitive dealers. However, customer support was good and got back with me in timely manner and offered a fair solution which I appreciate. The help with Alyssa was good and Happy Holidays.
Hi Ryan! Thanks for the review! Happy to hear Alyssa was able to offer a fair solution during the busy season!
~Lisa
Responded in a timely manner regarding delayed shipment
Hi Gian! Thanks for the review! Happy to hear you received awesome customer service in a timely manner!
~Lisa
I've always received high quality products at reasonable prices from Blade HQ.
After a few days without any shipping info I emailed. I was given a tracking number and received my knife a couple days later.
Hi Ed! Thank you for leaving a great review!
~Lisa
I emailed Customer Service about a knife that was not up to the manufacturer's promised spec. Received a response within 2 days and a return label was provided to return it at no expense to me, with a very polite note. It gives me confidence that Blade HQ is responsive to me as a customer and I anticipate more business in the future.
Hello Karl! Thanks for taking time to leave us a review! Happy to hear you return was handled promptly and politely!
~Lisa
Everything that I have asked for has been delivered on time, I have never had an issue, I send an email and they respond quickly. If I want to make a change, I will be purchasing more.!
Hi Joe, Thank you so much for the review, we appreciate it! ~Tiffany
I was unable to locate my order but I had been charged on my credit card. Brooke was very nice while helping me through the whole process. Great customer service!
Hello Spencer! Thank you for the review of you customer service experience! Brooke is an asset to our team!
~Lisa
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Rihaad! Thank you for leaving a review. I am sorry to hear there was a delay in processing your order. We do apologize in the processing delay in the busy season.
~Lisa