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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
This summary is generated by AI, based on text from customer reviews
Firstly, I still don't understand the essence of the issue with account suspension. Secondly, I was not even informed about the suspension of my account, which turned out to be an unpleasant surprise for me, since I intended to place an order during the Christmas sale. Yes, by now the issue has been resolved, but I have already lost the desire to place an order.
A knife was ordered 12/19 and today I was told there was a 24-48 hour processing time, Wednesday and Thursday would have been that 48 hours which in an organized world the product could have made the shipping run Thursday or Friday morning. And there was an OH WELL moment, basically the Consumer is to subliminally know that if you opt for express shipping that they should know to call and ensure someone is able and capable to complete the order AS THERE IS NOTHING ON THE WEBSITE THAT THE ORDER WILL NOT MAKE IT BECAUSE WE FAILED AS ONE TEAM. If you are Understaffed then shut ordering down.
Over promising with Express shipping and Failure to deliver is nothing but PURE FAILURE TO THE CONSUMER. This economy is killing small businesses everywhere, do better, be the company that deserves business not the one shutting down because it's incompetent.
Hi Tina! Thank you for your honest feedback. I am sorry that there were delays with your order.
~Lisa
Brooke H helped me resolve a minor issue to a better outcome than I expected thank you!
Always great knives.
Hey James! Thanks for taking time to leave a review! Brooke takes good care of our customers! I will share this with her!
~Lisa
I've called multiple times and have gotten Melissa on the phone she is the main reason for the 5 star review the best customer service representative I've ever spoken to and on top of that you guys sell great products always come boxed nicely and best of all never broken
Hello Edmon! Thanks for the great review! Happy to hear that you are pleased with our products had a great experience with Melissa! I will pass this along to her!
~Lisa
Never received the item ordered. Emailed 3-4 times,zero reply. Called 3 times only to be left waiting for no one to answer.
Hi Heath! Thanks for leaving a review. I apologize in the delay in email response and hold times. We currently have a high volume of emails and calls. I will be happy to look into this for you if you will send an email with ATTN LISA in the subject line.
~Lisa
I wanted to place an order on line using two separate credit cards (one was a gift card). I wasn't able to do this online. When I called Blade HQ customer service, the young lady was super helpful and placed the order for me. I'm very pleased with the service I received. The "young" lady I'm referring too, said she was in her 70's. Super super pleasant to talk too and highly recommend Blade HQ to my friends when they are in need of a knife or two.
Hi Gary! Thanks for the review! Happy to hear that our "young lady" took good care of you! I will pass this along to her!
~Lisa
I purchased a knife but It ended up being defective. But as soon as I contacted customer service they were great with a speedy response. Alyssa T. Was a great help.
Hello Brian! Thank you for leaving a review and glad that Alyssa was a great help with your issue!
~Lisa
Like when I send an email grouchy on a Sunday morning, and awake Monday to having my issue fully resolved and I'm just left amazed that customer service exists anymore ever tried getting Amazon on the phone - well BladeHQ picks up - during business hours of course - and their people are actually able to do something to help.
Hey Baron! Thanks for taking the time to leave a review for us and that you are pleased with our customer service!
~Lisa
I ordered a sweet new knife and forgot I had my old card on file. Instead of just declining and dropping my order, I was notified and allowed to update my payment information. I appreciate that.
Hi Jordan! Thank you for the review! We appreciate that!
~Lisa
Bought 2 days before the stated guaranteed ship by date for Christmas no package no tracking info sent an email on Thursday 3 days after ordered... no response until Monday saying umm it's being prepared for shipping...
Hi Paul! Thanks for your honest feedback. I am sorry that there was delay in your order and it did not ship in a timely manner, and we are a bit behind with our email volume.
~Lisa
I ordered an auto folding knife at a discounted price and didn't realize it was an open box item. I contacted them and let them know I received an item with a screw that was loose in the box with part of the threads broken off in the female part of the corny fastener. I received a response with a link to the item I purchased that had a detailed description of what was wrong with the knife as well as a link for replacement screws. It was 100% my fault for not reading the description on the item closely, and I've since fixed the knife and was very happy with the response I received.
Hi Nick! Thank you so very much for contacting us about this to give us a chance to explain to you. Thank you for the awesome review as well! ~Tiffany
Took 3 days to ship, missed Christmas. But on the way. 100$ cheaper on sale! Good deal!
Hi Roger, I am so sorry it did not arrive on time! Thank you very much for leaving us a great review, we appreciate it! ~Tiffany
The customer service was great. Very helpful and very nice and helped me with what I needed.
Hello Chris! Thank you so much for taking the time to leave us a review! Happy to hear you're happy with the service you received.~Tiffany
Service was good. Let me know what I was asking for even if it took about a day or two to get back to me.
BladeHQ, your website stated "Free Shipping, GUARANTEED before Christmas". I even paid an extra $11.99 shipping to ensure I did receive before Christmas.
After finally responding to my email, requesting an order status, YOU CAN NO LONGER GUARANTEE THAT MY ORDER WILL ARRIVE BEFORE CHRISTMAS. If fact, YOU HAVEN'T EVEN SHIPPED MY ORDER AS OF Dec.22nd.
At least you are refunding my shipping cost, I do appreciate that. This was a Christmas gift. I am very disappointed this gift will be late.
Hi Linda, thanks for leaving us your honest review! I am so sorry your order did not ship out on time. ~Tiffany
Was given a free shipping upgrade after calling customer service due to an order processing delay. Very much appreciated! Also sent an email to customer service and took two and a half days to get a response. Seemed a little delayed. I know this is a very busy time of year. Hoping to receive my first order from BladeHQ today! Merry Christmas!
Hello Jeff! Thanks for the review of your first purchase with us during the busy holiday season! We appreciate that!
~Lisa
The young lady who helped me was very polite and very professional and answered all of my questions.
Hello Bruce! Thanks for the review and sharing your experience with our customer service!
~Lisa
Hannah my customer service representative was very courteous and professional. She answered all my questions and went above and beyond.
Hi Logan! Thanks for leaving a review with your experience with Hannah! Glad that you received excellent customer service and I will share this with her!
~Lisa
Fast professional response time! I ordered wrong knife and they refunded immediately. Thanks
Hey Jimbo! Thanks for taking time to leave us a review!
~Lisa
I had ordered items with priority shipping and items were not shipped til five days later that's bad customer service
Hi Rihaad! Thank you for leaving a review. I am sorry to hear there was a delay in processing your order. We do apologize in the processing delay in the busy season.
~Lisa
No response for days, no one knows where my order is and I paid hundreds of dollars for terrible service
Hi Stan! Thank you for your feedback. I will be happy to look into your issue if you will send an email with ATTN LISA in the subject line along with your order details.
~Lisa
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mikhail! Thank you for the review. We did implement increased security measures which caused some inconvenience with accounts, and we apologize for that. I am happy to hear your issue was resolved.
~Lisa