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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
This summary is generated by AI, based on text from customer reviews
Answered all my questions thoroughly. Explained what I was confused about.
Absolutely fantastic customer service and Dallas was great!
Very disappointing, actually worse than that. I tried 4 times to change my credit card while making an order, because the previous one on file was either closed by me (consolidating cards) or it had expired. Regardless, my Blade account was suspended. I am sending my Military ID as requested in this email string. I have purchased many knives from you over the years, BTW I have an 800 + credit score and I am a 30 year army veteran. I serve and pay my bills. It would seem I am an ideal customer, apparently not. Your lack of customer service is quite telling especially with regards to how you respond to suspend accounts. I spent hours try to order several knives to no avail.
COL (Ret) Paul Hastings
I emailed about a problem with the checkout, but it turned out to be correct. As Brooke H. Explained it well and helped me understand what happened way better than what was shown.
Hi Jorden, Thank you so much for leaving a review and giving Brooke a shout-out. She truly is great at her job. ~Tiffany
I have purchased knives before from Blade HQ but this time I made a large purchase and Mellisa was a huge help and she continued to follow up until my ordered arrived in perfect condition. Thanks for everything and you guys are awesome.
Hi David. Happy to hear Melissa assisted you, she is a great asset to the team for sure! ~Tiffany
Jen was excellent, efficient, and quickly took care of my needs.
Hi Richard, I agree! Jen is a wonderful agent! Thank you for taking the time to leave a review.
Returned items I did not like, was a straightforward, easy to follow process.
Hello Trey, we appreciate you leaving us a review. Happy to hear the return process was painless for you! ~Tiffany
I had put in an order for a single knife which totaled less than $100. As is the case, shipping is not free.
2 hours later I received their noontime E Mail stating that all shipping was free, regardless of order total.
I sent a message asking them to forgo the shipping, and Brooke got back to me promptly and refunded the $5 shipping.
Blade Hq has always been very fair and square to deal with, and I've bought a fair amount of knives from them.
Hi Michael! Thanks for the review! Brooke is a great agent! I will share your kind words with her!
~Lisa
I placed an order and never received a confirmation email. I called Tuesday, Thursday, and Friday. I was met with the same message saying my call couldn't be answered because they were in a team meeting. I paid the extra money for shipping for it to arrive in 2- 5 business days because it was supposedto be a gift. I emailed twice letting Blade HQ know I haven't received a confirmation of order or shipping confirmation and I couldn't get ahold of anyone. 5 days later, a blank email in response to my concern, with an automated response to rate my experience. Monday I finally got through and spoke with a live person on the phone. I was told my card was declined due to fraudulent activity, but my bank didn't contact me as they have in the past asking if I placed the order.
It's frustrating when you can't reach anyone by email or phone especially when you are trying to get info on an order you placed.
Hello Katie. I am sorry your payment issue did not get resolved promptly. Our agents are here M-F 9am EST until 7pm EST ~Tiffany
The CS Rep was very pleasant and helpful. It seems the back-end operations of BladeHQ are a bit stressed or not functioning with optimal efficiency for the order load. This CS rep made up for that.
Hi Chris! Thanks for the review! Happy to hear the customer service was helpful!
~Lisa
Very good, Hanna was very helpful and considerate. My issue was handled very professionally
Hello Roger! Thank you for leaving a review of your experience with Hannah! She is a wonderful agent and I will share this with her!
~Lisa
Thank you for taking care of the shipping on my last purchase, good CS pays off as I have ordered another 2 knives since!
Hi Dean! Thank you for taking time to leave a review! Glad to hear you received good customer service!
~Lisa
Needed to make a change to my recent order and was greatly surprised how fast my concern was addressed! Thank you!
Hi Alan! Thank you for the review! Happy to hear you received prompt service!
~Lisa
Takes a few days, but they usually are always helpful
Hi Danny! Thanks for the review! We appreciate that!
~Lisa
I bought a knife I didn't really like. They took it back, no questions asked. Very easy and professional.
Bought a Benchmade 940 M4 a week and a half ago and had to reach out because the tracking number showed that it was never shipped. I sent an email to ask where it was and received a reply a couple of days later telling me that it was out of stock and they were refunding my money. The knife still shows available online although out of stock and at a higher price.This was to be a gift for my son, he picked it out. Now I have to tell him that he is not getting it for Christmas.
I emailed a question and no one answered - customer service doesn't get any worse then no answer
Hi Jay! Thanks for your feedback. We are in the peak of the holiday season, and we are working on the large volume of emails. You may give us a call at your convenience for a faster response.
~Lisa
I have been a long time customer of Blade, HQ and use them l exclusively for all my automatic knife purchase. This is due primarily to their wide variety of knives in stock, but no less because of their excellent customer service. First, as a small business owner myself, I realize the importance of keeping the customer happy report, which sadly is not found in all faculties. So suffice it to say, I will continue using blade HQ p as my exclusive purchaser of automatic knives now and in the future. Thanks so much for all your help so
Hello James! Thanks for taking the time to leave us a review! Thank you for your loyalty to Blade HQ!
~Lisa
I was very politely told to go pound sand...They messed up and canceled my orders, They never contacted me about the issue so I could fix it and get my order, when I complained I got nothing zero zip nada in the way of anything useful. Shopper beware and pray they have your item in stock and that they don't mess up your credit card...
Hi William! Thank you for the feedback. I am sorry that you did not have the best experience and that we may have had a stock error. Refunds can take 4-8 business days to fully process once issued.
~Lisa
I just had a brief interaction with BladeHQ customer service, but they responded quickly and were very helpful.
Hello Nathan! Thanks for the review! Happy to hear you had a prompt, positive experience with our customer service!
~Lisa
Got replacement info
Very helpful……………50?!?
Hannah y was very helpful
Thanks
Hello Will, Thank you for leaving a review! Hannah is a wonderful agent, we will share this with her. ~Tiffany
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, I am sorry your account was suspended. We have implemented tighter measures to secure our customer's accounts. I do understand the verifying can be an inconvenience but it is for the protection of accounts. Thanks for your honest review. ~Tiffany