From the business
Shop hundreds of quality knives from top brands that include Spyderco and Benchmade. Free shipping on orders over $99!
BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
This summary is generated by AI, based on text from customer reviews
Bought a Benchmade 940 M4 a week and a half ago and had to reach out because the tracking number showed that it was never shipped. I sent an email to ask where it was and received a reply a couple of days later telling me that it was out of stock and they were refunding my money. The knife still shows available online although out of stock and at a higher price.This was to be a gift for my son, he picked it out. Now I have to tell him that he is not getting it for Christmas.
I emailed a question and no one answered - customer service doesn't get any worse then no answer
I have been a long time customer of Blade, HQ and use them l exclusively for all my automatic knife purchase. This is due primarily to their wide variety of knives in stock, but no less because of their excellent customer service. First, as a small business owner myself, I realize the importance of keeping the customer happy report, which sadly is not found in all faculties. So suffice it to say, I will continue using blade HQ p as my exclusive purchaser of automatic knives now and in the future. Thanks so much for all your help so
Hello James! Thanks for taking the time to leave us a review! Thank you for your loyalty to Blade HQ!
~Lisa
I was very politely told to go pound sand...They messed up and canceled my orders, They never contacted me about the issue so I could fix it and get my order, when I complained I got nothing zero zip nada in the way of anything useful. Shopper beware and pray they have your item in stock and that they don't mess up your credit card...
Hi William! Thank you for the feedback. I am sorry that you did not have the best experience and that we may have had a stock error. Refunds can take 4-8 business days to fully process once issued.
~Lisa
I just had a brief interaction with BladeHQ customer service, but they responded quickly and were very helpful.
Hello Nathan! Thanks for the review! Happy to hear you had a prompt, positive experience with our customer service!
~Lisa
Got replacement info
Very helpful……………50?!?
Hannah y was very helpful
Thanks
Hello Will, Thank you for leaving a review! Hannah is a wonderful agent, we will share this with her. ~Tiffany
The problem was solved with a gift card. Thank you. I am shopping a little bit more now in your web store.
Hello Hector! Thank you for the review! Glad to hear your issue was resolved!
~Lisa
Got my order and was able to send it no problem was very knowledgeable about the product. Also informed me of the blade point program
Hi Edward! Thanks for taking time to review us! We appreciate that!
~Lisa
Left an email over the weekend and received a prompt reply on the next business day. Very professional and helpful. Thank you.
Hi Daniel! Thank you for leaving a review and sharing your prompt, professional experience!
~Lisa
I requested a return due to receiving a bad ultratech and cloey was helpful in the return process and hopefully I'm credited another ultratech and its better than the first one i received.
Hello Sergio! Thanks for taking time to leave us a review! Happy that Cloey was helpful in getting your return processed. I will share this with her.
~Lisa
Very friendly and easy help from Hannah Y. Did not have any issues and she resolved the problem/question I had without a second question. Thank you!
Hi Koa, Hannah is amazing at what she does, happy she took care of your issue. Thanks so much for leaving a review! ~Tiffany
Timely support. Blade hq for me is the 1 stop shopping due to its customer service. That is if they carry the knife I like to have.
Thank you so much for the great review, Bijan! ~Tiffany
I placed an order and had a question about the order. It was one of the Benchmade Immunity family but the price was much less. You customer service team responded very quickly and was able to answer my questions. Great customer service!
Hi Steve, happy to hear your questions were answered! Thanks for the review. ~Tiffany
Good service and friendly they know what they're doing and get straight to the point when they help you out
Hi Kevin! Thank you for the review! We sure do appreciate it!
~Lisa
Haven't heard from you on the order I placed Nov 1
Hi Patricia! Thanks for the review! I apologize, as we are working on the large volume of emails. You may give us a call for a faster update.
~Lisa
Zach was so great. He took care of my return and made me feel comfortable about everything. He told me everything. And we even talked about some of our favorite knives. Thanks again Zach!
Hi Nathaniel! Thanks for taking time to leave a review of your experience with Zach! I will share this with him!
~Lisa
I accidentally order the same product twice. Emailed customer and was helped by Ms. Brooke and Ms. Tiffany because I sent to separate emails. However Ms. Brooke assisted me and confirm that both orders were cancelled but she took care of and place an order for me. Keep up the good service. You have a customer for life.
Hi James! Thanks for the review! Thank you for being a loyal customer to Blade HQ! I will share this with Brooke and Tiffany!
~Lisa
Alyssa T from customer service was extremely efficient and very helpful when I had a card issue. I am very impressed as I had less than an hour turnaround from my first email to a resolution. Very very impressive as a fellow Customer Service rep.
Hi Cameron, Thank you for leaving us a review! We appreciate that. We will pass this along to Alyssa. ~Tiffany
I placed and order last night. I realized it was not exactly what I wanted and reached out. Support canceled my order and issued a refund within 10min of my email.
Thanks folks. Eased my Holiday stress.
Hello John! Thanks for the great review! We appreciate it!
~Lisa
I paid for 2 day shipping on an expensive knife, it has now been 10 days and not only has it not arrived, it isn't showing that it's even on the way, and BladeHQ hasn't responded to either of the emails I sent to customer service days ago. What a crock.
Hi Jordan! Thank you for the review. I will be happy to look into this issue if you will send in an email with ATTN LISA in the subject line. I apologize in the delay in email response. We are continuously working on those.
~Lisa
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jay! Thanks for your feedback. We are in the peak of the holiday season, and we are working on the large volume of emails. You may give us a call at your convenience for a faster response.
~Lisa