BladeHQReviews 2,125

Overall good experience purchasing multiple knives from Bladehq.com, however I have a small little grip that just really rubs me the wrong way. I'd rather they just not offer a discount at all. Here goes.

Overall rating, F-

I asked if they offered a military discount.

Now, I understand that different companies offer different discounts and for a variety of different reasons. Given their clientele, I assumed that these guys would be military friendly given their products and advertising.

A personal peeve of mine are companies who ask for proof of military service though a letter from your commanding officer. COMMANDING OFFICER! Really?

1. There are countless ways to confirm military service, asking for a letter from your CO shows how disconnected they are from their customer base. How about state license with proper markings, DD214, proof of service, certificates, GovX or one of several military verification services. Anyone who has ever served knows that this is not a legit way to prove your military service lol. Hey, why don't you go to the CEO of BladeHQ to sign your permission slip to go use the bathroom.
2. Discounts offered only to active service members? How about deployed? Active reserves? How about recalled? How about veterans? How about injured or medically discharged?

I find companies who do this to be absolutely repulsive and rather you just don't offer the discount at all. It's an insult and disgrace to those who are serving and have served.

Won't be ordering from them again.

***Again, take it with a grain of salt but this is my own personal pet peeve. Their customer service and email response is slow, but good. Products good. Prices good. Shopping slow.

I just can't support a company I don't believe in.

Ordered the knives on Black Friday. Unfortunately, the 3rd party software flagged my order and insted of contacting me to verify or fix it, the order was just cancelled. I had to reorder the knives. By the time all this happened, the free knife promotion was over.
They should have honored my initial order timing and still provided the black friday giveaways.
It almost felt that I was doing them a favor to buy the knives from them.

I was referred to Blade HQ by Work Sharp for shipping their Rolling Knife Sharpener to the UK (or another European country). I have sent multiple emails all dealt with by Kim who came across as helpful at first then couldn't be bothered to help because it wasn't 'simple'. Lots of superficial platitudes but no substance and a total lack of understanding what Iwas saying to her/him in my emails. Work Sharp informed me that you ship to the UK, however, your Checkout Drop Down menu does not show 'UK'. I then said I'd like to ship to the Czech Republic and explained that your system told me there was no means of shipping to Czech. If that's the case, why list it among countries you ship to? Kim did not bother replying to my last email so clearly she/he wasnt that interested in helping me make a purchase from your company. I was told to phone and place an order that way but later I was told there was no way to send the item to the UK. I know the UK has strict BLADE Laws but I'm trying to buy a SHARPENER. I have bought numerous Knife Sharpeners from the US, had them shipped to the UK and they all arrived on time with no problems at Customs. I was looking forward to dealing with Blade HQ now and in the future but my business doesn't seem to be important. What a shame.

Until now and over a few different accounts over some years now I've bought the majority of my knives from blade HQ. They had a promotion and not even as good of a promotion as vipertechs that is giving me three otfs for buying two knives but I decided to buy from blade HQ because it's my knife go to trying to make sure to do my part to keep the buisness going staying loyal etc. but in the middle of checking out the promotion was taken from my cart I wrote customer service and was told wish I could do more besides telling me they ran out nkind of a better luck next time bud thing. Well I think there was definitely more that could have been done for a loyal customer hel even if I was a new customer but I won't be around to see if they change how they d these promotions compatition is high online and I'll be buying my knives from sites that take their customer appreciation to the next level like vipertechs did like smoky mountain knife works did from what I've heard it's disappointing that years of loyalty to a business means nothing these days but like I said there are other businesses right now working harder to get and keep customers than blade HQ is at the moment so I'll just start there what happened to the days where customers were treated like they were the only customer this online world really has cut out the personal touches and good customer services that used to be everywhere that's all I have to say there should have been at least a coupon for those of us that missed out not a better luck next time sorry bout your luck

They don't care about you, they have so many customers that they feel they can afford to not care about having good support. I purchased a knife and 2 weeks later it went on sale, I asked them to price match it and they said no, their return policy is 90 days so they would rather loose $170 on a return plus shipping than to price match and loose $40 and keep a customer happy. So I found the same knife cheaper EVERYWHERE ELSE. I told them they lost my business everyone I know and didn't care.