BladeHQReviews 2,135

I was referred to Blade HQ by Work Sharp for shipping their Rolling Knife Sharpener to the UK (or another European country). I have sent multiple emails all dealt with by Kim who came across as helpful at first then couldn't be bothered to help because it wasn't 'simple'. Lots of superficial platitudes but no substance and a total lack of understanding what Iwas saying to her/him in my emails. Work Sharp informed me that you ship to the UK, however, your Checkout Drop Down menu does not show 'UK'. I then said I'd like to ship to the Czech Republic and explained that your system told me there was no means of shipping to Czech. If that's the case, why list it among countries you ship to? Kim did not bother replying to my last email so clearly she/he wasnt that interested in helping me make a purchase from your company. I was told to phone and place an order that way but later I was told there was no way to send the item to the UK. I know the UK has strict BLADE Laws but I'm trying to buy a SHARPENER. I have bought numerous Knife Sharpeners from the US, had them shipped to the UK and they all arrived on time with no problems at Customs. I was looking forward to dealing with Blade HQ now and in the future but my business doesn't seem to be important. What a shame.

Until now and over a few different accounts over some years now I've bought the majority of my knives from blade HQ. They had a promotion and not even as good of a promotion as vipertechs that is giving me three otfs for buying two knives but I decided to buy from blade HQ because it's my knife go to trying to make sure to do my part to keep the buisness going staying loyal etc. but in the middle of checking out the promotion was taken from my cart I wrote customer service and was told wish I could do more besides telling me they ran out nkind of a better luck next time bud thing. Well I think there was definitely more that could have been done for a loyal customer hel even if I was a new customer but I won't be around to see if they change how they d these promotions compatition is high online and I'll be buying my knives from sites that take their customer appreciation to the next level like vipertechs did like smoky mountain knife works did from what I've heard it's disappointing that years of loyalty to a business means nothing these days but like I said there are other businesses right now working harder to get and keep customers than blade HQ is at the moment so I'll just start there what happened to the days where customers were treated like they were the only customer this online world really has cut out the personal touches and good customer services that used to be everywhere that's all I have to say there should have been at least a coupon for those of us that missed out not a better luck next time sorry bout your luck

They don't care about you, they have so many customers that they feel they can afford to not care about having good support. I purchased a knife and 2 weeks later it went on sale, I asked them to price match it and they said no, their return policy is 90 days so they would rather loose $170 on a return plus shipping than to price match and loose $40 and keep a customer happy. So I found the same knife cheaper EVERYWHERE ELSE. I told them they lost my business everyone I know and didn't care.

I placed an order and realized a few minutes later I had forgot to put the unit number for my apartment. So I went back trying to correct this it was past the customer service hours of operation. So I sent an email hoping it would be looked at before they shipped it. Unfortunately they shipped it and didn't review the email about adding the unit number. I was informed if it gets sent back they'll send it again make sure it gets to the right place. They couldn't change the address or tracking

Ordered many times without issue, often I would be at my relatives so I would use my billing address and ship to a different address (my relatives) the one I was currently at.

However recently I Go to login and place an order like I have before, find out the following day that my account is suspended. Call, explain that my account is suspended thinking it's some kind of spam or something and they confirm my account was suspended because of the address details. They unblock my account so I go to try placing the order again, same thing happens again. Account suspension. Call to cancel order and take my business elsewhere.

1- I can ship to any US based address or P.O. Box I want, as long as my billing information is accurate it shouldn't matter who or where I send my order to, unacceptable.
2- I have never had an issue let alone An account suspension for simply placing an order, this is bonkers and entirely unacceptable.
3- All the above. If my account gets suspended for placing an orde from my own account that I had to login to, that's bad. If I can't ship where I want, that's really bad. If I have to repeatedly call to get my account un-suspended for doing something like placing an order, then you lose my business.

I'm not sure whose bright idea it was for the recent "security" updates, but it is literally killing your business. I was going to place a few orders but the insanity of having my account suspended for (placing an order) forced me to take my business elsewhere.