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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
This summary is generated by AI, based on text from customer reviews
Brooke responded to my request for status of an order in less than 24 hours and explained what was happening with it. I was satisfied with her response and know that the knife still has not dropped yet.
I HAVE TWO TRANSMISSION DEVICES THAT USE, ONE & THE OTHER, BOTH ARE MINE. THANKYOU FOR YOUR SERVICE AND PLEASE REFUND MY TWO LAYAWAYS TO MY BANK...
CHINA HAS KILLED MY DREAM.I'M DISENCHANTED BUT THAT'S OUR SECRET.
Hello Paul! Thanks for the review! You will need to email or give us a call to cancel layaway orders.
~Lisa
Products were not as described but was refunded promptly
The representative at HQ Blade answered all of my questions regarding a return as well as providing me with a prepaid label. I orderd 8 knives from them, all of excellent quality. There a few I preferred to return and replace with even better knives. And they did not hesitate to assist me. So glad I found this knife company!
Knife Kits Review:
You guys put me in touch with the manufacturer of the sheath for my knife. Here's what they said:
Reply by
Robert Feltman
»
About 21 hours ago
Hi david,
Thank you for your business!
I do apologize. Unfortunately, I am not familiar with that knife. I would need measurements on the parts to try and match ours.
Please let me know if I can be of further assistance.
Best Regards,
Robert Feltman
https://www.KnifeKits.com
https://www.HolsterSmith.com
I put in a several-hundred dollar groomsmen knife order on Blade HQ after speaking with a couple members of their customer service team. The staff seemed very knowledgeable on the phone/over email which is why I gave two stars instead of one. However, they were not particularly helpful with any of my requests. They did say, though, that they could overnight the order, which I was thankful for. I placed the order and waiting for the shipping notification. The order shipped in time, as was promised, but it shipped with standard shipping! It seems as if my order was handled by the two or three members of the team that I spoke with, instead of just one, and they just didn't communicate with each other! The knives are now showing up two days after my wedding when they could've been here on time. I called about it and the guy was cordial, but unhelpful. He didn't offer anything to try to help make it right. Overall, I'm bummed and disappointed.
Hello Logan! Thank you for your honest review. I am sorry that you did not have the best experience. I would like to look into this if you will send in an email with ATTN LISA in the subject line.
~Lisa
It was ok, although I dit not get what i want I understand the situation and is satisfied with the reply you gave me
Hi Kylie! Thank you for leaving a review!
~Lisa
You all are always very responsive and helpful. I'm a customer for life!
Hi Andy! Thanks for the review and thank you for your loyalty to Blade HQ!
~Lisa
I've been using Blade HQ for many years now. It's my trusted source for information on most everything regarding knives, and similar.
I check their reviews before purchasing anything related to edged products.
Hi Gary! Thanks for leaving a review! Thank you for being a loyal customer!
~Lisa
Did not even talk or help with my issue but instead consistently asked for feedback/rating of the service received, very dissatisfied
Hello Paton! Thank you for your feedback. If you would like to send in an email with ATTN LISA in the subject line, I will be happy to look into your issue.
~Lisa
I've been blocked from being able to place orders on the site. The issue was resolved with just a few messages. Problem solved! Thank you!
Hello Oleh! Thank you for the review! Happy to hear your issue was resolved easily!
~Lisa
I asked a question about shipping and received a prompt and timely response, and a clear answer to my question. Thanks!
Hello Jer! Thanks for the review! Glad to hear you received a clear answer in a timely manner!
~Lisa
Great selection on Blade HQ as well as exclusives I didn't even know existed. Recently made my first couple purchases, and I'll certainly be returning for more. Surely to the detriment of my marriage.
My new favorite site and go to retailer for knives.
Hello Levi! Thank you for the great review and thanks for choosing Blade HQ!
~Lisa
Above and,beyond doing business with your company.
Hello Alex! Thank you for taking time out to leave us a review!
~Lisa
It was timely and professional, I absolutely loved the service.
Hello Roger! Thanks for leaving a great review of your service!
~Lisa
Brooke made it a very easy process. I was pleasantly surprised.
Hello Paul! Thanks for the review on your experience with Brooke! I will share this with her!
~Lisa
You were wonderful and totally got my order. Nothing short of fantastic. I'll be buying many more blades from you. Thanks again
Hello Keith! Thanks for the review, and thanks for choosing Blade HQ!
~Lisa
Very quick and helpful attitude from your company.
I spoke with Hailey and was very pleased with support.
Thanks.
Hello Daniel! Thank you for sharing your customer service experience with Hailey! I will share this with her!
~Lisa
I recently had a question about a topic on BladeHQ's website and I was very impressed with the customer service I received. Cloey E. Answered my question(s) with speed and professionalism. She was very knowledgeable about the topic, and she was able to answer all of my questions clearly and concisely. I would definitely recommend BladeHQ to anyone looking for a great selection of knives and other outdoor gear."
Hello Mike! Thanks for taking time to leave a review on your experience with Cloey! She is a great asset to our team! I will share this with her.
~Lisa
I ended up purchasing an intense that I thought was something else, I emailed customer service and they were able to cancel the order the next morning and issue me a refund that will process in a few days, thanks for the help!
Hello Geo! Thanks for taking time to leave us a review! Glad you received prompt assistance with your order issue!
~Lisa
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jeff! Thanks for sharing your experience with Brooke! She is an asset to our team!
~Lisa