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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
This summary is generated by AI, based on text from customer reviews
I ended up purchasing an intense that I thought was something else, I emailed customer service and they were able to cancel the order the next morning and issue me a refund that will process in a few days, thanks for the help!
Hannah was very helpful in making changes to an order outside of business hours!
Hello Max! Thanks for the review! Happy to hear Hannah took care of you this weekend!
~Lisa
I had a great experience today, talking with Hannah from Blade HQ we talked about a knife that I tried to order, but it didn't go through because they have a third-party that overlooks all orders and it didn't qualify for that purchase. It doesn't matter to me because I've purchased almost 47 Knives in the past few years from Blade HQ Utah, I will continue to purchase knives from them in the future Hannah made it a great experience. I appreciate her time. Thank you very much. Respectfully, Dean.
Hello Dean! Thank you for the review! Glad that you had a great experience with Hannah! She is amazing! I will share this with her!
~Lisa
Superb, great service, great knife. I very much appriciate how do you sell tanto. Not at once, but many times small restock. That way we have chance to buy.
Hello Tatiana! Thanks for taking the time to leave a review! Happy to hear that you are pleased with the service and products!
~Lisa
Thank you Dallas M. For the OUTSTANDING customer service you provided. Dallas answered all of my questions I had about USPS tracking. My Protech Mordax was delivered today and I am extremely pleased with my purchase. Never bought a Protech that I didn't like. Thanks BLADEHQ and give Dallas a promotion. Absolutely THE BEST!
Hello James! We appreciate the great review! Dallas is surely an asset to our team! I will share your kind words with Dallas!
~Lisa
Terrible…placed order, paid for overnight shipping, hitting a week and still no order.
Hello! Thank you for your feedback! I am sorry that you are experiencing issues with your order. If you will send an email with ATTN: LISA in the subject line, I will look into this for you.
~Lisa
Had to return a faulty OTF automatic knife. Extremly helpful Customer Service staff; true pleasure to speak with. Looking for a new OTF now with a complete peace of mind. Thank you for all your help and for having my back (the original knife was not inexpensive).
Hello Darius! Thanks for the great review! Glad to hear that you are pleased with our customer service!
~Lisa
Put an item on a payment plan. Received email that my payment could not be processed. Check my information it was correct. A second attempt was made again informed an issue with my payment. Called customer service was informed the problem was on their end. Cancel the order ask for a refund. Was not given full refund even though the problem was on their end.
Hello Bruce! Thank you for leaving a review. If you will send an email with your order information and put ATTN: LISA, I will be happy to look into this issue for you.
~Lisa
Brooke H. Is the best. A pre-order item I placed in July is now ready to ship, the card payment process needed correcting and she took care of it. Next, I told her I needed the item before I was about to go away for 3 weeks, without asking she upgraded my shipment to make sure I have it before I leave. Service above the sale is why I continue to shop BladeHQ. Thank you.
Hi Mark! Thank you so much for taking the time to leave a review. We appreciate that and we're happy that Brooke was able to assist you. ~Tiffany
I had paid for an order and it had been a week since I ordered. I asked Blade HQ where it was. Lo and behold it was waiting for me when I got home. And, Blade HQ had told me I would get it that day.
Hello Eric! Thanks for the review! Glad to hear you received your order!
~Lisa
Love the selection of knives from different makers and price points. I do wish they'd check the knives when I request it. I've gotten some knives with obvious QC issues that could've been spotted with a quick glance. I definitely don't mind a slower shipping time if I know the knife will be good.
Hello Julian! Thanks for the review! Be sure to continue to note your orders with a request for a quality check. We have resolved the issue and should see your requests going forward.
~Lisa
Bladehq website says you dont ship to australia.
I contacted lisa and sent her a copy of our import laws stating gravity knives are allowed to be imported
To australia.i have bought numerous from lamnia before with no problems.https :// www.truetalon.com/
Sell them locally.i would like the model above which it seems you only have.lisa says she cant help me.can a senior manager help me before they are sold out please
Hello Nadi! Thanks for leaving a review. Unfortunately, if there is a restricted error message at checkout, the item and/or area is restricted and we cannot ship the item to you. I apologize in the inconvenience.
~Lisa
Fast and friendly experience from Brooke H! Very helpful and prompt in helping
Hello Cheyenne! Thank you for taking time to leave a review! Happy to hear Brooke took care of you in a timely manner! I will pass this along to Brooke!
~Lisa
I reported that the item broke after only a few days. Grind works promptly issued me a refund. I am very satisfied. They earned my brand loyalty.
Hello Joseph! Happy to hear your issue was resolved promptly. Thanks for the review!
~Lisa
Idk after the shipping change maybe new manager? I have spent a decent amount with u guys but I think I'll try rivers edge out. Weeks response really push the 3-8 days shipping to its max or over on a lot of stuff now. If u even get it before canceling. Feels like when I first started there was good support but after the shipping change seems like no care about the customer. It's not a big deal to you guys. Or me.
Hello Andrew! Thank you for leaving a review. We apologize in the delays with the recent shipping changes. We are working through these issues and responding as quickly as possible, and hopefully, things will be much smoother going forward.
~Lisa
I placed an order on the 15th of October. I never received a shipment update so I called on October 20th and spoke with someone who confirmed the item was in stock and that my order should ship soon however there were delays. I emailed support a week later and then got a reply 3 days later saying that somehow there was a glitch in the system and that you didn't have it and you refunded me my money. Why did you not communicate with me? Why did no one notice this? This is unacceptable. The agent I spoke with on the phone was very nice, and said that they did confirm that they do have it. They did not say oh we don't have this color but we have the other or something like that. I was not giving an option of a replacement when you emailed me. You just simply canceled my order and refunded it. What if I'd wanted the other color that you may have in stock for example?
Hello Alexander! Thank you for your honest review. I am sorry that you did not have the best experience with your order. Unfortunately, we do not offer replacements items when an item is out of stock, however, we do cancel the out of stock items and refund immediately when this issue occurs. We apologize in the inconvenience.
~Lisa
They were attentive and did a great job fulfilling my needs shopping at blade hq is the way to purchase a knife
Hello Nathan! Thanks for the review! Happy to hear you are pleased with your service!
~Lisa
Never noticed the Blade Club icon at the top of my account. Registered during my last purchase. I have purchased 18 knives over the past few years. I asked that those points would be applied and was told that only purchases within the last 30 days of joining the club would apply. Ridiculous--I will look for gifts elsewhere in the future.
Hello Tom! Thanks for taking the time to leave a review. That is correct, we do honor points on purchases made within the last 30 days from the time you register on the Blade Club and it appears that we did issue those points for you.
~Lisa
Once again I was pleased with my purchase and the support I received.
Hello Charles! Thanks for taking the time to leave a review! Glad to hear you had a great experience!
~Lisa
Whether it is buying or returning, the response time - whether on phone or email - is always quick and precise in resolving any issues.
Hello Renzo! Thanks for the kind words and great review! We appreciate it!
~Lisa
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Geo! Thanks for taking time to leave us a review! Glad you received prompt assistance with your order issue!
~Lisa