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BladeHQ Reviews Summary
BladeHQ enjoys a strong reputation for its exceptional product quality and a wide selection of knives and accessories, which consistently satisfies customer expectations. The company's customer service stands out, with numerous reviews praising the responsiveness and helpfulness of representatives who effectively resolve issues and answer inquiries. However, there are occasional concerns regarding service delays and order discrepancies, though these are typically addressed promptly. Overall, customer sentiment reflects a high level of satisfaction, with many expressing loyalty and a willingness to recommend the company to others, highlighting its commitment to a positive shopping experience.
This summary is generated by AI, based on text from customer reviews
Once again I was pleased with my purchase and the support I received.
Whether it is buying or returning, the response time - whether on phone or email - is always quick and precise in resolving any issues.
Hello Renzo! Thanks for the kind words and great review! We appreciate it!
~Lisa
Melissa was a great help with finding out if my order had shipped.
Hi William, thank you so much for taking the time to leave a review. We will share this with Melissa! ~Tiffany
Had a error with my debit card declining my transaction. I submitted my ticket following the email letting me know my payment didn't go though. Brooke reached out to me within 1-2 business days and and let me know that she was able to get the payment to go through and my order was being processed. I let her know I simply made another order. Brooke was able to issue a refund and cancel my order.
Hi Billy! Happy to hear Brooke helped you out with updating your payment. We will share this with her. Thanks for leaving a review. ~Tiffany
BHQ offers good selection and prices but lags behind other knife vendors in customer service that offer comparable selection and prices. Every time I login to my BHQ account I get a gratuitous scare email about new login. When I objected I was promised by BHQ that this would stop. But it hasn't. And when I confronted them on this they just went back on their promise to me. So I'm switching from now on. I have two outstanding orders with them. They will be my last with BHQ.
Hi Paul, thank you for the feedback. I am very sorry that you're having issues with the login verification. ~Tiffany
I love BladeHQ! Very personal experience on every order! Treat their customers like individuals. And it's all high quality products, everything I order feels very nice (no cheapo material). High quality steel holds razor edge very well! Will definitely be a lifetime customer!
Hi Jeremy! Thank you so much for the great review you have left for us. We really appreciate it. ~Tiffany
Very good experience. Very knowledgeable ND willing to help with my issue.
Hi Thomas, thank you so much for taking the time to leave us a review. We're happy to hear your issue was resolved. ~Tiffany
Quick and easy
Always my go to shop for all my knife needs
Hu Jack, Thank you for leaving us a review! ~Tiffany
Very nice and responds very quickly. They helped me get everything worked out and are amazing. The person I talked to was named Keith and he was very professional and nice! 10 out of 5 stars!
E.S, Happy to hear you had a fast response time! Thanks for the review. ~Tiffany
I ordered a knife that was on back order and wouldn't ship for a while. I needed the knife and wanted to go with an alternative. Brooke responded to this challenge and allowed me to get what I needed from BladeHQ in a very short period of time. Excellent customer service all around!
Joe, So glad to hear Brooke took care of your issue. She's awesome! ~Tiffany
Sent text to find approximately when my knife would arrive. I was promptly send back a response and fedX link to follow the delivery progress. Thank you for being so prompt.
Hello Tim, Thank you for the great review. ~Tiffany
So, Dallas was very helpful; she's not the issue. I went to log into my account, and it said there was no account associated with my email address. But there should have been. I ended up creating a new account with that email address, then decided there must be a problem and called customer service. IT did a superficial investigation, and got it wrong. They responded I had problems logging in, and then I successfully logged in. They never looked to see if the account was newly created, and still need to look at my previous orders (order numbers provided) to determine why my account was deleted.
Hi Dan. I looked into this, and Dallas reached back out to you. ~Tiffany
The person I talked to was very nice and didn't sound like an automated inhuman person reading from a script. I really enjoy that
Hi Alicia, Thanks so much for the review. We really appreciate that!~Tiffany
Prompt response to outreach about an order placed earlier this month. All concerns were addressed.
Thank you so much for the review, Devin! ~Tiffany
Very rapid response to my question. Hopefully the knife is back on Blade HQ's shelves soon!
Hi Andrew thank you so much for the review! ~Tiffany
Speedy response and excellent communication. Thank you very much. I love your products!
Christopher, thanks for much for reviewing us! ~Tiffany
First and foremost, I want to commend your brand on its remarkable success and reputation in the market. Your commitment to quality, innovation, and customer satisfaction is truly commendable. It is
Evident that your brand strives for excellence in every aspect of its operations, and I am eager to align my business with such a reputable and forward-thinking brand.
Hi Shahzad! Thank you so much for the great review you left you. We really appreciate that! ~Tiffany
Had some issues with the tracking not working, and when my knife got in it was the wrong steel. I was however given a few options on how I could fix the situation ranging from a return and reship, to an amount returned to me. I wound up taking the return which I thought was a generous amount. Helped secure me as a repeat customer!
Hello Timothy, happy to hear you were taken care of! We appreciate the review and support. Thank you so much! ~Tiffany
I spoke with a young lady today about an order I made incorrectly. I was amazed at the service I received. You guys really know how to pick the customer service personnel. Your representative went above and beyond to satisfy this new customer. Your company has gained all my future business. Thanks BHQ and The representative Hannah
Thank you so much for the review, Bobby. Hannah is fantastic! ~Tiffany
Why do I still get " would you like to review?"
Instead of an update on a $600. Plus order. Not much to ask.
I am sorry to hear about that, Jeff. If you would like you can email me at info@bladehq.com and put "Attn Tiffany" in the subject line and I will be happy to look into your issue. ~Tiffany
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Charles! Thanks for taking the time to leave a review! Glad to hear you had a great experience!
~Lisa